Cisco Finesse vs TelebuHub

Likelihood to Recommend

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.

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Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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Feature Rating Comparison

Cisco Finesse

TelebuHub

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Cisco Finesse

TelebuHub

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Multifunctional.
Intuitive tool.

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Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Ability to design IVR flow using very user-friendly IVR Studio
The remote work capability and extremely low infrastructure cost afforded by cloud deployment
User-friendly design, which makes the software very easy to navigate
Affordability and flexibility offered by the company in terms of integration

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Dev Madhav S D

Product Marketer

SMSCountryTelecommunications, 201-500 employees

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