What users are saying about
5 Ratings
1 Rating
5 Ratings
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Score 7.5 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

TelebuHub

If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Dev Madhav S D | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
TelebuHub
8.9
Agent dashboard
Cisco Finesse
9.0
TelebuHub
10.0
Validate callers
Cisco Finesse
9.0
TelebuHub
9.0
Outbound response
Cisco Finesse
9.0
TelebuHub
9.0
Call forwarding
Cisco Finesse
9.0
TelebuHub
9.0
Click-to-call (CTC)
Cisco Finesse
8.0
TelebuHub
9.0
Warm transfer
Cisco Finesse
8.0
TelebuHub
8.0
Predictive dialing
Cisco Finesse
8.0
TelebuHub
9.0
Interactive voice response
Cisco Finesse
10.0
TelebuHub
10.0
REST APIs
Cisco Finesse
10.0
TelebuHub
8.0
Call scripts
Cisco Finesse
10.0
TelebuHub
9.0
Call tracking
Cisco Finesse
10.0
TelebuHub
8.0
Multichannel integration
Cisco Finesse
8.0
TelebuHub
8.0
CRM software integration
Cisco Finesse
10.0
TelebuHub
10.0

Workforce Optimization (WFO)

Cisco Finesse
9.3
TelebuHub
8.9
Inbound call routing
Cisco Finesse
10.0
TelebuHub
10.0
Omnichannel inbound routing
Cisco Finesse
8.0
TelebuHub
Recording
Cisco Finesse
10.0
TelebuHub
9.0
Quality management
Cisco Finesse
10.0
TelebuHub
8.0
Call analytics
Cisco Finesse
10.0
TelebuHub
10.0
Historical reporting
Cisco Finesse
8.0
TelebuHub
10.0
Live reporting
Cisco Finesse
9.0
TelebuHub
9.0
Customer surveys
Cisco Finesse
10.0
TelebuHub
8.0
Customer interaction analytics
Cisco Finesse
9.0
TelebuHub
7.0

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

TelebuHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
TelebuHub
9.0

Support Rating

Cisco Finesse
10.0
TelebuHub

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