What users are saying about
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 24 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
- TelebuHub ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)
Contact Center Software
8.4
Cisco Finesse
84%
9.4
TelebuHub
94%
TelebuHub ranks higher in 13/13 features
TelebuHub ranks higher in 13/13 features
Agent dashboard
8.4
84%
8 Ratings
10.0
100%
3 Ratings
Validate callers
8.7
87%
7 Ratings
9.3
93%
3 Ratings
Outbound response
7.9
79%
8 Ratings
9.3
93%
3 Ratings
Call forwarding
8.7
87%
7 Ratings
9.7
97%
3 Ratings
Click-to-call (CTC)
8.2
82%
5 Ratings
9.3
93%
3 Ratings
Warm transfer
8.4
84%
6 Ratings
8.7
87%
3 Ratings
Predictive dialing
8.2
82%
6 Ratings
9.0
90%
3 Ratings
Interactive voice response
8.5
85%
5 Ratings
10.0
100%
3 Ratings
REST APIs
8.4
84%
4 Ratings
9.1
91%
3 Ratings
Call scripts
8.0
80%
5 Ratings
9.3
93%
3 Ratings
Call tracking
8.4
84%
8 Ratings
9.4
94%
3 Ratings
Multichannel integration
8.5
85%
5 Ratings
9.1
91%
3 Ratings
CRM software integration
8.5
85%
5 Ratings
9.7
97%
3 Ratings
Workforce Optimization (WFO)
8.3
Cisco Finesse
83%
9.3
TelebuHub
93%
TelebuHub ranks higher in 8/9 features
TelebuHub ranks higher in 8/9 features
Inbound call routing
8.1
81%
8 Ratings
9.7
97%
3 Ratings
Omnichannel inbound routing
7.7
77%
4 Ratings
N/A
0 Ratings
Recording
8.2
82%
7 Ratings
9.3
93%
3 Ratings
Quality management
9.0
90%
6 Ratings
9.1
91%
3 Ratings
Call analytics
8.2
82%
7 Ratings
9.7
97%
3 Ratings
Historical reporting
8.5
85%
7 Ratings
10.0
100%
3 Ratings
Live reporting
8.5
85%
7 Ratings
9.0
90%
3 Ratings
Customer surveys
8.8
88%
6 Ratings
9.1
91%
3 Ratings
Customer interaction analytics
8.0
80%
5 Ratings
8.8
88%
3 Ratings
Attribute Ratings
- TelebuHub is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.4
Cisco Finesse
84%
8 Ratings
9.3
TelebuHub
93%
3 Ratings
Support Rating
10.0
Cisco Finesse
100%
2 Ratings
TelebuHub
N/A
0 Ratings
Likelihood to Recommend
Cisco Finesse
Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees
TelebuHub
TelebuHub is a cloud call center software that makes it easy for my co-workers to increase workflow and productivity by managing calls with real-time historical recordings and reports with simplified setup and security, it allows us to communicate effectively with customers. offering an unmatched experience with features that make it special.
Human Resources Specialist
Impact Hub MadridCivic & Social Organization, 51-200 employees
Pros
Cisco Finesse
- Keep detail record of the agent and supervisor activity.
- Help to create agent and give them access to different teams and different skill groups.
- Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]

Verified User
Engineer in Information Technology
Information Technology & Services Company, 10,001+ employeesTelebuHub
- It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
- The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
- It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.
R&D / Product Development Engineer - Quality
TE ConnectivityElectrical & Electronic Manufacturing, 10,001+ employees
Cons
Cisco Finesse
- Cisco Finesse is a seamless customer service platform that works with security and precision, a completely online service with fascinating contact center features that require no installation from the customer and the results are still 100% reducing costs with an Improved user experience Chrome, Firefox, and Edge browser support for agents, supervisors and customer service managers, features are flexible and great.
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSenseRetail, 10,001+ employees
TelebuHub
- Could use a mobile app, since the website performance is poor on mobile
- More social media listening should be added
Product Marketer
SMSCountryTelecommunications, 201-500 employees
Pricing Details
Cisco Finesse
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—TelebuHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Support Rating
Cisco Finesse
Cisco Finesse 10.0
Based on 2 answers
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Ingeniero
Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees
TelebuHub
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Finesse
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
Graphic Designer
BlkmarketDesign, 1-10 employees
TelebuHub
TelebuHub is a cloud call center that offers great products for online collaboration enabling call management through easy-to-deploy configurations, security, ease of use with integrated applications, advanced analytics and reporting, and simplified configuration. It is a wonder the happiness and satisfaction that we experience with this software has no limits and maximum development.
Human Resources Specialist
Impact Hub MadridCivic & Social Organization, 51-200 employees
Return on Investment
Cisco Finesse
- Cisco brought us into the modern world of calls and call recording capabilities.
- Cisco's crashes would cripple operations at times.
- Overall functionality for visibility was a vast improvement from Avaya.

Verified User
Contributor in Other
Transportation/Trucking/Railroad Company, 201-500 employeesTelebuHub
- Improved CSAT scores
- Agents are happy to use the software without any roadblocks remotely
- Successful outreach of voice broadcast marketing campaigns
- Much more organized customer query ticketing
- Virtual assistant helps a lot in ticketing late-night customer calls
Product Marketer
SMSCountryTelecommunications, 201-500 employees