What users are saying about

Cisco Finesse vs TelebuHub

Cisco Finesse
24 Ratings
TelebuHub
7 Ratings

Cisco Finesse

24 Ratings
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Score 8.1 out of 100

Based on 24 reviews and ratings

TelebuHub

7 Ratings
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Score 8.7 out of 100

Based on 7 reviews and ratings

Feature Set Ratings

  • TelebuHub ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.4

Cisco Finesse

84%
9.4

TelebuHub

94%
TelebuHub ranks higher in 13/13 features
TelebuHub ranks higher in 13/13 features

Agent dashboard

8.4
84%
8 Ratings
10.0
100%
3 Ratings

Validate callers

8.7
87%
7 Ratings
9.3
93%
3 Ratings

Outbound response

7.9
79%
8 Ratings
9.3
93%
3 Ratings

Call forwarding

8.7
87%
7 Ratings
9.7
97%
3 Ratings

Click-to-call (CTC)

8.2
82%
5 Ratings
9.3
93%
3 Ratings

Warm transfer

8.4
84%
6 Ratings
8.7
87%
3 Ratings

Predictive dialing

8.2
82%
6 Ratings
9.0
90%
3 Ratings

Interactive voice response

8.5
85%
5 Ratings
10.0
100%
3 Ratings

REST APIs

8.4
84%
4 Ratings
9.1
91%
3 Ratings

Call scripts

8.0
80%
5 Ratings
9.3
93%
3 Ratings

Call tracking

8.4
84%
8 Ratings
9.4
94%
3 Ratings

Multichannel integration

8.5
85%
5 Ratings
9.1
91%
3 Ratings

CRM software integration

8.5
85%
5 Ratings
9.7
97%
3 Ratings

Workforce Optimization (WFO)

8.3

Cisco Finesse

83%
9.3

TelebuHub

93%
TelebuHub ranks higher in 8/9 features
TelebuHub ranks higher in 8/9 features

Inbound call routing

8.1
81%
8 Ratings
9.7
97%
3 Ratings

Omnichannel inbound routing

7.7
77%
4 Ratings
N/A
0 Ratings

Recording

8.2
82%
7 Ratings
9.3
93%
3 Ratings

Quality management

9.0
90%
6 Ratings
9.1
91%
3 Ratings

Call analytics

8.2
82%
7 Ratings
9.7
97%
3 Ratings

Historical reporting

8.5
85%
7 Ratings
10.0
100%
3 Ratings

Live reporting

8.5
85%
7 Ratings
9.0
90%
3 Ratings

Customer surveys

8.8
88%
6 Ratings
9.1
91%
3 Ratings

Customer interaction analytics

8.0
80%
5 Ratings
8.8
88%
3 Ratings

Attribute Ratings

  • TelebuHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

Cisco Finesse

84%
8 Ratings
9.3

TelebuHub

93%
3 Ratings

Support Rating

10.0

Cisco Finesse

100%
2 Ratings

TelebuHub

N/A
0 Ratings

Likelihood to Recommend

Cisco Finesse

Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.

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Sara Estevez | TrustRadius Reviewer
Sara Estevez
View all 8 answers on this topic

TelebuHub

TelebuHub is a cloud call center software that makes it easy for my co-workers to increase workflow and productivity by managing calls with real-time historical recordings and reports with simplified setup and security, it allows us to communicate effectively with customers. offering an unmatched experience with features that make it special.

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Olivia Baez | TrustRadius Reviewer
Olivia Baez
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Pros

Cisco Finesse

  • Keep detail record of the agent and supervisor activity.
  • Help to create agent and give them access to different teams and different skill groups.
  • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]

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Anonymous | TrustRadius Reviewer
Verified User
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TelebuHub

  • It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
  • The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
  • It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.

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Inés Prieto | TrustRadius Reviewer
Inés Prieto
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Cons

Cisco Finesse

  • Cisco Finesse is a seamless customer service platform that works with security and precision, a completely online service with fascinating contact center features that require no installation from the customer and the results are still 100% reducing costs with an Improved user experience Chrome, Firefox, and Edge browser support for agents, supervisors and customer service managers, features are flexible and great.

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Sara Estevez | TrustRadius Reviewer
Sara Estevez
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TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added

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Dev Madhav S D | TrustRadius Reviewer
Dev Madhav S D
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Pricing Details

Cisco Finesse

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 2 answers
We have hardly had any problems, but the attention provided when we need support has been very fast and effective

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Arturo Lopez | TrustRadius Reviewer
Arturo Lopez
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TelebuHub

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Finesse

We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.

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Dominic Farrow | TrustRadius Reviewer
Dominic Farrow
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TelebuHub

TelebuHub is a cloud call center that offers great products for online collaboration enabling call management through easy-to-deploy configurations, security, ease of use with integrated applications, advanced analytics and reporting, and simplified configuration. It is a wonder the happiness and satisfaction that we experience with this software has no limits and maximum development.

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Olivia Baez | TrustRadius Reviewer
Olivia Baez
View all 3 answers on this topic

Return on Investment

Cisco Finesse

  • Cisco brought us into the modern world of calls and call recording capabilities.
  • Cisco's crashes would cripple operations at times.
  • Overall functionality for visibility was a vast improvement from Avaya.

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Anonymous | TrustRadius Reviewer
Verified User
View all 8 answers on this topic

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls

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Dev Madhav S D | TrustRadius Reviewer
Dev Madhav S D
View all 3 answers on this topic

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