Cisco Finesse vs. TelebuHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Finesse
Score 8.1 out of 10
N/A
Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A
TelebuHub
Score 8.6 out of 10
N/A
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these…N/A
Pricing
Cisco FinesseTelebuHub
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco FinesseTelebuHub
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Cisco FinesseTelebuHub
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cisco Finesse
8.4
6 Ratings
0% below category average
TelebuHub
9.6
3 Ratings
13% above category average
Agent dashboard8.06 Ratings10.03 Ratings
Validate callers8.75 Ratings9.53 Ratings
Outbound response8.16 Ratings9.53 Ratings
Call forwarding9.15 Ratings10.03 Ratings
Click-to-call (CTC)9.03 Ratings9.53 Ratings
Warm transfer8.94 Ratings9.03 Ratings
Predictive dialing7.94 Ratings9.03 Ratings
Interactive voice response8.03 Ratings10.03 Ratings
REST APIs8.02 Ratings9.43 Ratings
Call scripts8.03 Ratings9.53 Ratings
Call tracking8.36 Ratings9.93 Ratings
Multichannel integration9.03 Ratings9.43 Ratings
CRM software integration8.13 Ratings9.53 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cisco Finesse
8.3
6 Ratings
1% below category average
TelebuHub
9.5
3 Ratings
12% above category average
Inbound call routing8.16 Ratings9.53 Ratings
Omnichannel inbound routing7.63 Ratings00 Ratings
Recording7.85 Ratings9.53 Ratings
Quality management9.04 Ratings9.53 Ratings
Call analytics8.35 Ratings9.53 Ratings
Historical reporting8.95 Ratings10.03 Ratings
Live reporting8.65 Ratings9.03 Ratings
Customer surveys8.84 Ratings9.43 Ratings
Customer interaction analytics7.43 Ratings9.43 Ratings
Best Alternatives
Cisco FinesseTelebuHub
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco FinesseTelebuHub
Likelihood to Recommend
8.5
(6 ratings)
9.5
(3 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Cisco FinesseTelebuHub
Likelihood to Recommend
Cisco
I didn't personally hate working with Finesse as an end-user, but the frequent bugs and crashes were troublesome. While the frequency wasn't daily or weekly, it was enough to be memorable and difficult to work through. At times the software would crash across the board and take 15 minutes to recover, which pending call volumes, could be highly problematic. When it was working I had few issues or complaints.
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Telebu Communications
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
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Pros
Cisco
  • Keep detail record of the agent and supervisor activity.
  • Help to create agent and give them access to different teams and different skill groups.
  • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
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Telebu Communications
  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
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Cons
Cisco
  • While adding skill group to the agent a direct find and assign button should be there.
  • In [the] case of multiple skill groups to be added there is a chance of ambiguity [and] different colour code can be used to distinguish.
  • User interface can be improvised.
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Telebu Communications
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
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Support Rating
Cisco
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
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Telebu Communications
No answers on this topic
Alternatives Considered
Cisco
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
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Telebu Communications
No answers on this topic
Return on Investment
Cisco
  • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
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Telebu Communications
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
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ScreenShots