What users are saying about
1 Ratings
Top Rated
71 Ratings
1 Ratings
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Score 9 out of 100
Top Rated
71 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

Tenfold

If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Ricky Fox | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
Tenfold
Agent dashboard
Cisco Finesse
9.0
Tenfold
Validate callers
Cisco Finesse
9.0
Tenfold
Outbound response
Cisco Finesse
9.0
Tenfold
Call forwarding
Cisco Finesse
9.0
Tenfold
Click-to-call (CTC)
Cisco Finesse
8.0
Tenfold
Warm transfer
Cisco Finesse
8.0
Tenfold
Predictive dialing
Cisco Finesse
8.0
Tenfold
Interactive voice response
Cisco Finesse
10.0
Tenfold
REST APIs
Cisco Finesse
10.0
Tenfold
Call scripts
Cisco Finesse
10.0
Tenfold
Call tracking
Cisco Finesse
10.0
Tenfold
Multichannel integration
Cisco Finesse
8.0
Tenfold
CRM software integration
Cisco Finesse
10.0
Tenfold

Workforce Optimization (WFO)

Cisco Finesse
9.3
Tenfold
Inbound call routing
Cisco Finesse
10.0
Tenfold
Omnichannel inbound routing
Cisco Finesse
8.0
Tenfold
Recording
Cisco Finesse
10.0
Tenfold
Quality management
Cisco Finesse
10.0
Tenfold
Call analytics
Cisco Finesse
10.0
Tenfold
Historical reporting
Cisco Finesse
8.0
Tenfold
Live reporting
Cisco Finesse
9.0
Tenfold
Customer surveys
Cisco Finesse
10.0
Tenfold
Customer interaction analytics
Cisco Finesse
9.0
Tenfold

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Tenfold

  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
Linda Brann | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

Tenfold

  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Joel Brache | TrustRadius Reviewer

Support

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Tenfold

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Tenfold

In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

Tenfold

  • It definitely has helped keep me organized to best help my customers and get them to make purchases because I already know what is going on when they call.
  • I am sure that I have been able to sell more than the cost of what Tenfold is for me so that is great!
  • It is a great tool to keep track of customers needs and then you can flip that into taking care of the customer and getting the sale.
Tanner Meyerhoffer | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tenfold

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
Tenfold
8.4

Support

Cisco Finesse
10.0
Tenfold

Add comparison