Likelihood to Recommend For day to day work and official virtual meetings/calls the headsets are best suited. They are compact, handy, lightweight with a dynamic mic and good control. However, I don't think that for intense audio recording and voice modulations I'll rely on the products because the market is so diversified and on branding part there are so many options available which directly affects Cisco's market. So, for busy jam packed with work office day if you need good comfortable experience Cisco Headsets come very handy.
Read full review Firstly from well suited: I have implemented Codec Device and Room Kit Pro in governmental place and it suited very well. It was again on Prem solution working with Cisco Meeting Servers and different countries were connected to the meeting. Network quality was perfect and Video quality voice quality were above the great. Everybody asked about the device which we were using after the call. Mainly the IT guys. For not so well experience I can say the place where we used Board Pro 55 but we have faced with the microphone problems. For the solutions we used wired Cisco SX20 devices microphones it solved the problem. But Board pro 55 itself made our experience little bit bad.
Read full review Pros Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing. Read full review Probably one of the best ones we had recently was using some of the new layouts within the room kits. We've had some kind of hybrids of large groups on site as well as individuals connecting through WebEx and being able to display things out properly and have the presentations easily visible as well as still seeing the presenter. It just makes things a lot easier to work with. Read full review Cons Being able to adjust the sound profiles from places other than a phone app Make it so the USB wireless dongle is reliable The touch controls on the outside don't always seem to work reliably the ones on the back work just fine Read full review Does not work with other platforms like Zoom or Microsoft team It is very expensive compared to other similar products on the market like Polycom. Needs cisco webex licensing which makes it even more expensive to have this equipment in small offices. Read full review Likelihood to Renew We like our Cisco endpoints a lot. However, the technology is getting better in the Zoom room market and we are interested in exploring those options. I'd really like to see some new improvements in the room kit series such as wireless controllers and the ability to mount the room kits in multiple configurations. I would also like to see the Room Kit and Room Kit Plus series standardize their audio line inputs to accommodate 3rd party microphone and DSP solutions.
Read full review Usability I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.
Read full review There is a considerable amount of tech know-how needed to really make the Room Series work for most scenarios. This might be a due to the stark increase in remote based productivity as a result of COVID-19 and quarantine protocols. But CISCO support and documentation have not caught up the increase in adoption of these technologies. As a result, only personnel with substantial technical expertise are able to really make these systems work for the use-cases that is most relevant to our setting here at Clemson University.
Read full review Reliability and Availability Once the order was place we received very quickly
Read full review Performance Great product with a great user experience
Read full review Support Rating Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
Read full review With our Cisco service contract, NBD replacement and 24/7/365 support are included. We have not had any issues with trying to get a replacement for defective parts or for support (ie: software or troubleshooting). Very satisfied with the level of support available.
Read full review Implementation Rating Very easy to implement. Integration into our Unified Communications platform was simple and quick
Read full review Alternatives Considered We selected Cisco headsets because of our long-term existing partnership with Cisco, something we value. But that being said, there are competitor headsets that I've seen at the same price that offer far more functionality, which I guess could be improved in the Cisco headsets.
Read full review The Webex Room Kit is without a doubt a much higher quality experience with audio and video. Especially with the recent enablement of USB passthrough mode in certain models, there is almost no comparison. Cisco has committed to the Room Kit being an open solution that will work in any use case on any platform. To get the best collaboration room experience there is no better choice.
Read full review Scalability The product and backend systems are designed to scale from small to very large organization seamlessly and easily
Read full review Return on Investment Superior quality has enhanced overall experience of meeting and calls High compability and Ability to connect to wide range of devices have increased ease of working Decent battery life and quick-charge is desirable for long calls Pairing fails sometimes and requires multiple tries which is time consuming Unintentional unmuting/muting during client call can cause major issues. There is requirement for a smart mute feature Read full review With this system, our staff is able to collaborate remotely, eliminating the need for an expensive office space. So that HR can handle a steady workload, we can plan meetings using this tool. Facilitates problem solving, reducing the need for product replacement. Read full review ScreenShots Cisco Headsets Screenshots Cisco Room Series Screenshots