What users are saying about

Cisco Headset 700 Series vs GoTo Connect

Cisco Headset 700 Series
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46 Ratings
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GoTo Connect
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Top Rated
141 Ratings

Cisco Headset 700 Series

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46 Ratings
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Score 9.2 out of 100

Based on 46 reviews and ratings

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GoTo Connect

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Top Rated
141 Ratings
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Score 8.1 out of 100

Based on 141 reviews and ratings

Feature Set Ratings

    Cloud PBX

    Cisco Headset 700 Series

    Feature Set Not Supported
    N/A
    8.2

    GoTo Connect

    82%
    GoTo Connect ranks higher in 5/5 features
    GoTo Connect ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.2
    82%
    71 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    User templates

    N/A
    0 Ratings
    8.2
    82%
    62 Ratings

    Call reports

    N/A
    0 Ratings
    8.0
    80%
    72 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.2
    82%
    75 Ratings

    Call Management

    Cisco Headset 700 Series

    Feature Set Not Supported
    N/A
    8.2

    GoTo Connect

    82%
    GoTo Connect ranks higher in 5/5 features
    GoTo Connect ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.2
    82%
    80 Ratings

    Call recording

    N/A
    0 Ratings
    8.0
    80%
    67 Ratings

    Call park

    N/A
    0 Ratings
    8.4
    84%
    60 Ratings

    Call screening

    N/A
    0 Ratings
    8.1
    81%
    64 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    80 Ratings

    VoIP system collaboration

    Cisco Headset 700 Series

    Feature Set Not Supported
    N/A
    8.6

    GoTo Connect

    86%
    GoTo Connect ranks higher in 4/4 features
    GoTo Connect ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.9
    89%
    40 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.4
    84%
    71 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.6
    86%
    28 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.3
    83%
    27 Ratings

    Mobile apps

    Cisco Headset 700 Series

    Feature Set Not Supported
    N/A
    7.3

    GoTo Connect

    73%
    GoTo Connect ranks higher in 2/2 features
    GoTo Connect ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.0
    70%
    58 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.6
    76%
    56 Ratings

    Attribute Ratings

    • Cisco Headset 700 Series is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • GoTo Connect is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.3

    Cisco Headset 700 Series

    93%
    34 Ratings
    8.1

    GoTo Connect

    81%
    94 Ratings

    Likelihood to Renew

    9.1

    Cisco Headset 700 Series

    91%
    1 Rating
    7.4

    GoTo Connect

    74%
    4 Ratings

    Usability

    Cisco Headset 700 Series

    N/A
    0 Ratings
    8.1

    GoTo Connect

    81%
    75 Ratings

    Support Rating

    7.3

    Cisco Headset 700 Series

    73%
    2 Ratings
    8.8

    GoTo Connect

    88%
    73 Ratings

    Implementation Rating

    Cisco Headset 700 Series

    N/A
    0 Ratings
    9.1

    GoTo Connect

    91%
    1 Rating

    Likelihood to Recommend

    Cisco Headset 700 Series

    Cisco Headset 700 is well suited for professionals who do remote interaction with customers and clients on a daily basis. This device helps them provide top-notch sound quality, great noise cancellation, security and great compatibility with large set of devices. Superior noise cancellation and compatibility is important specially in an open workplace where many co-workers are speaking and the resulting noise causes lack of focus. Additionally, given its decent battery life and quick-charge feature, it can be used for over 20 hours which is a desirable.It is not very appropriate for professionals for whom, calling or remote interaction is not a very necessary part of the job. In such cases, if they use the Headset rarely and don't care too much about quality and security, there are other cheaper alternatives.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 34 answers on this topic

    GoTo Connect

    Great for a low-budget option/smaller businesses who need softphone capabilities and basic salesforce integration. Less appropriate for larger businesses who need more robust call reporting among agents, more options for dial plans or call routing, and more features. If crystal clear call quality is a high priority, GoTo Connect may not be right for those situations either.

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    Dominique Bonsell | TrustRadius Reviewer
    Dominique Bonsell
    View all 94 answers on this topic

    Pros

    Cisco Headset 700 Series

    • In crowded environments, very clean and clear communication can be provided for both the person using the headset and the other party with the noise-canceling mechanisms.
    • Smart Sensor Technology (Mute When You Remove Headphones) is a nice feature in my opinion.
    • More importantly, it has over 15 hours of talk time. Battery life is very good.

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    Abdurrahim Ayar | TrustRadius Reviewer
    Abdurrahim Ayar
    View all 34 answers on this topic

    GoTo Connect

    • Secure communications - all the communication data is handled and stored in the global privacy-compliant servers and methodologies.
    • Eliminates the need to have hardware VoIP phones - VoIP calls can be made directly from the desktop, mobile, and other PDA devices.
    • Unlimited call queues - a great feature for our support team handling huge traffic of requests and tickets on a daily basis.

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    Himanshu Shah | TrustRadius Reviewer
    Himanshu Shah
    View all 94 answers on this topic

    Cons

    Cisco Headset 700 Series

    • Bluetooth connection - sometimes takes 1-2 times to connect properly.
    • Receiving multiple calls - sometimes when I am on Webex and receive a call, it disconnects or when I decline the call, it loses the Webex connectivity.
    • Disconnecting multiple devices using - when I disconnect my phone from it, it will lose connection from my laptop as well.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 34 answers on this topic

    GoTo Connect

    • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
    • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
    • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.

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    Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer
    Laura Samoisette, LEED AP, WELL AP
    View all 94 answers on this topic

    Pricing Details

    Cisco Headset 700 Series

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco Headset 700 Series Editions & Modules

    —
    Additional Pricing Details
    —

    GoTo Connect

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user

    GoTo Connect Editions & Modules

    Edition
    All-Inclusive$19.95/month1
    1. per user
    Additional Pricing Details
    Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

    Likelihood to Renew

    Cisco Headset 700 Series

    Cisco Headset 700 Series 9.1
    Based on 1 answer
    No answer on this topic is available.

    GoTo Connect

    GoTo Connect 7.4
    Based on 4 answers
    I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.

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    Sarah Pratt | TrustRadius Reviewer
    Sarah Pratt
    View all 4 answers on this topic

    Usability

    Cisco Headset 700 Series

    No score
    No answers yet
    No answers on this topic

    GoTo Connect

    GoTo Connect 8.1
    Based on 75 answers
    [...] The overall usability is different depending on the medium in which the user is utilizing for the call. On a stable connection in front of a laptop or desktop, it is a top-notch system. When the user tries to go mobile, he or she can really start to experience defects in the usability and overall experience.

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    Scotty Hunt | TrustRadius Reviewer
    Scotty Hunt
    View all 75 answers on this topic

    Support Rating

    Cisco Headset 700 Series

    Cisco Headset 700 Series 7.3
    Based on 2 answers
    Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.

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    Joshua Baever | TrustRadius Reviewer
    Joshua Baever
    View all 2 answers on this topic

    GoTo Connect

    GoTo Connect 8.8
    Based on 73 answers
    The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 73 answers on this topic

    Implementation Rating

    Cisco Headset 700 Series

    No score
    No answers yet
    No answers on this topic

    GoTo Connect

    GoTo Connect 9.1
    Based on 1 answer
    We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!

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    Sarah Pratt | TrustRadius Reviewer
    Sarah Pratt
    View all 1 answers on this topic

    Alternatives Considered

    Cisco Headset 700 Series

    Key advantages for the Cisco Headset 700 series include simplicity of connections (no special adapter cables needed), long battery life, and general performance for the price point. Integration with the rest of Cisco's Webex eco-system (the Webex app, and Webex Control Hub) hold promise for future enhancements. Areas for improvement include feature management apps that do not depend on a smartphone, and replaceable earpads.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 34 answers on this topic

    GoTo Connect

    I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.

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    Deborah Shapiro | TrustRadius Reviewer
    Deborah Shapiro
    View all 94 answers on this topic

    Return on Investment

    Cisco Headset 700 Series

    • I was provided with the headphones, but my back is not hurting anymore; before I was using heavy headphones.
    • Due to the battery life we are able to have long collaborative meetings.
    • The quality of the product means that the battery is healthy after 2 years.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 34 answers on this topic

    GoTo Connect

    • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
    • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
    • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 94 answers on this topic

    Screenshots

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