12 Ratings
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Score 7.4 out of 100
44 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Cisco Headset 700 Series

As an over-the-head, snug-fitting over-the-ear headset, the style of the Cisco Headset 700 series will not be to everyone's taste. For those that like the style, I can confidently say that the audio quality, noise cancellation, and noise isolating microphones, are among the best across the competition. While the price point is on par with other high-end wireless/BT headsets, the styling and build quality means that these headsets fit in with the look and feel of high-end consumer brands, while delivering the performance and long-term reliability that is expected from a business solution.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

Polycom RealPresence Group Series has been the best system I've worked with thus far. I would highly recommend it for colleges/universities, hospital or wellness administrative areas, executive/corporate companies, and businesses that employ more than 25 people. I would recommend it if a group uses the phone frequently, and plans meetings and conferences on a regular basis. It would be less ideal in a work setting with few staff or one in which a staff does not interact frequently.
Anonymous | TrustRadius Reviewer

Pros

Cisco Headset 700 Series

  • Compact and comes with protective hard shell case.
  • Has music capabilities for skipping songs which some other headsets don't have.
  • Sleek and modern looking.
  • Noise cancellation is good compared to Plantronics but not as good as Jabra.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

  • Polycom are still a high-end videoconferencing manufacturer and it shows. The build quality is very high, with quality components provided. In the current environment where 'huddle-room' systems are taking over and are a mix of solutions from multiple manufacturers, you can tell the difference when you open the box and get dedicated hardware that is designed to work as a single package.
  • The audio quality is very good. May sound like an odd thing to consider audio quality before video quality, but if the sound is poor, it doesn't matter how good the video is - you wont stay in the meeting.
  • Great video from the dedicated cameras. The image quality is high and the camera is silent when it moves to presets.
John-James Worrall | TrustRadius Reviewer

Cons

Cisco Headset 700 Series

  • The pressure on ears is a bit high, after some time ears start [to hurt].
  • Mute button is not conveniently located, sometimes it is difficult to find it.
  • Strange beep sound comes sometimes, don't know from where.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

  • We needed to interact with the networking staff who were intent on using Cisco products, and this slowed down implementation.
  • Though it was easy to train users to operate the equipment those who were not trained frequently had difficulty starting up a meeting without assistance
Alfred Brock | TrustRadius Reviewer

Likelihood to Renew

Cisco Headset 700 Series

No score
No answers yet
No answers on this topic

Polycom RealPresence Group Series

Polycom RealPresence Group Series 7.3
Based on 1 answer
We love the product and is totally integrated in our company.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Headset 700 Series

Cisco Headset 700 Series 6.9
Based on 2 answers
Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.
Joshua Baever | TrustRadius Reviewer

Polycom RealPresence Group Series

Polycom RealPresence Group Series 8.2
Based on 1 answer
They are responsive and very knowledgeable.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Headset 700 Series

Plantronics Voyager, although it serves the same purpose, isn’t the same at all! The fact that we are a Cisco and Webex [shop] made it so simple once Cisco started offering headsets. Having to connect desk phones with Poly headsets required connectors and offered no visibility. Cisco managed to give a well designed and powerful headset alternative to everyone, but clearly a no-brainer for Cisco environment.
Anonymous | TrustRadius Reviewer

Polycom RealPresence Group Series

The Polycom RealPresence Group Series was top of the line. It had a lot more features as well as the ability to integrate with Microsoft Teams. With Highfive, you had to pay to keep the device running and it was more like renting it. Although we pay maintenance with Polycom we will own the devices. The Highfive camera also didn't move. Lifesize was comparable but it did not integrate with Microsoft Teams at the time. It may as of now, I am not sure.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Headset 700 Series

  • Although expensive, you get what you pay for with crystal clear audio on meetings.
  • Being able to use this headset for multiple scenarios also makes the cost easier to justify.
Daniel Hosking | TrustRadius Reviewer

Polycom RealPresence Group Series

  • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
  • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
  • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
Adam Bruneau | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Headset 700 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Polycom RealPresence Group Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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