Cisco Headset 700 Series vs Polycom RealPresence Group Series

Likelihood to Recommend

Cisco Headset 700 is well suited for professionals who do remote interaction with customers and clients on a daily basis. This device helps them provide top-notch sound quality, great noise cancellation, security and great compatibility with large set of devices. Superior noise cancellation and compatibility is important specially in an open workplace where many co-workers are speaking and the resulting noise causes lack of focus. Additionally, given its decent battery life and quick-charge feature, it can be used for over 20 hours which is a desirable.It is not very appropriate for professionals for whom, calling or remote interaction is not a very necessary part of the job. In such cases, if they use the Headset rarely and don't care too much about quality and security, there are other cheaper alternatives.

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Verified User

Engineer in Customer Service

Computer Networking Company, 10,001+ employees

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If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one

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Verified User

Manager in Information Technology

Broadcast Media Company, 10,001+ employees

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Pros

In crowded environments, very clean and clear communication can be provided for both the person using the headset and the other party with the noise-canceling mechanisms.
Smart Sensor Technology (Mute When You Remove Headphones) is a nice feature in my opinion.
More importantly, it has over 15 hours of talk time. Battery life is very good.

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Abdurrahim Ayar

Senior Network Engineer

nformation Technology and Marketing Inc.Information Technology & Services, 1001-5000 employees

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The audio and video quality can not be matched.
For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
They are rather versatile in that we have been able to integrate them with other applications

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Curt Sminkey

Network Engineer

SouthcoMechanical Or Industrial Engineering, 201-500 employees

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Cons

Bluetooth connection - sometimes takes 1-2 times to connect properly.
Receiving multiple calls - sometimes when I am on Webex and receive a call, it disconnects or when I decline the call, it loses the Webex connectivity.
Disconnecting multiple devices using - when I disconnect my phone from it, it will lose connection from my laptop as well.

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Verified User

Contributor in Customer Service

Information Technology & Services Company, 1001-5000 employees

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The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.

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Verified User

Professional in Professional Services

Higher Education Company, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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Likelihood to Renew

Cisco Headset 700 Series 9.1

Based on 1 answer

No answer on this topic is available.

Polycom RealPresence Group Series 7.3

Based on 1 answer

We love the product and is totally integrated in our company.

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Verified User

Engineer in Information Technology

Retail Company, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

Polycom RealPresence Group Series 8.7

Based on 4 answers

Polycom RealPresence group series is most ideal for corporate sectors for larger meeting rooms where the virtual interaction happens on a frequent basis. It supports most of the global meeting platforms via IP-based or SIP-based dial-in and simultaneously it's secure too. While designing meeting rooms with automation it works perfectly with third-party programmed interfaces

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Sonu Kumar

System Administrator

SB Energy Pvt LtdRenewables & Environment, 201-500 employees

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Support Rating

Cisco Headset 700 Series 7.3

Based on 2 answers

Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.

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Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

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Polycom RealPresence Group Series 8.7

Based on 6 answers

The support and maintenance is only as good as your own helpdesk. First line is your own IT department and they need to be fully versed in using the systems and configuring them. Beyond this, Polycom's 2nd/3rd line support is good but by that time you will have wasted a long time insofar as your system will be down. The RMA process is good for maintenance support codecs but again, you're paying for this on an annual basis

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Verified User

Manager in Information Technology

Broadcast Media Company, 10,001+ employees

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Alternatives Considered

Key advantages for the Cisco Headset 700 series include simplicity of connections (no special adapter cables needed), long battery life, and general performance for the price point. Integration with the rest of Cisco's Webex eco-system (the Webex app, and Webex Control Hub) hold promise for future enhancements. Areas for improvement include feature management apps that do not depend on a smartphone, and replaceable earpads.

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Verified User

Manager in Product Management

Telecommunications Company, 10,001+ employees

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Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.

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Alfred Brock

Communications Specialist

Yazaki, NAAutomotive, 10,001+ employees

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Return on Investment

I was provided with the headphones, but my back is not hurting anymore; before I was using heavy headphones.
Due to the battery life we are able to have long collaborative meetings.
The quality of the product means that the battery is healthy after 2 years.

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Verified User

Engineer in Professional Services

Telecommunications Company, 10,001+ employees

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Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.

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Adam Bruneau

North America Audio Video Support Specialist

Analog DevicesSemiconductors, 10,001+ employees

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Cisco Headset 700 Series vs Polycom RealPresence Group Series