<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Dialpad Talk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
254 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Attribute Ratings

  • Dialpad Talk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

Cisco Hosted Unified Communications Services

82%
1 Rating
8.9

Dialpad Talk

89%
150 Ratings

Likelihood to Renew

Cisco Hosted Unified Communications Services

N/A
0 Ratings
9.1

Dialpad Talk

91%
1 Rating

Usability

Cisco Hosted Unified Communications Services

N/A
0 Ratings
8.7

Dialpad Talk

87%
18 Ratings

Support Rating

Cisco Hosted Unified Communications Services

N/A
0 Ratings
6.6

Dialpad Talk

66%
71 Ratings

Likelihood to Recommend

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz | TrustRadius Reviewer

Dialpad Talk

Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
Ryan Helder | TrustRadius Reviewer

Pros

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz | TrustRadius Reviewer

Dialpad Talk

  • Manages the calls that need to be returned.
  • Sends a recording of the voicemail to the correct email so an agent can review it and call back.
  • Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.
Anonymous | TrustRadius Reviewer

Cons

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz | TrustRadius Reviewer

Dialpad Talk

  • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
  • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
  • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
Matt Halleck | TrustRadius Reviewer

Pricing Details

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Hosted Unified Communications Services Editions & Modules

Additional Pricing Details

Dialpad Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Dialpad Talk Editions & Modules

Edition
Standard$20.001
Pro$30.001
EnterpriseContact sales team
  1. per user/per month
  2. none
Additional Pricing Details

Likelihood to Renew

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 9.1
Based on 1 answer
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
Anonymous | TrustRadius Reviewer

Usability

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 8.7
Based on 18 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Gregg Skala | TrustRadius Reviewer

Support Rating

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 6.6
Based on 71 answers
  1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
  2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
  3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz | TrustRadius Reviewer

Dialpad Talk

I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
Gina Yfarraguerri | TrustRadius Reviewer

Return on Investment

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz | TrustRadius Reviewer

Dialpad Talk

  • Positive- better work/life balance therefore better retention rates and employee happiness
  • Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
  • Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Add comparison