What users are saying about
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 6 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 3 reviews and ratings
Attribute Ratings
- Cisco Hosted Unified Communications Services is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.2
Cisco Hosted Unified Communications Services
82%
1 Rating
8.0
Intermedia Unite
80%
1 Rating
Usability

Cisco Hosted Unified Communications Services
N/A
0 Ratings
9.0
Intermedia Unite
90%
1 Rating
Support Rating

Cisco Hosted Unified Communications Services
N/A
0 Ratings
9.0
Intermedia Unite
90%
1 Rating
Likelihood to Recommend
Cisco Hosted Unified Communications Services
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Intermedia Unite
If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Pros
Cisco Hosted Unified Communications Services
- VoIP best practices
- UC and IM
- Centralized management and provisioning
- Reduced OPEX/CAPEX in the implementation
- Security and integration with other UC platforms using SIP (Except Lync)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Intermedia Unite
- No contracts
- Scale up or down very quickly
- Easy to deploy - no hardware required.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Cons
Cisco Hosted Unified Communications Services
- Integration with contact center plaforms
- Integration with other UC platforms
- Lower the tennant size and clusters capacity
- Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Intermedia Unite
- The price is on the higher end
- Normal issues for VoIP - if users have low bandwidth, high jitter or latency
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Pricing Details
Cisco Hosted Unified Communications Services
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Hosted Unified Communications Services Editions & Modules
—
Additional Pricing Details
—Intermedia Unite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15.99 per user, per month, plus taxes and fees
Intermedia Unite Editions & Modules
Edition
Unite Pro | $27.991 |
---|---|
Unite Enterprise | $32.991 |
Unite With Teams | $22.991 |
Unite For Teams | $15.991 |
- per user, per month, plus taxes and fees
Additional Pricing Details
Intermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.Usability
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Intermedia Unite
Intermedia Unite 9.0
Based on 1 answer
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Support Rating
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Intermedia Unite
Intermedia Unite 9.0
Based on 1 answer
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Alternatives Considered
Cisco Hosted Unified Communications Services
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Intermedia Unite
[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees
Return on Investment
Cisco Hosted Unified Communications Services
- Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
- The licensing is perpetual, the only associated cost with the licenses are SWSS.
- Desktop sharing isn't a functionality.
- Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Intermedia Unite
- During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
- Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
Owner, IT Consultant
AO IT ConsultingComputer & Network Security, 1-10 employees