Cisco Hosted Unified Communications Services vs. Intermedia Unite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Hosted Unified Communications Services
Score 10.0 out of 10
N/A
Cisco offers hosted unified communications as a service.N/A
Intermedia Unite
Score 9.4 out of 10
N/A
Intermedia Unite is a unified communications option and collaboration platform for SMBs, providing a PBX phone system, vide and web conferencing with screen sharing, chat, and file management and sharing.
$15.99
per month per user
Pricing
Cisco Hosted Unified Communications ServicesIntermedia Unite
Editions & Modules
No answers on this topic
Unite For Teams
$15.99
per month per user
Unite With Teams
$22.99
per month per user
Unite Pro
$27.99
per month per user
Unite Enterprise
$32.99
per month per user
Offerings
Pricing Offerings
Cisco Hosted Unified Communications ServicesIntermedia Unite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsIntermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.
More Pricing Information
Community Pulse
Cisco Hosted Unified Communications ServicesIntermedia Unite
Top Pros
Top Cons
Best Alternatives
Cisco Hosted Unified Communications ServicesIntermedia Unite
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Hosted Unified Communications ServicesIntermedia Unite
Likelihood to Recommend
8.2
(1 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Cisco Hosted Unified Communications ServicesIntermedia Unite
Likelihood to Recommend
Cisco
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support. Clients that have a variation on the number of extensions. Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
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Intermedia
If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
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Pros
Cisco
  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
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Intermedia
  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
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Cons
Cisco
  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
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Intermedia
  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
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Usability
Cisco
No answers on this topic
Intermedia
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
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Support Rating
Cisco
No answers on this topic
Intermedia
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
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Alternatives Considered
Cisco
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
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Intermedia
[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
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Return on Investment
Cisco
  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
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Intermedia
  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
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ScreenShots

Intermedia Unite Screenshots

Screenshot of The Intermedia Unite Mobile App makes it easier than ever to stay connected and be reachable, wherever you go.Screenshot of The Intermedia Unite Desktop App brings together all your essential collaboration tools together, making teamwork easier than ever.Screenshot of Unite Envision Call Analytics -Actionable insights to help the right people make the right decisions at the right timeScreenshot of AnyMeeting Video Conferencing - Unite includes a built-in video conferencing  platform that allows you to maintain productivity with HD audio and video, screen sharing, and artificial intelligence capabilities on both mobile and desktop devices.