6 Ratings
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Score 10 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz | TrustRadius Reviewer

Intermedia Unite

If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
John Rivers | TrustRadius Reviewer

Pros

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz | TrustRadius Reviewer

Intermedia Unite

  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
John Rivers | TrustRadius Reviewer

Cons

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz | TrustRadius Reviewer

Intermedia Unite

  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
John Rivers | TrustRadius Reviewer

Usability

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Intermedia Unite

Intermedia Unite 9.0
Based on 1 answer
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
John Rivers | TrustRadius Reviewer

Support Rating

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Intermedia Unite

Intermedia Unite 9.0
Based on 1 answer
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
John Rivers | TrustRadius Reviewer

Alternatives Considered

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz | TrustRadius Reviewer

Intermedia Unite

[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
John Rivers | TrustRadius Reviewer

Return on Investment

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz | TrustRadius Reviewer

Intermedia Unite

  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
John Rivers | TrustRadius Reviewer

Pricing Details

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Hosted Unified Communications Services Editions & Modules

Additional Pricing Details

Intermedia Unite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Intermedia Unite Editions & Modules

Edition
Unite Pro$27.991
Unite Enterprise$32.991
  1. per user, per month, plus taxes and fees
Additional Pricing Details
Intermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.

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