6 Ratings
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Score 10 out of 100
28 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Cloud PBX

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    8.3

    MiVoice Office Application Suite

    83%
    MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.3
    93%
    7 Ratings

    Call Management

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    9.2

    MiVoice Office Application Suite

    92%
    MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.6
    96%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    9.3
    93%
    5 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Call screening

    N/A
    0 Ratings
    9.4
    94%
    5 Ratings

    Message alerts

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Mobile apps

    Cisco Hosted Unified Communications Services

    Feature Set Not Supported
    N/A
    9.2

    MiVoice Office Application Suite

    92%
    MiVoice Office Application Suite (Mitel Application Suite) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.4
    94%
    5 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.9
    89%
    3 Ratings

    Attribute Ratings

    • MiVoice Office Application Suite (Mitel Application Suite) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco Hosted Unified Communications Services

    82%
    1 Rating
    8.9

    MiVoice Office Application Suite

    89%
    7 Ratings

    Support Rating

    Cisco Hosted Unified Communications Services

    N/A
    0 Ratings
    8.8

    MiVoice Office Application Suite

    88%
    8 Ratings

    Likelihood to Recommend

    Cisco

    It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support. Clients that have a variation on the number of extensions. Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
    Read full review

    Mitel Networks Corporation

    Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
    Read full review

    Pros

    Cisco

    • VoIP best practices
    • UC and IM
    • Centralized management and provisioning
    • Reduced OPEX/CAPEX in the implementation
    • Security and integration with other UC platforms using SIP (Except Lync)
    Read full review

    Mitel Networks Corporation

    • Call reporting
    • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
    • Integrated with our email system.
    Read full review

    Cons

    Cisco

    • Integration with contact center plaforms
    • Integration with other UC platforms
    • Lower the tennant size and clusters capacity
    • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
    Read full review

    Mitel Networks Corporation

    • It would be nice if they had more documentation on how to do things within the system that was easier to find.
    • The software has so many features that it can be overwhelming.
    Read full review

    Pricing Details

    Cisco Hosted Unified Communications Services

    Starting Price

    Editions & Modules

    Cisco Hosted Unified Communications Services editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      MiVoice Office Application Suite

      Starting Price

      Editions & Modules

      MiVoice Office Application Suite editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Cisco

        No answers on this topic

        Mitel Networks Corporation

        Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
        Read full review

        Alternatives Considered

        Cisco

        Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
        Read full review

        Mitel Networks Corporation

        In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
        Read full review

        Return on Investment

        Cisco

        • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
        • The licensing is perpetual, the only associated cost with the licenses are SWSS.
        • Desktop sharing isn't a functionality.
        • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
        Read full review

        Mitel Networks Corporation

        • Efficient, easy to use conference system for better communication
        • Useful mobile app to allow employee presence while out of office.
        • Global directory removed the need for employees to maintain one.
        Read full review

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