Cisco Hosted Unified Communications Services vs. MiVoice Office Application Suite (Mitel Application Suite)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Hosted Unified Communications Services
Score 10.0 out of 10
N/A
Cisco offers hosted unified communications as a service.N/A
MiVoice Office Application Suite
Score 6.9 out of 10
N/A
MiVoice Office Application Suite delivers a range of applications on top of the MiVoice Office 250 telephone system. Whether it be unified communications, mobile connectivity, call reporting, call recording or outbound dialing, MiVoice Office 250 customers can benefit from the enhanced performance, all delivered from a single server solution. It replaces the former Mitel Application Suite (MAS).N/A
Pricing
Cisco Hosted Unified Communications ServicesMiVoice Office Application Suite (Mitel Application Suite)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Hosted Unified Communications ServicesMiVoice Office Application Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Hosted Unified Communications ServicesMiVoice Office Application Suite (Mitel Application Suite)
Top Pros
Top Cons
Features
Cisco Hosted Unified Communications ServicesMiVoice Office Application Suite (Mitel Application Suite)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
23% above category average
High quality audio00 Ratings10.01 Ratings
High quality video00 Ratings10.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
24% above category average
Meeting initiation00 Ratings10.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
1 Ratings
28% above category average
Participant roles & permissions00 Ratings10.01 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
8.5
8 Ratings
5% above category average
Hosted PBX00 Ratings8.24 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.64 Ratings
Directory of employee names00 Ratings10.08 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
10.0
8 Ratings
21% above category average
Answering rules00 Ratings10.08 Ratings
Call recording00 Ratings10.06 Ratings
Call park00 Ratings10.08 Ratings
Call screening00 Ratings10.06 Ratings
Message alerts00 Ratings10.08 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
MiVoice Office Application Suite (Mitel Application Suite)
9.2
5 Ratings
10% above category average
Mobile app for iOS00 Ratings9.45 Ratings
Mobile app for Android00 Ratings8.93 Ratings
Best Alternatives
Cisco Hosted Unified Communications ServicesMiVoice Office Application Suite (Mitel Application Suite)
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Hosted Unified Communications ServicesMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
8.2
(1 ratings)
9.0
(8 ratings)
Support Rating
-
(0 ratings)
8.8
(4 ratings)
User Testimonials
Cisco Hosted Unified Communications ServicesMiVoice Office Application Suite (Mitel Application Suite)
Likelihood to Recommend
Cisco
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support. Clients that have a variation on the number of extensions. Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
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Mitel Networks Corporation
Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
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Pros
Cisco
  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
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Mitel Networks Corporation
  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
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Cons
Cisco
  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
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Mitel Networks Corporation
  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
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Support Rating
Cisco
No answers on this topic
Mitel Networks Corporation
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
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Alternatives Considered
Cisco
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
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Mitel Networks Corporation
In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
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Return on Investment
Cisco
  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
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Mitel Networks Corporation
  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Read full review
ScreenShots