Cisco Hosted Unified Communications Services vs. NEC UNIVERGE BLUE

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support. Clients that have a variation on the number of extensions. Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.

Incentivized

This has been a very easy system to learn and the customer support has been fantastic! I appreciate the fact that if you do have problems, you get a live person to actually speak to. So many systems have gone to chat only and that isn't always the easiest when you are having specific problems. Hands down the best system I have used.

Incentivized

• VoIP best practices
• UC and IM
• Centralized management and provisioning
• Reduced OPEX/CAPEX in the implementation
• Security and integration with other UC platforms using SIP (Except Lync)

Incentivized

• I love being able to send sms messages to our church members.
• You can be on a call with someone and start a video meeting right then.
• Pick up voicemails easily.

Incentivized

• Integration with contact center plaforms
• Integration with other UC platforms
• Lower the tennant size and clusters capacity
• Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)

Incentivized

• Wish we could group text external clients.
• Sometimes calls don't transfer to my cell when I am away from my desk.
• Wish it would flip a little easier.

Incentivized

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution

Incentivized

• Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
• The licensing is perpetual, the only associated cost with the licenses are SWSS.
• Desktop sharing isn't a functionality.
• Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).

Incentivized

• No video meeting cut offs
• Great connection all the time
• Pastors taking classes over it

Incentivized