Cisco Hosted Unified Communications Services vs. Vertical Wave IP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Hosted Unified Communications Services
Score 10.0 out of 10
N/A
Cisco offers hosted unified communications as a service.N/A
Vertical Wave IP
Score 9.2 out of 10
N/A
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.N/A
Pricing
Cisco Hosted Unified Communications ServicesVertical Wave IP
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Hosted Unified Communications ServicesVertical Wave IP
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Hosted Unified Communications ServicesVertical Wave IP
Top Pros
Top Cons
Features
Cisco Hosted Unified Communications ServicesVertical Wave IP
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
Vertical Wave IP
10.0
1 Ratings
21% above category average
Hosted PBX00 Ratings10.01 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.01 Ratings
Directory of employee names00 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
Vertical Wave IP
10.0
1 Ratings
21% above category average
Answering rules00 Ratings10.01 Ratings
Call recording00 Ratings10.01 Ratings
Call park00 Ratings10.01 Ratings
Call screening00 Ratings10.01 Ratings
Message alerts00 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Hosted Unified Communications Services
-
Ratings
Vertical Wave IP
10.0
1 Ratings
18% above category average
Mobile app for iOS00 Ratings10.01 Ratings
Mobile app for Android00 Ratings10.01 Ratings
Best Alternatives
Cisco Hosted Unified Communications ServicesVertical Wave IP
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Hosted Unified Communications ServicesVertical Wave IP
Likelihood to Recommend
8.2
(1 ratings)
10.0
(1 ratings)
User Testimonials
Cisco Hosted Unified Communications ServicesVertical Wave IP
Likelihood to Recommend
Cisco
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support. Clients that have a variation on the number of extensions. Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
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Vertical Communications
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
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Pros
Cisco
  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
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Vertical Communications
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
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Cons
Cisco
  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
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Vertical Communications
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
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Alternatives Considered
Cisco
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
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Vertical Communications
No answers on this topic
Return on Investment
Cisco
  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
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Vertical Communications
  • Good call tracking and automated systems allows for less staff and accurate metrics
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