What users are saying about

Cisco IP Phone 6800 Series vs Cisco Jabber

Cisco IP Phone 6800 Series
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Top Rated
32 Ratings
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Cisco Jabber
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Top Rated
423 Ratings
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Cisco IP Phone 6800 Series

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Top Rated
32 Ratings
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Score 8.1 out of 100

Based on 32 reviews and ratings

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Cisco Jabber

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Top Rated
423 Ratings
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Score 8.1 out of 100

Based on 423 reviews and ratings

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Feature Set Ratings

    Project Management

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    6.5

    Cisco Jabber

    65%
    Cisco Jabber ranks higher in 7/7 features
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.3
    73%
    66 Ratings

    Gantt Charts

    N/A
    0 Ratings
    5.7
    57%
    10 Ratings

    Scheduling

    N/A
    0 Ratings
    7.1
    71%
    74 Ratings

    Workflow Automation

    N/A
    0 Ratings
    6.0
    60%
    17 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    116 Ratings

    Search

    N/A
    0 Ratings
    7.3
    73%
    106 Ratings

    Visual planning tools

    N/A
    0 Ratings
    4.1
    41%
    17 Ratings

    Communication

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    6.1

    Cisco Jabber

    61%
    Cisco Jabber ranks higher in 8/8 features
    Cisco Jabber ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.5
    85%
    144 Ratings

    Notifications

    N/A
    0 Ratings
    8.3
    83%
    144 Ratings

    Discussions

    N/A
    0 Ratings
    7.6
    76%
    122 Ratings

    Surveys

    N/A
    0 Ratings
    5.0
    50%
    15 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    5.3
    53%
    20 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    4.0
    40%
    12 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    2.0
    20%
    12 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    7.8
    78%
    58 Ratings

    File Sharing & Management

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    6.7

    Cisco Jabber

    67%
    Cisco Jabber ranks higher in 8/8 features
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.4
    74%
    66 Ratings

    Video files

    N/A
    0 Ratings
    6.8
    68%
    98 Ratings

    Audio files

    N/A
    0 Ratings
    7.5
    75%
    103 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.3
    73%
    84 Ratings

    Access control

    N/A
    0 Ratings
    6.9
    69%
    31 Ratings

    Advanced security features

    N/A
    0 Ratings
    6.8
    68%
    33 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    5.0
    50%
    10 Ratings

    Device sync

    N/A
    0 Ratings
    5.7
    57%
    22 Ratings

    Attribute Ratings

    • Cisco IP Phone 6800 Series is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco IP Phone 6800 Series

    82%
    14 Ratings
    8.1

    Cisco Jabber

    81%
    152 Ratings

    Likelihood to Renew

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    5.6

    Cisco Jabber

    56%
    6 Ratings

    Usability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    9.0

    Cisco Jabber

    90%
    8 Ratings

    Support Rating

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    7.9

    Cisco Jabber

    79%
    24 Ratings

    Likelihood to Recommend

    Cisco IP Phone 6800 Series

    As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.

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    Mohammed Ashfaq Hussain | TrustRadius Reviewer
    Mohammed Ashfaq Hussain
    View all 14 answers on this topic

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.

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    Mohammad Mashmoushi | TrustRadius Reviewer
    Mohammad Mashmoushi
    View all 152 answers on this topic

    Pros

    Cisco IP Phone 6800 Series

    • Audio quality is solid
    • It is portable and has good distance capability
    • It's compact and easy to carry
    • Battery life is decent

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 14 answers on this topic

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 152 answers on this topic

    Cons

    Cisco IP Phone 6800 Series

    • Backlit buttons would help for poorly lit areas
    • Handset that is resilient to continuous sanitizing and cleaning
    • More rounded, smoother design of the instrument instead of the harsh square shape

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    Jesse Bridgelal | TrustRadius Reviewer
    Jesse Bridgelal
    View all 14 answers on this topic

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)

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    ozan guner | TrustRadius Reviewer
    ozan guner
    View all 152 answers on this topic

    Pricing Details

    Cisco IP Phone 6800 Series

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco IP Phone 6800 Series Editions & Modules

    —
    Additional Pricing Details
    —

    Cisco Jabber

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details
    —

    Likelihood to Renew

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.

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    Siddharth Goyal | TrustRadius Reviewer
    Siddharth Goyal
    View all 6 answers on this topic

    Usability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

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    Kaitlin Tucker | TrustRadius Reviewer
    Kaitlin Tucker
    View all 8 answers on this topic

    Support Rating

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

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    Debbie Johnson | TrustRadius Reviewer
    Debbie Johnson
    View all 24 answers on this topic

    Alternatives Considered

    Cisco IP Phone 6800 Series

    With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.

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    Jorge E. Cantillo C. | TrustRadius Reviewer
    Jorge E. Cantillo C.
    View all 14 answers on this topic

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.

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    Jian Groenewald | TrustRadius Reviewer
    Jian Groenewald
    View all 152 answers on this topic

    Return on Investment

    Cisco IP Phone 6800 Series

    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 14 answers on this topic

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

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    Eric Taylor | TrustRadius Reviewer
    Eric Taylor
    View all 152 answers on this topic

    Screenshots

    Cisco IP Phone 6800 Series

    Cisco Jabber

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