What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
286 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Cisco Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
286 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Cisco IP Phone 6800 Series

Great for group calls - the rollover feature is good. It makes it easy to have hotlines. The audio is clear and consistent. Easy to access voice messages and you can see you have voice messages without having to dial in through your number. The speed dial is easy to use - this comes in handy because we are often calling the same departments over and over - with a touch of a button we are able to connect right away; with out looking at a hand out for the digits.
Anonymous | TrustRadius Reviewer

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco IP Phone 6800 Series
Cisco Jabber
6.6
Task Management
Cisco IP Phone 6800 Series
Cisco Jabber
8.2
Gantt Charts
Cisco IP Phone 6800 Series
Cisco Jabber
5.0
Scheduling
Cisco IP Phone 6800 Series
Cisco Jabber
6.8
Workflow Automation
Cisco IP Phone 6800 Series
Cisco Jabber
6.1
Mobile Access
Cisco IP Phone 6800 Series
Cisco Jabber
8.2
Search
Cisco IP Phone 6800 Series
Cisco Jabber
7.8
Visual planning tools
Cisco IP Phone 6800 Series
Cisco Jabber
4.3

Communication

Cisco IP Phone 6800 Series
Cisco Jabber
6.4
Chat
Cisco IP Phone 6800 Series
Cisco Jabber
8.6
Notifications
Cisco IP Phone 6800 Series
Cisco Jabber
8.3
Discussions
Cisco IP Phone 6800 Series
Cisco Jabber
7.2
Surveys
Cisco IP Phone 6800 Series
Cisco Jabber
6.5
Internal knowledgebase
Cisco IP Phone 6800 Series
Cisco Jabber
6.1
Integrates with GoToMeeting
Cisco IP Phone 6800 Series
Cisco Jabber
4.7
Integrates with Gmail and Google Hangouts
Cisco IP Phone 6800 Series
Cisco Jabber
2.2
Integrates with Outlook
Cisco IP Phone 6800 Series
Cisco Jabber
7.8

File Sharing & Management

Cisco IP Phone 6800 Series
Cisco Jabber
6.9
Versioning
Cisco IP Phone 6800 Series
Cisco Jabber
6.9
Video files
Cisco IP Phone 6800 Series
Cisco Jabber
7.1
Audio files
Cisco IP Phone 6800 Series
Cisco Jabber
7.4
Document collaboration
Cisco IP Phone 6800 Series
Cisco Jabber
7.0
Access control
Cisco IP Phone 6800 Series
Cisco Jabber
7.6
Advanced security features
Cisco IP Phone 6800 Series
Cisco Jabber
7.5
Integrates with Google Drive
Cisco IP Phone 6800 Series
Cisco Jabber
5.1
Device sync
Cisco IP Phone 6800 Series
Cisco Jabber
6.7

Pros

Cisco IP Phone 6800 Series

  • Audio quality is solid
  • It is portable and has good distance capability
  • It's compact and easy to carry
  • Battery life is decent
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Cons

Cisco IP Phone 6800 Series

  • Ability to change ringer based on internal or external call
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Likelihood to Renew

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Support Rating

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 6800 Series

It's less expensive, more compact but not as robust and well-adopted/supported since Spectralink kind of owns the industry. Cisco needs to make more of these lines of DECT phones in order to compete.
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 6800 Series

  • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
  • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
  • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco IP Phone 6800 Series

Cisco Jabber

Pricing Details

Cisco IP Phone 6800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco IP Phone 6800 Series Editions & Modules

Additional Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco IP Phone 6800 Series
7.3
Cisco Jabber
8.5

Likelihood to Renew

Cisco IP Phone 6800 Series
Cisco Jabber
10.0

Usability

Cisco IP Phone 6800 Series
Cisco Jabber
9.0

Support Rating

Cisco IP Phone 6800 Series
Cisco Jabber
8.6

Add comparison