What users are saying about
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Top Rated
32 Ratings
3 Ratings

Cisco IP Phone 6800 Series

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Top Rated
32 Ratings
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Score 8.1 out of 100
3 Ratings
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Score 9 out of 100

Feature Set Ratings

    Contact Center Software

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.7

    CrazyCall

    87%
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Validate callers

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Workforce Optimization (WFO)

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.7

    CrazyCall

    87%
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Recording

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Live reporting

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Attribute Ratings

    • CrazyCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco IP Phone 6800 Series

    82%
    14 Ratings
    9.0

    CrazyCall

    90%
    3 Ratings

    Likelihood to Recommend

    Cisco IP Phone 6800 Series

    As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.
    Mohammed Ashfaq Hussain | TrustRadius Reviewer

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Guzman Ruiz | TrustRadius Reviewer

    Pros

    Cisco IP Phone 6800 Series

    • Audio quality is solid
    • It is portable and has good distance capability
    • It's compact and easy to carry
    • Battery life is decent
    Anonymous | TrustRadius Reviewer

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    America Castañeda | TrustRadius Reviewer

    Cons

    Cisco IP Phone 6800 Series

    • Backlit buttons would help for poorly lit areas
    • Handset that is resilient to continuous sanitizing and cleaning
    • More rounded, smoother design of the instrument instead of the harsh square shape
    Jesse Bridgelal | TrustRadius Reviewer

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Adam Montgomery | TrustRadius Reviewer

    Pricing Details

    Cisco IP Phone 6800 Series

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Cisco IP Phone 6800 Series Editions & Modules

    Additional Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Alternatives Considered

    Cisco IP Phone 6800 Series

    With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.
    Jorge E. Cantillo C. | TrustRadius Reviewer

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Guzman Ruiz | TrustRadius Reviewer

    Return on Investment

    Cisco IP Phone 6800 Series

    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
    Anonymous | TrustRadius Reviewer

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Adam Montgomery | TrustRadius Reviewer

    Screenshots

    Cisco IP Phone 6800 Series

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