What users are saying about
13 Ratings
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Score 8 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

Cisco IP Phone 6800 Series

Great for group calls - the rollover feature is good. It makes it easy to have hotlines. The audio is clear and consistent. Easy to access voice messages and you can see you have voice messages without having to dial in through your number. The speed dial is easy to use - this comes in handy because we are often calling the same departments over and over - with a touch of a button we are able to connect right away; with out looking at a hand out for the digits.
Anonymous | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco IP Phone 6800 Series
CrazyCall
7.5
Agent dashboard
Cisco IP Phone 6800 Series
CrazyCall
6.0
Validate callers
Cisco IP Phone 6800 Series
CrazyCall
7.0
Outbound response
Cisco IP Phone 6800 Series
CrazyCall
8.0
Call forwarding
Cisco IP Phone 6800 Series
CrazyCall
8.0
Click-to-call (CTC)
Cisco IP Phone 6800 Series
CrazyCall
9.0
Warm transfer
Cisco IP Phone 6800 Series
CrazyCall
8.0
Predictive dialing
Cisco IP Phone 6800 Series
CrazyCall
7.0
Interactive voice response
Cisco IP Phone 6800 Series
CrazyCall
7.0
REST APIs
Cisco IP Phone 6800 Series
CrazyCall
7.0
Call scripts
Cisco IP Phone 6800 Series
CrazyCall
8.0
Call tracking
Cisco IP Phone 6800 Series
CrazyCall
9.0
Multichannel integration
Cisco IP Phone 6800 Series
CrazyCall
7.0
CRM software integration
Cisco IP Phone 6800 Series
CrazyCall
7.0

Workforce Optimization (WFO)

Cisco IP Phone 6800 Series
CrazyCall
5.4
Inbound call routing
Cisco IP Phone 6800 Series
CrazyCall
4.0
Omnichannel inbound routing
Cisco IP Phone 6800 Series
CrazyCall
4.0
Recording
Cisco IP Phone 6800 Series
CrazyCall
8.0
Quality management
Cisco IP Phone 6800 Series
CrazyCall
7.0
Call analytics
Cisco IP Phone 6800 Series
CrazyCall
5.0
Historical reporting
Cisco IP Phone 6800 Series
CrazyCall
5.0
Live reporting
Cisco IP Phone 6800 Series
CrazyCall
5.0
Customer surveys
Cisco IP Phone 6800 Series
CrazyCall
6.0
Customer interaction analytics
Cisco IP Phone 6800 Series
CrazyCall
5.0

Pros

Cisco IP Phone 6800 Series

  • Audio quality is solid
  • It is portable and has good distance capability
  • It's compact and easy to carry
  • Battery life is decent
Anonymous | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

Cisco IP Phone 6800 Series

  • Ability to change ringer based on internal or external call
Anonymous | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 6800 Series

It's less expensive, more compact but not as robust and well-adopted/supported since Spectralink kind of owns the industry. Cisco needs to make more of these lines of DECT phones in order to compete.
Anonymous | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 6800 Series

  • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
  • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
  • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
Anonymous | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Cisco IP Phone 6800 Series

Pricing Details

Cisco IP Phone 6800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco IP Phone 6800 Series Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Likelihood to Recommend

Cisco IP Phone 6800 Series
7.3
CrazyCall
8.0

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