What users are saying about
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Top Rated
32 Ratings
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Top Rated
254 Ratings

Cisco IP Phone 6800 Series

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Top Rated
32 Ratings
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Score 8.1 out of 100

Dialpad Talk

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Top Rated
254 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • Dialpad Talk is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

Cisco IP Phone 6800 Series

82%
14 Ratings
8.9

Dialpad Talk

89%
150 Ratings

Likelihood to Renew

Cisco IP Phone 6800 Series

N/A
0 Ratings
9.1

Dialpad Talk

91%
1 Rating

Usability

Cisco IP Phone 6800 Series

N/A
0 Ratings
8.7

Dialpad Talk

87%
18 Ratings

Support Rating

Cisco IP Phone 6800 Series

N/A
0 Ratings
6.6

Dialpad Talk

66%
71 Ratings

Likelihood to Recommend

Cisco IP Phone 6800 Series

As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.
Mohammed Ashfaq Hussain | TrustRadius Reviewer

Dialpad Talk

Small to mid-size professional services businesses, such as ourselves, are well suited particularly if you are going away from desk phones in favor of soft phones through an application. The AI/Voice Intelligence features were very good in testing, although our compliance department does not allow us to use them for customer phone calls.
Ryan Helder | TrustRadius Reviewer

Pros

Cisco IP Phone 6800 Series

  • Audio quality is solid
  • It is portable and has good distance capability
  • It's compact and easy to carry
  • Battery life is decent
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Manages the calls that need to be returned.
  • Sends a recording of the voicemail to the correct email so an agent can review it and call back.
  • Allows you to transfer to a certain agent if necessary. This is helpful because sometimes certain agents deal with certain callers because they know the caller’s history and needs better.
Anonymous | TrustRadius Reviewer

Cons

Cisco IP Phone 6800 Series

  • Backlit buttons would help for poorly lit areas
  • Handset that is resilient to continuous sanitizing and cleaning
  • More rounded, smoother design of the instrument instead of the harsh square shape
Jesse Bridgelal | TrustRadius Reviewer

Dialpad Talk

  • I would like to see more configuration options with desk phones. Right now, I can add a phone by entering in the device-specific provisioning server and then thats it. I then have the option to remove it. I want more!
  • As an admin, Id like to be able to login to each of my users' accounts and make sure settings are correct vs having to walk over to their computers or asking them for their login info.
  • Some sort of application self checker. What I mean by this is I have some users using the desktop app, some not using it and some using a combination of both. Since there are multiple options for a user to accomplish the goal of taking calls, it would make sense to me to have the app actively check for all simultaneous instances of Dialpad [Talk] running and make the suggestion to use one or the other or even link you to the place you should be. This may be a unique situation to us as we are using Dialpad [Talk] as an integrated service in our dispatching software.
Matt Halleck | TrustRadius Reviewer

Pricing Details

Cisco IP Phone 6800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco IP Phone 6800 Series Editions & Modules

Additional Pricing Details

Dialpad Talk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Dialpad Talk Editions & Modules

Edition
Standard$20.001
Pro$30.001
EnterpriseContact sales team
  1. per user/per month
  2. none
Additional Pricing Details

Likelihood to Renew

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 9.1
Based on 1 answer
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
Anonymous | TrustRadius Reviewer

Usability

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 8.7
Based on 18 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Gregg Skala | TrustRadius Reviewer

Support Rating

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Dialpad Talk

Dialpad Talk 6.6
Based on 71 answers
  1. Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
  2. The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
  3. We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 6800 Series

With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.
Jorge E. Cantillo C. | TrustRadius Reviewer

Dialpad Talk

I personally find Dialpad Talk to be extremely easy to use. At one point we has a large group of agents who weren't tech saavy whatsoever. This had concerned us but after seeing how fast they learned how to use it, mainly because of how user friendly Dialpad Talk is, those concerns went away.
Gina Yfarraguerri | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 6800 Series

  • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
  • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
  • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
Anonymous | TrustRadius Reviewer

Dialpad Talk

  • Positive- better work/life balance therefore better retention rates and employee happiness
  • Positive- smoother correspondence on administrative items by using the chat functions and the ability to use the laptop to make calls while doing other work
  • Negative- confusion with number sand some functions that cause time to figure out and therefore disrupt workflow
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Screenshots

Cisco IP Phone 6800 Series

Dialpad Talk

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