Likelihood to Recommend We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.
Read full review I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
Read full review Pros Vibrant display Retains mute functionality between headset and speakerphone Consistent and incredibly clear audio Energy saving mode, during nighttime hours Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted! Variety of customizable ringtones Supports up to 10 lines, if needed Built-in camera provides quick and easy access to join any meeting or call in 720p HD Read full review One pane of glass to manage multiple sites Zero upfront cost of ownership Flexibility in configuration Read full review Cons So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets. Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions. Read full review I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well. Read full review Likelihood to Renew i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
Read full review Usability Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
Read full review Support Rating A support case manager from Cisco responds quickly to all of the tickets that are logged on its portal. Problems are resolved in a matter of few hours. Additionally, they also offer a guided AI based troubleshooter that is capable of solving the majority of typical issues with much ease.
Read full review Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Read full review Implementation Rating Reduced equipment and infrastructure cost increased productivityEasier network management
Read full review Alternatives Considered The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
Read full review We switched from 8x8 due to voice quality issues.
Read full review Return on Investment I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running. Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number. The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check. Read full review We have reduce operational expenses by an average of 30 percent by switching to EIP. Higher level of employee engagement with customers (given phone features). Only negativity would be if you have a single point of failure for internet service it proves to be a challenge. Read full review ScreenShots