What users are saying about

Cisco IP Phone 6800 Series vs Fuze

Cisco IP Phone 6800 Series
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Top Rated
32 Ratings
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Fuze
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Top Rated
196 Ratings

Cisco IP Phone 6800 Series

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Top Rated
32 Ratings
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Score 8.1 out of 100

Based on 32 reviews and ratings

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Fuze

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Top Rated
196 Ratings
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Score 7.6 out of 100

Based on 196 reviews and ratings

Feature Set Ratings

    Cloud PBX

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    7.4

    Fuze

    74%
    Fuze ranks higher in 5/5 features
    Fuze ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.2
    72%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.1
    71%
    72 Ratings

    User templates

    N/A
    0 Ratings
    6.9
    69%
    59 Ratings

    Call reports

    N/A
    0 Ratings
    7.5
    75%
    91 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.0
    80%
    106 Ratings

    Call Management

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    7.5

    Fuze

    75%
    Fuze ranks higher in 4/4 features
    Fuze ranks higher in 4/4 features

    Answering rules

    N/A
    0 Ratings
    7.4
    74%
    98 Ratings

    Call recording

    N/A
    0 Ratings
    7.1
    71%
    88 Ratings

    Call park

    N/A
    0 Ratings
    7.7
    77%
    72 Ratings

    Message alerts

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    VoIP system collaboration

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.2

    Fuze

    82%
    Fuze ranks higher in 2/2 features
    Fuze ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    7.8
    78%
    76 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Mobile apps

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features
    Fuze ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.2
    82%
    93 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    Attribute Ratings

    • Cisco IP Phone 6800 Series is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco IP Phone 6800 Series

    82%
    14 Ratings
    7.5

    Fuze

    75%
    115 Ratings

    Likelihood to Renew

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    7.1

    Fuze

    71%
    20 Ratings

    Usability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    7.4

    Fuze

    74%
    12 Ratings

    Availability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    8.7

    Fuze

    87%
    4 Ratings

    Performance

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    4 Ratings

    Support Rating

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    7.0

    Fuze

    70%
    161 Ratings

    In-Person Training

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    2 Ratings

    Online Training

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    9.0

    Fuze

    90%
    2 Ratings

    Implementation Rating

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    7.9

    Fuze

    79%
    186 Ratings

    Product Scalability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    7.5

    Fuze

    75%
    3 Ratings

    Likelihood to Recommend

    Cisco IP Phone 6800 Series

    As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.

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    Mohammed Ashfaq Hussain | TrustRadius Reviewer
    Mohammed Ashfaq Hussain
    View all 14 answers on this topic

    Fuze

    Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.

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    Howard Feist | TrustRadius Reviewer
    Howard Feist
    View all 115 answers on this topic

    Pros

    Cisco IP Phone 6800 Series

    • Audio quality is solid
    • It is portable and has good distance capability
    • It's compact and easy to carry
    • Battery life is decent

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 14 answers on this topic

    Fuze

    • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
    • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
    • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.

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    Wendy Wilcox | TrustRadius Reviewer
    Wendy Wilcox
    View all 115 answers on this topic

    Cons

    Cisco IP Phone 6800 Series

    • Backlit buttons would help for poorly lit areas
    • Handset that is resilient to continuous sanitizing and cleaning
    • More rounded, smoother design of the instrument instead of the harsh square shape

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    Jesse Bridgelal | TrustRadius Reviewer
    Jesse Bridgelal
    View all 14 answers on this topic

    Fuze

    • Desktop application stability and compatibility with certain hardware.
    • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
    • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 115 answers on this topic

    Pricing Details

    Cisco IP Phone 6800 Series

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Cisco IP Phone 6800 Series Editions & Modules

    —
    Additional Pricing Details
    —

    Fuze

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    $15 per month

    Fuze Editions & Modules

    Edition
    US Outbound$0.021
    Fuze Meetings$152
    1. Per Minute
    2. Per User/Per Month
    Additional Pricing Details
    https://www.fuze.com/fuze-plans

    Likelihood to Renew

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.1
    Based on 20 answers
    Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 20 answers on this topic

    Usability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.4
    Based on 12 answers
    Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 12 answers on this topic

    Reliability and Availability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 8.7
    Based on 4 answers
    We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Performance

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 8.0
    Based on 4 answers
    Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 4 answers on this topic

    Support Rating

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.0
    Based on 161 answers
    Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.

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    John Dennis | TrustRadius Reviewer
    John Dennis
    View all 161 answers on this topic

    In-Person Training

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 8.0
    Based on 2 answers
    At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 2 answers on this topic

    Online Training

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 9.0
    Based on 2 answers
    Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 2 answers on this topic

    Implementation Rating

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.9
    Based on 186 answers
    Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.

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    Danielle Bulla | TrustRadius Reviewer
    Danielle Bulla
    View all 186 answers on this topic

    Alternatives Considered

    Cisco IP Phone 6800 Series

    With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.

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    Jorge E. Cantillo C. | TrustRadius Reviewer
    Jorge E. Cantillo C.
    View all 14 answers on this topic

    Fuze

    Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.

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    Justin Lacroix | TrustRadius Reviewer
    Justin Lacroix
    View all 115 answers on this topic

    Scalability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.5
    Based on 3 answers
    Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.

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    D. SKye Hodges | TrustRadius Reviewer
    D. SKye Hodges
    View all 3 answers on this topic

    Return on Investment

    Cisco IP Phone 6800 Series

    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 14 answers on this topic

    Fuze

    • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
    • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.

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    Mikey Romero | TrustRadius Reviewer
    Mikey Romero
    View all 115 answers on this topic

    Screenshots

    Cisco IP Phone 6800 Series

    Fuze

    —

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