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Top Rated
32 Ratings
Top Rated
500 Ratings

Cisco IP Phone 6800 Series

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Top Rated
32 Ratings
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Score 8.1 out of 100
Top Rated
500 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Cloud PBX

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.0

    Google Hangouts (Classic)

    80%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.4
    74%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.9
    79%
    28 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    23 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    37 Ratings

    Directory of employee names

    N/A
    0 Ratings
    7.9
    79%
    47 Ratings

    Call Management

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    7.2

    Google Hangouts (Classic)

    72%
    Google Hangouts (Classic) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.3
    73%
    35 Ratings

    Call recording

    N/A
    0 Ratings
    7.2
    72%
    38 Ratings

    Call park

    N/A
    0 Ratings
    5.9
    59%
    20 Ratings

    Call screening

    N/A
    0 Ratings
    7.3
    73%
    39 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    VoIP system collaboration

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.6

    Google Hangouts (Classic)

    86%
    Google Hangouts (Classic) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.5
    85%
    80 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.3
    83%
    49 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.0
    90%
    53 Ratings

    Mobile apps

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    9.0

    Google Hangouts (Classic)

    90%
    Google Hangouts (Classic) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.8
    88%
    74 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    72 Ratings

    Attribute Ratings

    • Cisco IP Phone 6800 Series is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco IP Phone 6800 Series

    82%
    14 Ratings
    7.7

    Google Hangouts (Classic)

    77%
    92 Ratings

    Likelihood to Renew

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    10.0

    Google Hangouts (Classic)

    100%
    1 Rating

    Usability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    8.4

    Google Hangouts (Classic)

    84%
    9 Ratings

    Support Rating

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    8.3

    Google Hangouts (Classic)

    83%
    73 Ratings

    Likelihood to Recommend

    Cisco IP Phone 6800 Series

    As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.
    Mohammed Ashfaq Hussain | TrustRadius Reviewer

    Google Hangouts (Classic)

    Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco IP Phone 6800 Series

    • Audio quality is solid
    • It is portable and has good distance capability
    • It's compact and easy to carry
    • Battery life is decent
    Anonymous | TrustRadius Reviewer

    Google Hangouts (Classic)

    • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
    • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
    • Google Hangouts (Classic) is much easier to use than its competitors.
    • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco IP Phone 6800 Series

    • Backlit buttons would help for poorly lit areas
    • Handset that is resilient to continuous sanitizing and cleaning
    • More rounded, smoother design of the instrument instead of the harsh square shape
    Jesse Bridgelal | TrustRadius Reviewer

    Google Hangouts (Classic)

    • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
    • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
    • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
    Mark DiNallo | TrustRadius Reviewer

    Pricing Details

    Cisco IP Phone 6800 Series

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Google Hangouts (Classic)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.4
    Based on 9 answers
    The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Google Hangouts (Classic)

    Google Hangouts (Classic) 8.3
    Based on 73 answers
    Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
    Richard Crane | TrustRadius Reviewer

    Alternatives Considered

    Cisco IP Phone 6800 Series

    With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.
    Jorge E. Cantillo C. | TrustRadius Reviewer

    Google Hangouts (Classic)

    Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
    Chris Carpenter | TrustRadius Reviewer

    Return on Investment

    Cisco IP Phone 6800 Series

    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
    Anonymous | TrustRadius Reviewer

    Google Hangouts (Classic)

    • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Cisco IP Phone 6800 Series

    Google Hangouts (Classic)

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