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Top Rated
453 Ratings
13 Ratings
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Score 8 out of 100

Google Hangouts (Classic)

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Top Rated
453 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Cisco IP Phone 6800 Series

Great for group calls - the rollover feature is good. It makes it easy to have hotlines. The audio is clear and consistent. Easy to access voice messages and you can see you have voice messages without having to dial in through your number. The speed dial is easy to use - this comes in handy because we are often calling the same departments over and over - with a touch of a button we are able to connect right away; with out looking at a hand out for the digits.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

As previously mentioned, Google Hangouts (Classic) is best suited for ad-hoc, informal communications with external collaborators that would benefit from face-to-face interactions, but don’t require a record of the conversation and don’t necessarily require a high degree of corporate security. For communications of consequence, our corporate toolset is more appropriate, but Google Hangouts (Classic) serves a similar function to FaceTime or Zoom.
Chris Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco IP Phone 6800 Series
Google Hangouts (Classic)
7.3
Hosted PBX
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
7.9
User templates
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
7.0
Call reports
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
7.2
Directory of employee names
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
7.6

Call Management

Cisco IP Phone 6800 Series
Google Hangouts (Classic)
6.9
Answering rules
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
7.1
Call recording
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
6.8
Call park
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
6.0
Call screening
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
7.1
Message alerts
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
7.7

VoIP system collaboration

Cisco IP Phone 6800 Series
Google Hangouts (Classic)
8.3
Video conferencing
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
8.1
Audio conferencing
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
8.2
Video screen sharing
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
8.2
Instant messaging
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
8.8

Mobile apps

Cisco IP Phone 6800 Series
Google Hangouts (Classic)
8.8
Mobile app for iOS
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
8.7
Mobile app for Android
Cisco IP Phone 6800 Series
Google Hangouts (Classic)
8.9

Pros

Cisco IP Phone 6800 Series

  • Audio quality is solid
  • It is portable and has good distance capability
  • It's compact and easy to carry
  • Battery life is decent
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Anonymous | TrustRadius Reviewer

Cons

Cisco IP Phone 6800 Series

  • Ability to change ringer based on internal or external call
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Mark DiNallo | TrustRadius Reviewer

Usability

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Richard Crane | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 6800 Series

It's less expensive, more compact but not as robust and well-adopted/supported since Spectralink kind of owns the industry. Cisco needs to make more of these lines of DECT phones in order to compete.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.As a basic instant messaging communication tool it does what it promises but if the plan is to obtain a robust solution with diverse features of communication, and plenty of customization and integration options then it is not the way to go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 6800 Series

  • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
  • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
  • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco IP Phone 6800 Series

Google Hangouts (Classic)

Pricing Details

Cisco IP Phone 6800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco IP Phone 6800 Series
7.3
Google Hangouts (Classic)
8.2

Likelihood to Renew

Cisco IP Phone 6800 Series
Google Hangouts (Classic)
10.0

Usability

Cisco IP Phone 6800 Series
Google Hangouts (Classic)
8.3

Support Rating

Cisco IP Phone 6800 Series
Google Hangouts (Classic)
7.9

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