Likelihood to Recommend We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.
Read full review Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that
Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as
Google Chat requires the user to also have
Google Meet installed to make video calls and there is no voice only calling option.
Read full review Pros Vibrant display Retains mute functionality between headset and speakerphone Consistent and incredibly clear audio Energy saving mode, during nighttime hours Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted! Variety of customizable ringtones Supports up to 10 lines, if needed Built-in camera provides quick and easy access to join any meeting or call in 720p HD Read full review Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process. Google Hangouts (Classic) is user-friendly and [has] features to share screens easily. Google Hangouts (Classic) is much easier to use than its competitors. Google Hangouts (Classic) have [a] good connection time and there are few glitches. Read full review Cons So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets. Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions. Read full review I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget. Read full review Likelihood to Renew i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
Read full review Usability Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
Read full review The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
Read full review Support Rating A support case manager from Cisco responds quickly to all of the tickets that are logged on its portal. Problems are resolved in a matter of few hours. Additionally, they also offer a guided AI based troubleshooter that is capable of solving the majority of typical issues with much ease.
Read full review Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Read full review Implementation Rating Reduced equipment and infrastructure cost increased productivityEasier network management
Read full review Alternatives Considered The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
Read full review Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Chris Carpenter Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler
Read full review Return on Investment I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running. Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number. The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check. Read full review I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days. Read full review ScreenShots