Cisco IP Phone 6800 Series
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Top Rated
32 Ratings
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HCL Sametime (formerly from IBM)
21 Ratings

Cisco IP Phone 6800 Series

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Top Rated
32 Ratings
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Score 8.1 out of 100

Based on 32 reviews and ratings

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HCL Sametime (formerly from IBM)

21 Ratings
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Score 6.3 out of 100

Based on 21 reviews and ratings

Feature Set Ratings

    Cloud PBX

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.4

    HCL Sametime (formerly from IBM)

    84%
    HCL Sametime (formerly from IBM) ranks higher in 5/5 features
    HCL Sametime (formerly from IBM) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Call Management

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime (formerly from IBM)

    80%
    HCL Sametime (formerly from IBM) ranks higher in 5/5 features
    HCL Sametime (formerly from IBM) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call park

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call screening

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    VoIP system collaboration

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime (formerly from IBM)

    80%
    HCL Sametime (formerly from IBM) ranks higher in 4/4 features
    HCL Sametime (formerly from IBM) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile apps

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    7.9

    HCL Sametime (formerly from IBM)

    79%
    HCL Sametime (formerly from IBM) ranks higher in 2/2 features
    HCL Sametime (formerly from IBM) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Attribute Ratings

    • Cisco IP Phone 6800 Series is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco IP Phone 6800 Series

    82%
    14 Ratings
    7.1

    HCL Sametime (formerly from IBM)

    71%
    10 Ratings

    Likelihood to Renew

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    10.0

    HCL Sametime (formerly from IBM)

    100%
    1 Rating

    Usability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    8.6

    HCL Sametime (formerly from IBM)

    86%
    2 Ratings

    Availability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    10.0

    HCL Sametime (formerly from IBM)

    100%
    2 Ratings

    Performance

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    9.0

    HCL Sametime (formerly from IBM)

    90%
    2 Ratings

    Support Rating

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    8.3

    HCL Sametime (formerly from IBM)

    83%
    8 Ratings

    Product Scalability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    10.0

    HCL Sametime (formerly from IBM)

    100%
    1 Rating

    Likelihood to Recommend

    Cisco IP Phone 6800 Series

    As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.

    Read full review

    Mohammed Ashfaq Hussain | TrustRadius Reviewer
    Mohammed Ashfaq Hussain
    View all 14 answers on this topic

    HCL Sametime (formerly from IBM)

    Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 10 answers on this topic

    Pros

    Cisco IP Phone 6800 Series

    • Audio quality is solid
    • It is portable and has good distance capability
    • It's compact and easy to carry
    • Battery life is decent

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 14 answers on this topic

    HCL Sametime (formerly from IBM)

    • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
    • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
    • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
    • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 10 answers on this topic

    Cons

    Cisco IP Phone 6800 Series

    • Backlit buttons would help for poorly lit areas
    • Handset that is resilient to continuous sanitizing and cleaning
    • More rounded, smoother design of the instrument instead of the harsh square shape

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    Jesse Bridgelal | TrustRadius Reviewer
    Jesse Bridgelal
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    HCL Sametime (formerly from IBM)

    • Not convenient for a large group meeting.
    • Very basic tool for internal communication only not available for third party communication
    • Very basic and limited mobile app features.
    • High speed connection is needed to connect to Sametime

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    Mogana Tashiani | TrustRadius Reviewer
    Mogana Tashiani
    View all 10 answers on this topic

    Pricing Details

    Cisco IP Phone 6800 Series

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    HCL Sametime (formerly from IBM)

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Likelihood to Renew

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 10.0
    Based on 1 answer
    Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Usability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 8.6
    Based on 2 answers
    Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Reliability and Availability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 10.0
    Based on 2 answers
    Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Performance

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 9.0
    Based on 2 answers
    Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Support Rating

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 8.3
    Based on 8 answers
    I have not needed to use the Sametime support team. Our local support team was able to configure it for me.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 8 answers on this topic

    Alternatives Considered

    Cisco IP Phone 6800 Series

    With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.

    Read full review

    Jorge E. Cantillo C. | TrustRadius Reviewer
    Jorge E. Cantillo C.
    View all 14 answers on this topic

    HCL Sametime (formerly from IBM)

    We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 10 answers on this topic

    Scalability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 10.0
    Based on 1 answer
    Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 1 answers on this topic

    Return on Investment

    Cisco IP Phone 6800 Series

    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 14 answers on this topic

    HCL Sametime (formerly from IBM)

    • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
    • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
    • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 10 answers on this topic

    Screenshots

    Cisco IP Phone 6800 Series

    HCL Sametime (formerly from IBM)

    —

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