Likelihood to Recommend We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.
Read full review Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
Read full review Pros Vibrant display Retains mute functionality between headset and speakerphone Consistent and incredibly clear audio Energy saving mode, during nighttime hours Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted! Variety of customizable ringtones Supports up to 10 lines, if needed Built-in camera provides quick and easy access to join any meeting or call in 720p HD Read full review Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile. The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone. The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call. Read full review Cons So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets. Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions. Read full review "Power Dialer" doesn't work all the time. Only records; doesn't give any type of analysis. Getting your account set up correctly can be confusing. Read full review Likelihood to Renew i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
Read full review Usability Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
Read full review Support Rating A support case manager from Cisco responds quickly to all of the tickets that are logged on its portal. Problems are resolved in a matter of few hours. Additionally, they also offer a guided AI based troubleshooter that is capable of solving the majority of typical issues with much ease.
Read full review Implementation Rating Reduced equipment and infrastructure cost increased productivityEasier network management
Read full review Alternatives Considered The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
Read full review Kixie integrated much better with our CRM (Zoho) than
CrazyCall . In addition, Kixie had increased reporting features that
CrazyCall did not offer--
CrazyCall 's reporting was limited and not detailed enough for our purposes. Lastly, at the time,
CrazyCall did not have the inbound call services that Kixie offered. In fact,
CrazyCall did not have any inbound services when we were using the software.
Read full review Return on Investment I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running. Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number. The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check. Read full review Negative- the "Power Dialer" doesn't load Negative- missed calls because not loading correctly Positive- can call anyone with a click of a button Read full review ScreenShots