13 Ratings
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Score 8 out of 100
19 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Cisco IP Phone 6800 Series

Great for group calls - the rollover feature is good. It makes it easy to have hotlines. The audio is clear and consistent. Easy to access voice messages and you can see you have voice messages without having to dial in through your number. The speed dial is easy to use - this comes in handy because we are often calling the same departments over and over - with a touch of a button we are able to connect right away; with out looking at a hand out for the digits.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco IP Phone 6800 Series
Mitel Applications Suite
8.3
Hosted PBX
Cisco IP Phone 6800 Series
Mitel Applications Suite
8.2
Multi-level Interactive Voice Response (IVR)
Cisco IP Phone 6800 Series
Mitel Applications Suite
8.5
User templates
Cisco IP Phone 6800 Series
Mitel Applications Suite
8.0
Call reports
Cisco IP Phone 6800 Series
Mitel Applications Suite
7.3
Directory of employee names
Cisco IP Phone 6800 Series
Mitel Applications Suite
9.3

Call Management

Cisco IP Phone 6800 Series
Mitel Applications Suite
9.2
Answering rules
Cisco IP Phone 6800 Series
Mitel Applications Suite
9.5
Call recording
Cisco IP Phone 6800 Series
Mitel Applications Suite
9.3
Call park
Cisco IP Phone 6800 Series
Mitel Applications Suite
8.9
Call screening
Cisco IP Phone 6800 Series
Mitel Applications Suite
9.2
Message alerts
Cisco IP Phone 6800 Series
Mitel Applications Suite
9.0

VoIP system collaboration

Cisco IP Phone 6800 Series
Mitel Applications Suite
9.2
Video conferencing
Cisco IP Phone 6800 Series
Mitel Applications Suite
8.9
Audio conferencing
Cisco IP Phone 6800 Series
Mitel Applications Suite
8.5
Video screen sharing
Cisco IP Phone 6800 Series
Mitel Applications Suite
9.4
Instant messaging
Cisco IP Phone 6800 Series
Mitel Applications Suite
10.0

Mobile apps

Cisco IP Phone 6800 Series
Mitel Applications Suite
8.9
Mobile app for iOS
Cisco IP Phone 6800 Series
Mitel Applications Suite
9.3
Mobile app for Android
Cisco IP Phone 6800 Series
Mitel Applications Suite
8.6

Pros

Cisco IP Phone 6800 Series

  • Audio quality is solid
  • It is portable and has good distance capability
  • It's compact and easy to carry
  • Battery life is decent
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Anonymous | TrustRadius Reviewer

Cons

Cisco IP Phone 6800 Series

  • Ability to change ringer based on internal or external call
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Mitel Applications Suite

Mitel Applications Suite 8.8
Based on 4 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 6800 Series

It's less expensive, more compact but not as robust and well-adopted/supported since Spectralink kind of owns the industry. Cisco needs to make more of these lines of DECT phones in order to compete.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 6800 Series

  • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
  • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
  • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco IP Phone 6800 Series

Mitel Applications Suite

Pricing Details

Cisco IP Phone 6800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel Applications Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco IP Phone 6800 Series
7.3
Mitel Applications Suite
8.7

Support Rating

Cisco IP Phone 6800 Series
Mitel Applications Suite
8.8

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