Cisco IP Phone 6800 Series vs Onebox

• Audio quality is solid
• It is portable and has good distance capability
• It's compact and easy to carry
• Battery life is decent

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• Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
• Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
• Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.

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• Backlit buttons would help for poorly lit areas
• Handset that is resilient to continuous sanitizing and cleaning
• More rounded, smoother design of the instrument instead of the harsh square shape

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• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

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• I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
• Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
• The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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• It has given us a central communication point for a geographically diverse workforce.
• It gave us the ability to start an inbound help desk call center without purchasing a separate product.
• We use the conference bridges for better collaboration across our organization.

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