Cisco IP Phone 6800 Series vs Polycom Trio

Likelihood to Recommend

As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.

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Mohammed Ashfaq Hussain

IT Support Specialist

Arenco Real EstateReal Estate, 501-1000 employees

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It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.

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Verified User

Contributor in Manufacturing

Automotive Company, 10,001+ employees

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Pros

Audio quality is solid
It is portable and has good distance capability
It's compact and easy to carry
Battery life is decent

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Verified User

C-Level Executive in Professional Services

Information Technology & Services Company, 11-50 employees

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The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.

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Alfred Brock

Director

The Wayne FocusEducation Management, 1-10 employees

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Cons

Backlit buttons would help for poorly lit areas
Handset that is resilient to continuous sanitizing and cleaning
More rounded, smoother design of the instrument instead of the harsh square shape

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Jesse Bridgelal

Network Architect

MOHGovernment Administration, 501-1000 employees

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Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
Support (vendor support is okay, but not great).

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Verified User

Engineer in Information Technology

Telecommunications Company, 501-1000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Usability

No score

No answers yet

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Polycom Trio 9.0

Based on 1 answer

A well known product that most users are familiar with and simple enough for new users to learn and understand.

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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Support Rating

No score

No answers yet

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Polycom Trio 8.0

Based on 1 answer

Support is good but the price for the maintenance is pretty expensive

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Verified User

Engineer in Information Technology

Accounting Company, 1001-5000 employees

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Alternatives Considered

With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.

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Jorge E. Cantillo C.

Network Consulting Engineer

IndependentTelecommunications, 11-50 employees

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Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Return on Investment

I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.

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Verified User

Professional in Information Technology

Civil Engineering Company, 1001-5000 employees

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Cisco IP Phone 6800 Series vs Polycom Trio