Cisco IP Phone 6800 Series vs Polycom Trio

Likelihood to Recommend

Great for group calls - the rollover feature is good. It makes it easy to have hotlines. The audio is clear and consistent. Easy to access voice messages and you can see you have voice messages without having to dial in through your number. The speed dial is easy to use - this comes in handy because we are often calling the same departments over and over - with a touch of a button we are able to connect right away; with out looking at a hand out for the digits.

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.

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Verified User

Contributor in Manufacturing

Automotive Company, 10,001+ employees

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Pros

Audio quality is solid
It is portable and has good distance capability
It's compact and easy to carry
Battery life is decent

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Verified User

C-Level Executive in Professional Services

Information Technology & Services Company, 11-50 employees

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The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.

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Alfred Brock

Director

The Wayne FocusEducation Management, 1-10 employees

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Cons

Ability to change ringer based on internal or external call

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
Support (vendor support is okay, but not great).

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Verified User

Engineer in Information Technology

Telecommunications Company, 501-1000 employees

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Alternatives Considered

It's less expensive, more compact but not as robust and well-adopted/supported since Spectralink kind of owns the industry. Cisco needs to make more of these lines of DECT phones in order to compete.

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Verified User

C-Level Executive in Professional Services

Information Technology & Services Company, 11-50 employees

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Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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Return on Investment

I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.

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Verified User

Professional in Information Technology

Civil Engineering Company, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco IP Phone 6800 Series vs Polycom Trio