Cisco IP Phone 6800 Series vs Skype for Business (formerly Lync), now part of Microsoft Teams

• Audio quality is solid
• It is portable and has good distance capability
• It's compact and easy to carry
• Battery life is decent

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• Quickly check a user's status and communicate with them.
• Video conferencing is breathtaking, and the voice quality is excellent.
• It's a very user-friendly site with straightforward responses.
• Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
• The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
• This tool is easy to use and integrates with Calendar to view team members' schedules.

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• Backlit buttons would help for poorly lit areas
• Handset that is resilient to continuous sanitizing and cleaning
• More rounded, smoother design of the instrument instead of the harsh square shape

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• Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
• Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
• It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
• Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.

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• I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
• Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
• The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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• Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
• Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.

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