Cisco IP Phones vs. Vertical Wave IP

We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

Incentivized

• Vibrant display
• Retains mute functionality between headset and speakerphone
• Consistent and incredibly clear audio
• Energy saving mode, during nighttime hours
• Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted!
• Variety of customizable ringtones
• Supports up to 10 lines, if needed
• Built-in camera provides quick and easy access to join any meeting or call in 720p HD

Incentivized

• System uptime is tremendous, I almost forget it exists on my server rack.
• Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
• Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

Incentivized

• So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets.
• Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions.

• There are a few interfaces for working with the system and it can be daunting to learn
• They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

Incentivized

i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.

Incentivized

Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.

Cisco support for me has always been my biggest issue with Cisco. It is very difficult to open a ticket without having your support contact info updated on Cisco Portal, which in most cases, is dependent on resellers getting this done in a timely manner.

Incentivized

Reduced equipment and infrastructure cost increased productivityEasier network management

The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.

Incentivized

• I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
• Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
• The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

Incentivized

• Good call tracking and automated systems allows for less staff and accurate metrics

Incentivized