Cisco IP Phone 6800 Series vs Vonage Business Communications

Likelihood to Recommend

Great for group calls - the rollover feature is good. It makes it easy to have hotlines. The audio is clear and consistent. Easy to access voice messages and you can see you have voice messages without having to dial in through your number. The speed dial is easy to use - this comes in handy because we are often calling the same departments over and over - with a touch of a button we are able to connect right away; with out looking at a hand out for the digits.

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.

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Brian Duffy

Systems Analyst and Administrator

Cottage Door PressConsumer Goods, 11-50 employees

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Pros

Audio quality is solid
It is portable and has good distance capability
It's compact and easy to carry
Battery life is decent

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Verified User

C-Level Executive in Professional Services

Information Technology & Services Company, 11-50 employees

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Eliminates physical phone consoles that can be pricey and unnecessary for staff.
Has a companion app that allows you to use your personal cell phone to check messages or make calls.
The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.

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Nate Casimiro

Marketing Operations Manager

SimpleviewInternet, 201-500 employees

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Cons

Ability to change ringer based on internal or external call

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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They do not take billing support calls. Online chat only. That can be dicey.
Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.

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Philip Schmitz, CIC

Owner

Schmitz Insurance, LLCInsurance, 1-10 employees

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Usability

No score

No answers yet

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Vonage Business Communications 7.6

Based on 2 answers

I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use

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Parker Green

Legal Assistant

Ladas & Parry LLPLaw Practice, 11-50 employees

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Support Rating

No score

No answers yet

No answers on this topic

Vonage Business Communications 8.8

Based on 20 answers

We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.

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Andrea Vahoua

Recruitment Consultant

Elev8 Hire SolutionsStaffing & Recruiting, 11-50 employees

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Alternatives Considered

It's less expensive, more compact but not as robust and well-adopted/supported since Spectralink kind of owns the industry. Cisco needs to make more of these lines of DECT phones in order to compete.

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Verified User

C-Level Executive in Professional Services

Information Technology & Services Company, 11-50 employees

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We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.

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Elvin Thomas

GSO IT Coordinator

Relief InternationalNon-Profit Organization Management, 1001-5000 employees

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Return on Investment

I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.

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Verified User

Director in Other

Insurance Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco IP Phone 6800 Series vs Vonage Business Communications