Likelihood to Recommend We have found so many use cases for Cisco IP Phones and have not come across too many situations where they were not well suited, other than being mobile. We have moved to another Cisco Solution for Mobile communications. We have phones all over the place, in offices, in clinical areas, in lobby or public areas, and even in all of our conferencing and meeting spaces.
Read full review If you are already using Webex and Cisco room video systems, the Room Phone is a fantastic option to enable audio/meeting functionality in small conference rooms and huddle rooms at a very reasonable cost. Audio is fantastic and installation is simple. With split registration capability, this device can meet most, if not all, requirements for these rooms and could even be used for private offices and home offices, a definite value as work from home becomes more ubiquitous
Read full review Pros Vibrant display Retains mute functionality between headset and speakerphone Consistent and incredibly clear audio Energy saving mode, during nighttime hours Mute light is physically linked with the button and the feature, if that light is on, you KNOW you're muted! Variety of customizable ringtones Supports up to 10 lines, if needed Built-in camera provides quick and easy access to join any meeting or call in 720p HD Read full review Easy Webex join experience like the Webex app and room devices Large, color display with a familiar Webex look and feel Easy setup and management with Webex Control Hub cloud and Unified CM on-prem High end audio experience Proximity integration for meeting join and screen sharing Read full review Cons So while the 6800 range may not offer slick features, it still provides all the core functionality that businesses have come to expect from their VoIP handsets. Most of the handsets that make up the 6800 series do come with a greyscale display, which may be disappointing if employees are used to working with color VoIP solutions. Read full review Wires are bulky (lighter weight HDMI would be beneficial for a cleaner install) Far end video (possibly a future enhancement?) Read full review Likelihood to Renew i think it's profitable and a good return on investment as a person who make an architecture based on VOIP with IP phones i really enjoyed the process of configuration of the router , the switch and everything and then when i had to test the communication between two phones I've configured it was a joy. Also it's a good phone to receive and give calls to our clients.
Read full review Usability Easy to use Functions are self-explanatory Light Efficient I generally have no complaints about them as they get the job done. Just a few employments on maybe graphics or so otherwise they are really great 👍 no complaints... Maybe it is just because is just a user and doesn't implement them or something.
Read full review Very easy to use for both Webex and on-prem calling.
Read full review Support Rating Cisco TAC support is next to nothing when it comes to support. Cisco has a worldwide support center that is manned 24 hours a day. You are able to escalate the case if needed for outages or you can just open up informational ones for basic questions or support.
Read full review We have not had any issues with the device, but expect support to be as good as Cisco always has been for us.
Read full review Implementation Rating Reduced equipment and infrastructure cost increased productivityEasier network management
Read full review Alternatives Considered The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
Read full review I've use a lot of the Webex Room devices and the Room Phone is a great transition for the traditional conference phone to a modern UI and platform with Control Hub integration. Like all the other major OS platforms out there, the push to unify the user interface has some real advantages and I think that Cisco is accomplishing that goal here.
Read full review Return on Investment I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running. Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number. The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check. Read full review Expanded the options to enhance the value of small spaces Read full review ScreenShots Cisco Room Phone Screenshots