What users are saying about
13 Ratings
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Score 8 out of 100
28 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Cisco IP Phone 6800 Series

Great for group calls - the rollover feature is good. It makes it easy to have hotlines. The audio is clear and consistent. Easy to access voice messages and you can see you have voice messages without having to dial in through your number. The speed dial is easy to use - this comes in handy because we are often calling the same departments over and over - with a touch of a button we are able to connect right away; with out looking at a hand out for the digits.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco IP Phone 6800 Series
Zoom Phone
7.8
Hosted PBX
Cisco IP Phone 6800 Series
Zoom Phone
9.7
Multi-level Interactive Voice Response (IVR)
Cisco IP Phone 6800 Series
Zoom Phone
8.5
User templates
Cisco IP Phone 6800 Series
Zoom Phone
5.1
Call reports
Cisco IP Phone 6800 Series
Zoom Phone
8.4
Directory of employee names
Cisco IP Phone 6800 Series
Zoom Phone
7.3

Call Management

Cisco IP Phone 6800 Series
Zoom Phone
8.9
Answering rules
Cisco IP Phone 6800 Series
Zoom Phone
9.3
Call recording
Cisco IP Phone 6800 Series
Zoom Phone
9.2
Call park
Cisco IP Phone 6800 Series
Zoom Phone
8.9
Call screening
Cisco IP Phone 6800 Series
Zoom Phone
7.9
Message alerts
Cisco IP Phone 6800 Series
Zoom Phone
9.5

VoIP system collaboration

Cisco IP Phone 6800 Series
Zoom Phone
9.1
Video conferencing
Cisco IP Phone 6800 Series
Zoom Phone
9.4
Audio conferencing
Cisco IP Phone 6800 Series
Zoom Phone
9.4
Video screen sharing
Cisco IP Phone 6800 Series
Zoom Phone
9.0
Instant messaging
Cisco IP Phone 6800 Series
Zoom Phone
8.7

Mobile apps

Cisco IP Phone 6800 Series
Zoom Phone
9.1
Mobile app for iOS
Cisco IP Phone 6800 Series
Zoom Phone
8.9
Mobile app for Android
Cisco IP Phone 6800 Series
Zoom Phone
9.3

Pros

Cisco IP Phone 6800 Series

  • Audio quality is solid
  • It is portable and has good distance capability
  • It's compact and easy to carry
  • Battery life is decent
Anonymous | TrustRadius Reviewer

Zoom Phone

  • Ease of Use
  • Ease of Management
  • Reliability (except for that first week of COVID panic!)
  • Phone routing features and flexibility
  • IT Integrations and Automations
Jonathan Tanis | TrustRadius Reviewer

Cons

Cisco IP Phone 6800 Series

  • Ability to change ringer based on internal or external call
Anonymous | TrustRadius Reviewer

Zoom Phone

  • I've had some slowdown on calls.
  • Would like caller ID when someone is calling rather than just in my call history.
  • Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
Anonymous | TrustRadius Reviewer

Usability

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco IP Phone 6800 Series

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.1
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 6800 Series

It's less expensive, more compact but not as robust and well-adopted/supported since Spectralink kind of owns the industry. Cisco needs to make more of these lines of DECT phones in order to compete.
Anonymous | TrustRadius Reviewer

Zoom Phone

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 6800 Series

  • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
  • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
  • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
Anonymous | TrustRadius Reviewer

Zoom Phone

  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco IP Phone 6800 Series

Pricing Details

Cisco IP Phone 6800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco IP Phone 6800 Series
7.3
Zoom Phone
9.1

Usability

Cisco IP Phone 6800 Series
Zoom Phone
8.0

Support Rating

Cisco IP Phone 6800 Series
Zoom Phone
8.1

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