What users are saying about
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Top Rated
32 Ratings
57 Ratings

Cisco IP Phone 6800 Series

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Top Rated
32 Ratings
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Score 8.1 out of 100
57 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Cloud PBX

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.8

    Zoom Phone

    88%
    Zoom Phone ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.5
    95%
    6 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    9 Ratings

    Call Management

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    8.9

    Zoom Phone

    89%
    Zoom Phone ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    9 Ratings

    Call recording

    N/A
    0 Ratings
    9.6
    96%
    10 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    7 Ratings

    Call screening

    N/A
    0 Ratings
    8.9
    89%
    8 Ratings

    Message alerts

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    VoIP system collaboration

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    9.2

    Zoom Phone

    92%
    Zoom Phone ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.6
    96%
    11 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.8
    98%
    11 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.5
    95%
    11 Ratings

    Instant messaging

    N/A
    0 Ratings
    7.7
    77%
    8 Ratings

    Mobile apps

    Cisco IP Phone 6800 Series

    Feature Set Not Supported
    N/A
    9.2

    Zoom Phone

    92%
    Zoom Phone ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.3
    93%
    10 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Attribute Ratings

    • Zoom Phone is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Cisco IP Phone 6800 Series

    82%
    14 Ratings
    9.2

    Zoom Phone

    92%
    12 Ratings

    Usability

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    8.0

    Zoom Phone

    80%
    1 Rating

    Support Rating

    Cisco IP Phone 6800 Series

    N/A
    0 Ratings
    6.9

    Zoom Phone

    69%
    4 Ratings

    Likelihood to Recommend

    Cisco IP Phone 6800 Series

    As of now, we are using a Cisco IP phone and I think it is suited for [mid-size organizations] where they can manage IT dept and IT person this device is [one-time] setup but sometimes if anything happens it will very difficult to understand without IT background so [I] prefer for Mid size organization.
    Mohammed Ashfaq Hussain | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco IP Phone 6800 Series

    • Audio quality is solid
    • It is portable and has good distance capability
    • It's compact and easy to carry
    • Battery life is decent
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    • It is a cloud-based service, and The user interface is simple and straightforward
    • It is an application that is unified to make calls and video calls and allows you to make changes from one to the other without having to redial or hang up.
    • It has great international coverage, that is, it allows optimizing global and international contact.
    Adel Abdellatif | TrustRadius Reviewer

    Cons

    Cisco IP Phone 6800 Series

    • Backlit buttons would help for poorly lit areas
    • Handset that is resilient to continuous sanitizing and cleaning
    • More rounded, smoother design of the instrument instead of the harsh square shape
    Jesse Bridgelal | TrustRadius Reviewer

    Zoom Phone

    • Voicemail handling for queues and groups can't have their own shared voicemail box.
    • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
    • Does not yet support texting.
    • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
    • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
    • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
    • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
    • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
    Jonathan Tanis | TrustRadius Reviewer

    Pricing Details

    Cisco IP Phone 6800 Series

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zoom Phone

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Zoom Phone

    Zoom Phone 8.0
    Based on 1 answer
    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco IP Phone 6800 Series

    No score
    No answers yet
    No answers on this topic

    Zoom Phone

    Zoom Phone 6.9
    Based on 4 answers
    I haven't had any sort of issues with Zoom as of yet to have to call Support. That right there makes me think it's a good product. Simple and easy to use. Nothing confusing or glitchy that would make me have to get in touch with them. Straightforward so I'm not trying to figure out a specific workflow.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco IP Phone 6800 Series

    With the COVID-19 pandemic forcing many businesses to adopt remote working policies, VoIP handsets have become more important than ever for firms wishing to remain in contact with their employees and clients. Fortunately, the 6800 series has a number of specific futures that are aimed at boosting productivity, wherever employees are based. These include the ability to handle multiple calls, fixed-function buttons that provide one-touch access to important features, and localized language support for international users. This is an ideal solution for this kind of scenario.
    Jorge E. Cantillo C. | TrustRadius Reviewer

    Zoom Phone

    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco IP Phone 6800 Series

    • I set up the desk for new hires in our group - it is super easy to plug in this phone and have them up and running.
    • Having the ability to pre-program speed dial numbers ensures that new hires are able to reach help without having to search for a number.
    • The ability to program ring tones is great, so if we are in the shared space meeting and we hear a phone ring, we know who's phone is ringing - the meeting can go on without everyone leaving to check.
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Cisco IP Phone 6800 Series

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