Cisco Unified IP Phone 6900 Series vs OpenVoice

Likelihood to Recommend

Cisco Unified IP Phone 6900 is well suited for places where space is a major concern. With [a] simple and quite compact design, cisco unified IP Phone 6900 can fit in any place with easy wall mountings. Reinstalling the Cisco Unified IP Phone 6900 is also simple and easy as it doesn't require much effort.

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Verified User

Engineer in Engineering

Information Technology & Services Company, 10,001+ employees

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OpenVoice works really well for large 80+ conference calls. We've hosted over 30+ calls on the system and never once had any service outages. It is a stable platform that works reliably!

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Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

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Pros

They have four bottons for features configurable at phone button template.
They have a botton for call pick, transfer and conference (models like 3905 does not have).
Their speakers are great.
It is possible to work with dual extension when using a 6921 model for instance, very usefull function.

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Leonardo Lacerda

Senior Network Analyst

2S Inovações TecnológicasInformation Technology & Services, 51-200 employees

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Simple dial-in instructions.
Multiple number choices to call in with.
Recording!
Web portal to control the call.
Simple billing.

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Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

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Cons

Some models do not have [LCD] display.
Some Cisco advanced telephony service are not supported or difficult to start, since no physical buttons exist.
More color variants should be introduced.

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Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

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No built-in video options.

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Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Starting Price

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Cisco Unified IP Phone 6900 Series Editions & Modules

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Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$0.08 Per Minute Per Caller

OpenVoice Editions & Modules

Edition

Basic Plan	$0.08¹

Per Minute Per Caller

Additional Pricing Details

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Support Rating

No score

No answers yet

No answers on this topic

OpenVoice 8.0

Based on 2 answers

It's been years since I've had to call into OpenVoice for any technical support issues. The main issues I had were more on the billing side, but those billing issues were cleared up quickly.

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Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

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Alternatives Considered

Nowadays I wouldn't select that but in the past, I used to select because they were broadly implemented with easy maintenance, easy to use several models available for several types of users with a very good ROI, best audio quality also looking for Cisco itself they have one of the best support I [have ever seen] in the industry.

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Nilson Lino Da Costa Junior

Voice Specialist

British TelecomTelecommunications, 10,001+ employees

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OpenVoice provides a quick, simple way to gather users together for conference calls. We've tried using WebEx's audio bridge, but many times users find themselves confused by the prompts. We've tried numerous times to educate users on WebEx, but it always seems to fall back on OpenVoice.

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Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

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Return on Investment

I don't know that I am qualified to speak on the ROI.
I will say the group calling function helps with customer service because we can program the number to ring multiple people at one time or in a sequence to ensure calls are answered.
The ability to forward voice messages is a great asset for customer service as well.

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Verified User

Employee in Human Resources

E-Learning Company, 5001-10,000 employees

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The built-in recording feature allows us to post recordings of conference calls with ease.
Attendance to OpenVoice calls have been positive.

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Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

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Cisco Unified IP Phone 6900 Series vs OpenVoice