Cisco Unified IP Phone 6900 Series vs OpenVoice

Likelihood to Recommend

I would recommend this model in lobbies, break rooms, hotels, manufacturing floor "pole phones" or other places where a larger physical phone isn't necessary to provide dial-tone and basic feature access.

Read full review

Sean Nilsen

Chief Contact Center and Collaboration Architect

LaSalle SolutionsComputer Software, 201-500 employees

View all 3 answers on this topic

OpenVoice works really well for large 80+ conference calls. We've hosted over 30+ calls on the system and never once had any service outages. It is a stable platform that works reliably!

Read full review

Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

View all 1 answers on this topic

Pros

They have four bottons for features configurable at phone button template.
They have a botton for call pick, transfer and conference (models like 3905 does not have).
Their speakers are great.
It is possible to work with dual extension when using a 6921 model for instance, very usefull function.

Read full review

Leonardo Lacerda

Senior Network Analyst

2S Inovações TecnológicasInformation Technology & Services, 51-200 employees

View all 3 answers on this topic

Simple dial-in instructions.
Multiple number choices to call in with.
Recording!
Web portal to control the call.
Simple billing.

Read full review

Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

View all 1 answers on this topic

Cons

Some models do not have [LCD] display.
Some Cisco advanced telephony service are not supported or difficult to start, since no physical buttons exist.
More color variants should be introduced.

Read full review

Verified User

Paraprofessional in Social Media

Education Management Company, 5001-10,000 employees

View all 3 answers on this topic

No built-in video options.

Read full review

Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

View all 1 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

OpenVoice 8.0

Based on 2 answers

It's been years since I've had to call into OpenVoice for any technical support issues. The main issues I had were more on the billing side, but those billing issues were cleared up quickly.

Read full review

Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

View all 2 answers on this topic

Alternatives Considered

When looking at phone models, it's really important to consider not only the price tag, we all care about effective pricing, but also remembering that actual humans will need to leverage that device to accomplish work, connect with another human for some reason, or save a life.

Read full review

Sean Nilsen

Chief Contact Center and Collaboration Architect

LaSalle SolutionsComputer Software, 201-500 employees

View all 3 answers on this topic

OpenVoice provides a quick, simple way to gather users together for conference calls. We've tried using WebEx's audio bridge, but many times users find themselves confused by the prompts. We've tried numerous times to educate users on WebEx, but it always seems to fall back on OpenVoice.

Read full review

Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

View all 1 answers on this topic

Return on Investment

They are very scalable
They are supported by almost every feature from CUCM and Voice Gateways

Read full review

Leonardo Lacerda

Senior Network Analyst

2S Inovações TecnológicasInformation Technology & Services, 51-200 employees

View all 3 answers on this topic

The built-in recording feature allows us to post recordings of conference calls with ease.
Attendance to OpenVoice calls have been positive.

Read full review

Verified User

Director in Information Technology

Mental Health Care Company, 1001-5000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Unified IP Phone 6900 Series Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

OpenVoice Editions & Modules

Edition

Basic Plan	$0.08¹

Per Minute Per Caller

Additional Pricing Details

—