Top Rated
49 Ratings
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Score 8.6 out of 100
Top Rated
50 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Cisco IP Phone 7800 Series is rated higher in 1 area: Usability
  • Cisco IP Phone 8800 Series is rated higher in 1 area: Likelihood to Recommend
  • Cisco IP Phone 7800 Series and Cisco IP Phone 8800 Series are tied in 1 area: Support Rating

Likelihood to Recommend

8.4

Cisco IP Phone 7800 Series

84%
16 Ratings
8.8

Cisco IP Phone 8800 Series

88%
20 Ratings

Usability

8.7

Cisco IP Phone 7800 Series

87%
11 Ratings
8.2

Cisco IP Phone 8800 Series

82%
1 Rating

Support Rating

8.9

Cisco IP Phone 7800 Series

89%
16 Ratings
8.9

Cisco IP Phone 8800 Series

89%
22 Ratings

Likelihood to Recommend

Cisco

Was very useful when trying to send a message to other employees within a team or to other employees in other teams.. it makes communication easy as one can choose to either send a message as broadcast or not. It hasn't been useful when a message to be conveyed must include images for visual.
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Cisco

It is well suited for normal calls and not long calls say 30 minutes and [beyond] because handset heats up and it is not well situated for video calls because picture quality not so clear, but all in all I still would recommend Cisco IP phone 8800 series though improvement needed in those specific areas.
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Pros

Cisco

  • The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
  • The Cisco 7800 IP Phone supports the SIP signaling protocol.
  • The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
  • It's more cost-effective than the other Cisco models thus explaining some of the limitations.
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Cisco

  • Cisco 8845 Video phones are very helpful for interactive one-to-one calls, without needing a video bridge for video calls.
  • Cisco 8851 phones have USB port and can be used to connect the USB headsets and easy for use.
  • Proximity on Cisco 8800 series phones are a useful feature to pair smartphones via Bluetooth and answer smartphone calls via Cisco phones and connected headset.
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Cons

Cisco

  • Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
  • The extra buttons on a 7861 need handwritten labels beside them.
  • The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.
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Cisco

  • Cisco 8800 series phones are plagued with a clicking sound issue and almost makes phone unusable, hope this is addressed.
  • Have all in one firmware for registration to Cisco CUCM as well as Third Party Call Control such as Cisco Webex Calling, Ring Central, Genesys.
  • Option for end user to add custom wallpaper easily.
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Pricing Details

Cisco IP Phone 7800 Series

Starting Price

—

Editions & Modules

Cisco IP Phone 7800 Series editions and modules pricing
EditionModules
—

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    —

    Pricing Info

    Cisco IP Phone 8800 Series

    Starting Price

    —

    Editions & Modules

    Cisco IP Phone 8800 Series editions and modules pricing
    EditionModules
    —

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      —

      Pricing Info

      Usability

      Cisco

      It is a telephone device with easy usability and installation. It's plug and play. It is necessary to connect the network cable to the device to receive the internet signal and then connect another cable from the phone to the PC to provide network to the device. It can be easily moved anywhere and allows you to authenticate multiple users with login credentials.
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      Cisco

      The Ideal phone for majority of user once client had budget for it.
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      Support Rating

      Cisco

      Almost every company uses Cisco products and they know for sure that these products contain several things that include:
      - the highest quality, which rarely needs support or maintenance
      - if support is needed, it is one of the best in its class, in which specialists have extensive experience, as well as deeply knowledgeable about this product.
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      Cisco

      There is always room for improvement with support, but Cisco support has been good to me over the years. Being able to call or submit online TAC cases makes it so I can get my issues or questions answered faster. They have even added the TAC bot for TAC cases to get to support even faster through Webex Teams!
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      Alternatives Considered

      Cisco

      8800 series is superior. The 3900 and 6800 does feel as well built as the 780p. The Yealink and Mitel phones build quality doesn't feel as good either.
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      Cisco

      It is a phone that has several more features compared to 7800 or 6900 series phones, but due to these features, it has a high cost compared to these devices.
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      Return on Investment

      Cisco

      • Customers that have bought these have loved them resulting in improved satisfaction with our company.
      • The hardware is reliable; we don't get many faults from our internal users so once configured they need little work.
      • Cisco have their own security team advising of any relevant exploits so you can be confident to deploy these in sensitive areas.
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      Cisco

      • It has saved us [a lot], such that we removed some of the old switchboards which we used to play suppliers[.]
      • Secondly, some meetings are done internally using the 3 way functionality[.]
      • It has also assisted to minimize movements from one geographical place to the other since we call our fellow officers directly[.]
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