17 Ratings
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Score 8.9 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Cisco IP Phone 7800 Series

In the office it's great! But if you wanted to use it in a high traffic or busy/noisy area then it might be hard to hear. But for most business operations that take place in the normal office type of environment it is a work horse of a phone, easy to manage on the back end for administrators and gets the job done.
Anonymous | TrustRadius Reviewer

Dolby Conference Phone (Dolby Voice)

Implementing these units within our business reduced the number of support requests to our internal IT support desk. This was simply because these units are so simple to use. The user books a video conference meeting within Outlook and includes the meeting room they wish to hold the video conference in. Within five minutes, their meeting is recognized on the Dolby Conference Phone (Dolby Voice). Their meeting is also shown on the TV screen within the meeting room so that other people can see who will be using the room. On entering the room, the user simply touches the Join button next to their meeting on the Dolby Conference Phone (Dolby Voice), normally in the middle of the table, and within a few seconds, the meeting room has joined the video conference meeting.
John Gaskell | TrustRadius Reviewer

Pros

Cisco IP Phone 7800 Series

  • The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
  • The Cisco 7800 IP Phone supports the SIP signaling protocol.
  • The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
  • It's more cost-effective than the other Cisco models thus explaining some of the limitations.
Zakarieya Abderoef | TrustRadius Reviewer

Dolby Conference Phone (Dolby Voice)

  • One-touch easy-to-join meeting
  • Supports two TV screens
  • Supports laptop screens on two TV screens without joining a video conference
  • Reduces mess of cables In the room
  • Dolby audio sound quality
  • Speaker and microphone within the same unit on the table
  • Supports wide range of cameras, including their own cameras
  • Easy to clean
  • Robust
John Gaskell | TrustRadius Reviewer

Cons

Cisco IP Phone 7800 Series

  • Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
  • The extra buttons on a 7861 need handwritten labels beside them.
  • The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.
Anonymous | TrustRadius Reviewer

Dolby Conference Phone (Dolby Voice)

  • Support of three TV screens would be nice In some rooms
John Gaskell | TrustRadius Reviewer

Likelihood to Renew

Cisco IP Phone 7800 Series

No score
No answers yet
No answers on this topic

Dolby Conference Phone (Dolby Voice)

Dolby Conference Phone (Dolby Voice) 10.0
Based on 1 answer
This rating is given because it is simple for us--a no-brainer to replace these units with a new Dolby video conferencing device. The fact that these units make the room neater and make it very easy for a user to onboard and use, just makes it a must-have item. The Linux version of these units is also easier to use with a little software patching required. For us, we can also use the Microsoft Teams gateway.
John Gaskell | TrustRadius Reviewer

Usability

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 7.3
Based on 1 answer
Perfect catch-all device for the function we use it for.
Anonymous | TrustRadius Reviewer

Dolby Conference Phone (Dolby Voice)

Dolby Conference Phone (Dolby Voice) 10.0
Based on 1 answer
That this unit is so easy for users to use. To join a meeting is a simple one-touch join. If they have not added the meeting room to their invite, then entering the meeting ID into the unit via the touch screen on the flying saucer is very easy. The mute button is on the top of the unit and shows a red LED circle when on mute.
John Gaskell | TrustRadius Reviewer

Support Rating

Cisco IP Phone 7800 Series

Cisco IP Phone 7800 Series 8.3
Based on 6 answers
I cannot fault and comment on support if we haven't used it yet. The 10 I am giving is because there was no need for Cisco support, that means Cisco IP Phone 7800 Series should sell itself. If my review is not making you stand in line then I don't know what will.
Ricardo Adams | TrustRadius Reviewer

Dolby Conference Phone (Dolby Voice)

Dolby Conference Phone (Dolby Voice) 10.0
Based on 1 answer
When we have asked the question to either BlueJeans or Dolby, we have been given the answer quickly. To be honest, the number of times that we have had to go to support on these units has been very low--maybe once a quarter.
John Gaskell | TrustRadius Reviewer

Implementation Rating

Cisco IP Phone 7800 Series

No score
No answers yet
No answers on this topic

Dolby Conference Phone (Dolby Voice)

Dolby Conference Phone (Dolby Voice) 9.0
Based on 1 answer
We did not have any key issues during the implementation. The units are very easy to configure for BlueJeans. When you first turn on the unit, you select the video conferencing platform that you are using. The wizard will then request various information (e.g., IP address, network) and then look for software updates. Once completed, the unit can be installed in the meeting room. The unit will run off a PoE network lead, so one lead to the unit.
John Gaskell | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 7800 Series

We compared it to our 8945 models and we selected the 7800 Series because of their remote connectivity feature (MRA/Webex) for employees working from home.
Anonymous | TrustRadius Reviewer

Dolby Conference Phone (Dolby Voice)

The biggest issue with others that we find is that no one has a simple one-touch method for users to join a video conference meeting. With most others, we found you either have to find your meeting or manually enter your meeting. With Dolby Conference Phone (Dolby Voice), you are straight into the room--one touch and in the meeting.
John Gaskell | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 7800 Series

  • Little need for support once deployed, works as expected.
  • Training ease of use as its pretty straightforward so we have not had to coach users too much.
Anonymous | TrustRadius Reviewer

Dolby Conference Phone (Dolby Voice)

  • 95% reduction in IT support desk requests for help with the equipment
  • High-quality microphone and speaker
  • Robust, smart, clean looking.
  • Supports two TVs
  • Supports a number of cameras
John Gaskell | TrustRadius Reviewer

Pricing Details

Cisco IP Phone 7800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dolby Conference Phone (Dolby Voice)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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