What users are saying about
Top Rated
47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 47 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 6 reviews and ratings
Attribute Ratings
- Dolby Conference Phone (Dolby Voice) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
8.3
Cisco IP Phone 7800 Series
83%
16 Ratings
10.0
Dolby Conference Phone (Dolby Voice)
100%
1 Rating
Likelihood to Renew
Cisco IP Phone 7800 Series
N/A
0 Ratings
10.0
Dolby Conference Phone (Dolby Voice)
100%
1 Rating
Usability
8.7
Cisco IP Phone 7800 Series
87%
11 Ratings
10.0
Dolby Conference Phone (Dolby Voice)
100%
1 Rating
Support Rating
8.9
Cisco IP Phone 7800 Series
89%
16 Ratings
10.0
Dolby Conference Phone (Dolby Voice)
100%
1 Rating
Implementation Rating
Cisco IP Phone 7800 Series
N/A
0 Ratings
9.0
Dolby Conference Phone (Dolby Voice)
90%
1 Rating
Likelihood to Recommend
Cisco IP Phone 7800 Series
Was very useful when trying to send a message to other employees within a team or to other employees in other teams.. it makes communication easy as one can choose to either send a message as broadcast or not. It hasn't been useful when a message to be conveyed must include images for visual.

Verified User
Administrator in Information Technology
Telecommunications Company, 5001-10,000 employeesDolby Conference Phone (Dolby Voice)
Implementing these units within our business reduced the number of support requests to our internal IT support desk. This was simply because these units are so simple to use. The user books a video conference meeting within Outlook and includes the meeting room they wish to hold the video conference in. Within five minutes, their meeting is recognized on the Dolby Conference Phone (Dolby Voice). Their meeting is also shown on the TV screen within the meeting room so that other people can see who will be using the room. On entering the room, the user simply touches the Join button next to their meeting on the Dolby Conference Phone (Dolby Voice), normally in the middle of the table, and within a few seconds, the meeting room has joined the video conference meeting.
Director of IT
KingspanConstruction, 10,001+ employees
Pros
Cisco IP Phone 7800 Series
- The Cisco 7800 IP Phone supports Power over Ethernet (PoE) thus saving you money to install a power point as you can re-use your existing network cabling for both data and power.
- The Cisco 7800 IP Phone supports the SIP signaling protocol.
- The Cisco 7800 IP Phones can integrate with Lightweight Directory Access Protocol (LDAP) standard directory (i.e. Active Directory) is thus supported
- It's more cost-effective than the other Cisco models thus explaining some of the limitations.
Solutions Architect
Baraka Technology GroupInformation Technology and Services, 51-200 employees
Dolby Conference Phone (Dolby Voice)
- One-touch easy-to-join meeting
- Supports two TV screens
- Supports laptop screens on two TV screens without joining a video conference
- Reduces mess of cables In the room
- Dolby audio sound quality
- Speaker and microphone within the same unit on the table
- Supports wide range of cameras, including their own cameras
- Easy to clean
- Robust
Director of IT
KingspanConstruction, 10,001+ employees
Cons
Cisco IP Phone 7800 Series
- Bluetooth and Wifi are not native to these phones. Cisco has some other models with those options.
- The extra buttons on a 7861 need handwritten labels beside them.
- The physical function keys use icons not words (e.g. hold key is a pause symbol), which means no need to change for different languages but some users might not interpret the pictures correctly.

Verified User
Engineer in Professional Services
Computer Networking Company, 201-500 employeesDolby Conference Phone (Dolby Voice)
- Support of three TV screens would be nice In some rooms
Director of IT
KingspanConstruction, 10,001+ employees
Pricing Details
Cisco IP Phone 7800 Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Dolby Conference Phone (Dolby Voice)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cisco IP Phone 7800 Series
No score
No answers yet
No answers on this topic
Dolby Conference Phone (Dolby Voice)
Dolby Conference Phone (Dolby Voice) 10.0
Based on 1 answer
This rating is given because it is simple for us--a no-brainer to replace these units with a new Dolby video conferencing device. The fact that these units make the room neater and make it very easy for a user to onboard and use, just makes it a must-have item. The Linux version of these units is also easier to use with a little software patching required. For us, we can also use the Microsoft Teams gateway.
Director of IT
KingspanConstruction, 10,001+ employees
Usability
Cisco IP Phone 7800 Series
Cisco IP Phone 7800 Series 8.7
Based on 11 answers
It is a telephone device with easy usability and installation. It's plug and play. It is necessary to connect the network cable to the device to receive the internet signal and then connect another cable from the phone to the PC to provide network to the device. It can be easily moved anywhere and allows you to authenticate multiple users with login credentials.

Verified User
Analyst in Information Technology
Information Technology & Services Company, 51-200 employeesDolby Conference Phone (Dolby Voice)
Dolby Conference Phone (Dolby Voice) 10.0
Based on 1 answer
That this unit is so easy for users to use. To join a meeting is a simple one-touch join. If they have not added the meeting room to their invite, then entering the meeting ID into the unit via the touch screen on the flying saucer is very easy. The mute button is on the top of the unit and shows a red LED circle when on mute.
Director of IT
KingspanConstruction, 10,001+ employees
Support Rating
Cisco IP Phone 7800 Series
Cisco IP Phone 7800 Series 8.9
Based on 16 answers
Almost every company uses Cisco products and they know for sure that these products contain several things that include:
- the highest quality, which rarely needs support or maintenance
- if support is needed, it is one of the best in its class, in which specialists have extensive experience, as well as deeply knowledgeable about this product.
QA Specialist
TrustVerse LtdInformation Technology & Services, 501-1000 employees
Dolby Conference Phone (Dolby Voice)
Dolby Conference Phone (Dolby Voice) 10.0
Based on 1 answer
When we have asked the question to either BlueJeans or Dolby, we have been given the answer quickly. To be honest, the number of times that we have had to go to support on these units has been very low--maybe once a quarter.
Director of IT
KingspanConstruction, 10,001+ employees
Implementation Rating
Cisco IP Phone 7800 Series
No score
No answers yet
No answers on this topic
Dolby Conference Phone (Dolby Voice)
Dolby Conference Phone (Dolby Voice) 9.0
Based on 1 answer
We did not have any key issues during the implementation. The units are very easy to configure for BlueJeans. When you first turn on the unit, you select the video conferencing platform that you are using. The wizard will then request various information (e.g., IP address, network) and then look for software updates. Once completed, the unit can be installed in the meeting room. The unit will run off a PoE network lead, so one lead to the unit.
Director of IT
KingspanConstruction, 10,001+ employees
Alternatives Considered
Cisco IP Phone 7800 Series
8800 series is superior. The 3900 and 6800 does feel as well built as the 780p. The Yealink and Mitel phones build quality doesn't feel as good either.

Verified User
Engineer in Professional Services
Telecommunications Company, 1001-5000 employeesDolby Conference Phone (Dolby Voice)
The biggest issue with others that we find is that no one has a simple one-touch method for users to join a video conference meeting. With most others, we found you either have to find your meeting or manually enter your meeting. With Dolby Conference Phone (Dolby Voice), you are straight into the room--one touch and in the meeting.
Director of IT
KingspanConstruction, 10,001+ employees
Return on Investment
Cisco IP Phone 7800 Series
- Customers that have bought these have loved them resulting in improved satisfaction with our company.
- The hardware is reliable; we don't get many faults from our internal users so once configured they need little work.
- Cisco have their own security team advising of any relevant exploits so you can be confident to deploy these in sensitive areas.

Verified User
Engineer in Professional Services
Computer Networking Company, 201-500 employeesDolby Conference Phone (Dolby Voice)
- 95% reduction in IT support desk requests for help with the equipment
- High-quality microphone and speaker
- Robust, smart, clean looking.
- Supports two TVs
- Supports a number of cameras
Director of IT
KingspanConstruction, 10,001+ employees