What users are saying about
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Top Rated
47 Ratings
46 Ratings

Cisco IP Phone 8800 Series

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Top Rated
47 Ratings
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Score 8.7 out of 100
46 Ratings
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Score 7.7 out of 100

Attribute Ratings

  • Cisco IP Phone 8800 Series is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Polycom Trio is rated higher in 1 area: Usability

Likelihood to Recommend

8.8

Cisco IP Phone 8800 Series

88%
20 Ratings
8.6

Polycom Trio

86%
25 Ratings

Likelihood to Renew

Cisco IP Phone 8800 Series

N/A
0 Ratings
5.0

Polycom Trio

50%
1 Rating

Usability

8.2

Cisco IP Phone 8800 Series

82%
1 Rating
9.0

Polycom Trio

90%
1 Rating

Support Rating

8.9

Cisco IP Phone 8800 Series

89%
22 Ratings
8.0

Polycom Trio

80%
1 Rating

Likelihood to Recommend

Cisco IP Phone 8800 Series

It is well suited for normal calls and not long calls say 30 minutes and [beyond] because handset heats up and it is not well situated for video calls because picture quality not so clear, but all in all I still would recommend Cisco IP phone 8800 series though improvement needed in those specific areas.
muhama mark | TrustRadius Reviewer

Polycom Trio

It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.
Anonymous | TrustRadius Reviewer

Pros

Cisco IP Phone 8800 Series

  • Cisco 8845 Video phones are very helpful for interactive one-to-one calls, without needing a video bridge for video calls.
  • Cisco 8851 phones have USB port and can be used to connect the USB headsets and easy for use.
  • Proximity on Cisco 8800 series phones are a useful feature to pair smartphones via Bluetooth and answer smartphone calls via Cisco phones and connected headset.
Anonymous | TrustRadius Reviewer

Polycom Trio

  • The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
  • It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
Alfred Brock | TrustRadius Reviewer

Cons

Cisco IP Phone 8800 Series

  • Cisco 8800 series phones are plagued with a clicking sound issue and almost makes phone unusable, hope this is addressed.
  • Have all in one firmware for registration to Cisco CUCM as well as Third Party Call Control such as Cisco Webex Calling, Ring Central, Genesys.
  • Option for end user to add custom wallpaper easily.
Anonymous | TrustRadius Reviewer

Polycom Trio

  • Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
  • Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
  • Support (vendor support is okay, but not great).
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco IP Phone 8800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Polycom Trio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Cisco IP Phone 8800 Series

Cisco IP Phone 8800 Series 8.2
Based on 1 answer
The Ideal phone for majority of user once client had budget for it.
Anthony Guppy, MIET | TrustRadius Reviewer

Polycom Trio

Polycom Trio 9.0
Based on 1 answer
A well known product that most users are familiar with and simple enough for new users to learn and understand.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco IP Phone 8800 Series

Cisco IP Phone 8800 Series 8.9
Based on 22 answers
There is always room for improvement with support, but Cisco support has been good to me over the years. Being able to call or submit online TAC cases makes it so I can get my issues or questions answered faster. They have even added the TAC bot for TAC cases to get to support even faster through Webex Teams!
Jeremy Shupick | TrustRadius Reviewer

Polycom Trio

Polycom Trio 8.0
Based on 1 answer
Support is good but the price for the maintenance is pretty expensive
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco IP Phone 8800 Series

It is a phone that has several more features compared to 7800 or 6900 series phones, but due to these features, it has a high cost compared to these devices.
Anonymous | TrustRadius Reviewer

Polycom Trio

Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 8800 Series

  • It has saved us [a lot], such that we removed some of the old switchboards which we used to play suppliers[.]
  • Secondly, some meetings are done internally using the 3 way functionality[.]
  • It has also assisted to minimize movements from one geographical place to the other since we call our fellow officers directly[.]
Benjamin Bvalani, CISA® CEH® CCNA.RS® MCSA®CCNA.Cyber | TrustRadius Reviewer

Polycom Trio

  • Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco IP Phone 8800 Series

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