Cisco IP Phone 8800 Series vs Polycom Trio

Likelihood to Recommend

It is a product that unfortunately cannot be used for an entire company due to its high cost. It is preferable only to use it for high-level employees, such as executives or managers, who need to be communicated with video and excellent audio.

Read full review

Verified User

Engineer in Professional Services

Telecommunications Company, 10,001+ employees

View all 7 answers on this topic

It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.

Read full review

Verified User

Contributor in Manufacturing

Automotive Company, 10,001+ employees

View all 24 answers on this topic

Pros

Setup, ease of use and management.
Voice quality on calls in top notch, with the handset or speakerphone.
The camera with video is seamless and fluid and actually a great addon to this device.

Read full review

Joshua Baever

Sr. Systems Administrator

T-MobileTelecommunications, 10,001+ employees

View all 7 answers on this topic

The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.

Read full review

Alfred Brock

Director

The Wayne FocusEducation Management, 1-10 employees

View all 24 answers on this topic

Cons

8841 should have the same angle screen as the 8845
Background/Wallpaper is hard to get right with the B/W auto selection of font.
Issue with Hunt Group Queue and Chiming (Cisco TAC working on it)

Read full review

Jeremy Shupick

Network Administrator

Wyoming Machinery CompanyConstruction, 501-1000 employees

View all 7 answers on this topic

Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
Support (vendor support is okay, but not great).

Read full review

Verified User

Engineer in Information Technology

Telecommunications Company, 501-1000 employees

View all 24 answers on this topic

Support Rating

Cisco IP Phone 8800 Series 8.8

Based on 7 answers

Cisco support is one of the best, both responsive and knowledgeable. Smartnet is affordable and provides access to the support that is needed.

Read full review

Verified User

Director in Information Technology

Higher Education Company, 201-500 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

8800 series phones provide better interface with video & usb port functionality and support expressway registration for VPN-less connection.

Read full review

Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

View all 7 answers on this topic

Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.

Read full review

Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

View all 24 answers on this topic

Return on Investment

Cisco IP Phone 8800 Series reduces costs to local providers, and allows for one point of IP management by our IT department.
Unexpectedly, Cisco has also improved morale; allowing for employees to see and communicate with each other daily, regardless of location.

Read full review

Verified User

Director in Research & Development

Non-Profit Organization Management Company, 1001-5000 employees

View all 7 answers on this topic

Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.

Read full review

Verified User

Professional in Information Technology

Civil Engineering Company, 1001-5000 employees

View all 24 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco IP Phone 8800 Series vs Polycom Trio