What users are saying about
18 Ratings
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Score 8.7 out of 100
43 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco IP Phone 8800 Series

It is a product that unfortunately cannot be used for an entire company due to its high cost. It is preferable only to use it for high-level employees, such as executives or managers, who need to be communicated with video and excellent audio.
Anonymous | TrustRadius Reviewer

Polycom Trio

It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.
Anonymous | TrustRadius Reviewer

Pros

Cisco IP Phone 8800 Series

  • Setup, ease of use and management.
  • Voice quality on calls in top notch, with the handset or speakerphone.
  • The camera with video is seamless and fluid and actually a great addon to this device.
Joshua Baever | TrustRadius Reviewer

Polycom Trio

  • The microphones are extremely sensitive. They make it easier for soft spoken individuals to be heard clearly.
  • It is easy to operate. Once connected through Outlook all it takes is one click to get to into a meeting and two or three to bring in outside attendees.
Alfred Brock | TrustRadius Reviewer

Cons

Cisco IP Phone 8800 Series

  • 8841 should have the same angle screen as the 8845
  • Background/Wallpaper is hard to get right with the B/W auto selection of font.
  • Issue with Hunt Group Queue and Chiming (Cisco TAC working on it)
Jeremy Shupick | TrustRadius Reviewer

Polycom Trio

  • Features (it quite lacks what the other brands offer at the moment, in terms of capabilities and integration).
  • Configuration (Its webUI had a refresh and looks good, but compared to other video endpoints in the industry, it's quite difficult to troubleshoot - point of view of support staff).
  • Support (vendor support is okay, but not great).
Anonymous | TrustRadius Reviewer

Support Rating

Cisco IP Phone 8800 Series

Cisco IP Phone 8800 Series 8.8
Based on 7 answers
Cisco support is one of the best, both responsive and knowledgeable. Smartnet is affordable and provides access to the support that is needed.
Anonymous | TrustRadius Reviewer

Polycom Trio

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco IP Phone 8800 Series

8800 series phones provide better interface with video & usb port functionality and support expressway registration for VPN-less connection.
Anonymous | TrustRadius Reviewer

Polycom Trio

Polycom Trio provides better conference call quality, picks up voice from corners of the room with additional mics for large room, better widescreen display, and it was mostly the user satisfaction which made us choose Polycom Trio.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco IP Phone 8800 Series

  • Cisco IP Phone 8800 Series reduces costs to local providers, and allows for one point of IP management by our IT department.
  • Unexpectedly, Cisco has also improved morale; allowing for employees to see and communicate with each other daily, regardless of location.
Anonymous | TrustRadius Reviewer

Polycom Trio

  • Since we were really looking for a device that could provide Skype for Business Online services (web conferencing/video/audio/local screen presenting) at a reasonable price point, I cannot say that this device meets all of our needs. The device has to be at least 99.99% reliable. This is about 60% there. Audio is definitely in the 99% range. Local screen presenting is probably around 75%. Video and web conferencing is about 70%. To comfortably deploy a device in the wild you really need to have 99% reliability. It has to work when its needed. I can understand an occasional hiccup, but one every other day is a too many. If you are replacing older SoundStations with an IP or Skype based audio solution, then this is it.
Anonymous | TrustRadius Reviewer

Screenshots

Cisco IP Phone 8800 Series

Pricing Details

Cisco IP Phone 8800 Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Polycom Trio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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