What users are saying about
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Top Rated
280 Ratings

Cisco Jabber

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Top Rated
280 Ratings
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Score 8.3 out of 100
76 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Cisco Webex Calling

Cisco Webex Calling works great for remote workers as the phone system lives in the cloud so is easily accessible to anyone with an internet connection without the need to create a VPN back into the corporate network. The PSTN access is via the corporate network which means it can still connect to other phone systems in the office as required.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.7
Cisco Webex Calling
Task Management
Cisco Jabber
8.3
Cisco Webex Calling
Gantt Charts
Cisco Jabber
5.0
Cisco Webex Calling
Scheduling
Cisco Jabber
7.2
Cisco Webex Calling
Workflow Automation
Cisco Jabber
6.1
Cisco Webex Calling
Mobile Access
Cisco Jabber
8.3
Cisco Webex Calling
Search
Cisco Jabber
7.8
Cisco Webex Calling
Visual planning tools
Cisco Jabber
4.3
Cisco Webex Calling

Communication

Cisco Jabber
6.5
Cisco Webex Calling
Chat
Cisco Jabber
8.7
Cisco Webex Calling
Notifications
Cisco Jabber
8.5
Cisco Webex Calling
Discussions
Cisco Jabber
7.3
Cisco Webex Calling
Surveys
Cisco Jabber
6.5
Cisco Webex Calling
Internal knowledgebase
Cisco Jabber
6.1
Cisco Webex Calling
Integrates with GoToMeeting
Cisco Jabber
4.7
Cisco Webex Calling
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Cisco Webex Calling
Integrates with Outlook
Cisco Jabber
7.8
Cisco Webex Calling

File Sharing & Management

Cisco Jabber
7.1
Cisco Webex Calling
Versioning
Cisco Jabber
7.3
Cisco Webex Calling
Video files
Cisco Jabber
7.3
Cisco Webex Calling
Audio files
Cisco Jabber
7.7
Cisco Webex Calling
Document collaboration
Cisco Jabber
7.4
Cisco Webex Calling
Access control
Cisco Jabber
7.6
Cisco Webex Calling
Advanced security features
Cisco Jabber
7.5
Cisco Webex Calling
Integrates with Google Drive
Cisco Jabber
5.1
Cisco Webex Calling
Device sync
Cisco Jabber
6.7
Cisco Webex Calling

Cloud PBX

Cisco Jabber
Cisco Webex Calling
8.7
Hosted PBX
Cisco Jabber
Cisco Webex Calling
8.5
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
Cisco Webex Calling
8.4
User templates
Cisco Jabber
Cisco Webex Calling
8.6
Call reports
Cisco Jabber
Cisco Webex Calling
8.9
Directory of employee names
Cisco Jabber
Cisco Webex Calling
8.9

Call Management

Cisco Jabber
Cisco Webex Calling
8.6
Answering rules
Cisco Jabber
Cisco Webex Calling
8.6
Call recording
Cisco Jabber
Cisco Webex Calling
9.1
Call park
Cisco Jabber
Cisco Webex Calling
8.1
Call screening
Cisco Jabber
Cisco Webex Calling
8.4
Message alerts
Cisco Jabber
Cisco Webex Calling
8.6

VoIP system collaboration

Cisco Jabber
Cisco Webex Calling
8.9
Video conferencing
Cisco Jabber
Cisco Webex Calling
8.9
Audio conferencing
Cisco Jabber
Cisco Webex Calling
9.0
Video screen sharing
Cisco Jabber
Cisco Webex Calling
9.1
Instant messaging
Cisco Jabber
Cisco Webex Calling
8.7

Mobile apps

Cisco Jabber
Cisco Webex Calling
8.6
Mobile app for iOS
Cisco Jabber
Cisco Webex Calling
8.8
Mobile app for Android
Cisco Jabber
Cisco Webex Calling
8.4

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Cisco Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Cisco Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Cisco Webex Calling

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Cisco Webex Calling

Cisco Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Cisco Webex Calling

Cisco Webex Calling 7.6
Based on 2 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Cisco Webex Calling

Cisco Webex Calling has all the features we need. It has this delightful user experience. Very easy to set up. Amazing quality of support. Audio and video quality that it gives are superb. Desk-to-desk calls are pretty good and clear. Integration with other softwares is also very easy and approachable.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Cisco Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Cisco Webex Calling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Calling Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.6
Cisco Webex Calling
8.8

Likelihood to Renew

Cisco Jabber
9.9
Cisco Webex Calling

Usability

Cisco Jabber
9.0
Cisco Webex Calling
8.2

Support Rating

Cisco Jabber
8.6
Cisco Webex Calling
7.6

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