What users are saying about
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Top Rated
286 Ratings
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Top Rated
1267 Ratings

Cisco Jabber

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Top Rated
286 Ratings
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Score 8.2 out of 100

Webex Meetings

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Top Rated
1267 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Webex Meetings

Webex Meetings is more focused on organizations and users with needs above the average: HD video and audio, possibility of participating from any device, by desktop, mobile, video conference equipment or browser, share screen, documents or record and edit meetings , among other features, all safely and up to 1000 participants in each meeting. If a more basic collaborative solution is required, the advice is to use another provider.
Leonardo Gonzalez | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Webex Meetings
Task Management
Cisco Jabber
8.2
Webex Meetings
Gantt Charts
Cisco Jabber
5.0
Webex Meetings
Scheduling
Cisco Jabber
6.8
Webex Meetings
Workflow Automation
Cisco Jabber
6.1
Webex Meetings
Mobile Access
Cisco Jabber
8.2
Webex Meetings
Search
Cisco Jabber
7.8
Webex Meetings
Visual planning tools
Cisco Jabber
4.3
Webex Meetings

Communication

Cisco Jabber
6.4
Webex Meetings
Chat
Cisco Jabber
8.6
Webex Meetings
Notifications
Cisco Jabber
8.3
Webex Meetings
Discussions
Cisco Jabber
7.2
Webex Meetings
Surveys
Cisco Jabber
6.5
Webex Meetings
Internal knowledgebase
Cisco Jabber
6.1
Webex Meetings
Integrates with GoToMeeting
Cisco Jabber
4.7
Webex Meetings
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Webex Meetings
Integrates with Outlook
Cisco Jabber
7.8
Webex Meetings

File Sharing & Management

Cisco Jabber
6.9
Webex Meetings
Versioning
Cisco Jabber
6.9
Webex Meetings
Video files
Cisco Jabber
7.1
Webex Meetings
Audio files
Cisco Jabber
7.4
Webex Meetings
Document collaboration
Cisco Jabber
7.0
Webex Meetings
Access control
Cisco Jabber
7.6
Webex Meetings
Advanced security features
Cisco Jabber
7.5
Webex Meetings
Integrates with Google Drive
Cisco Jabber
5.1
Webex Meetings
Device sync
Cisco Jabber
6.7
Webex Meetings

Performance & Compatibility of Online Events Software

Cisco Jabber
Webex Meetings
8.1
High quality audio
Cisco Jabber
Webex Meetings
8.4
High quality video
Cisco Jabber
Webex Meetings
8.4
Low bandwidth requirements
Cisco Jabber
Webex Meetings
7.5
Mobile support
Cisco Jabber
Webex Meetings
8.2

Screen Sharing

Cisco Jabber
Webex Meetings
8.5
Desktop sharing
Cisco Jabber
Webex Meetings
8.8
Whiteboards
Cisco Jabber
Webex Meetings
8.2

Online Meetings / Events

Cisco Jabber
Webex Meetings
8.4
Calendar integration
Cisco Jabber
Webex Meetings
8.6
Meeting initiation
Cisco Jabber
Webex Meetings
8.5
Integrates with social media
Cisco Jabber
Webex Meetings
7.6
Record meetings / events
Cisco Jabber
Webex Meetings
8.7
Slideshows
Cisco Jabber
Webex Meetings
8.6

Online Events Collaboration

Cisco Jabber
Webex Meetings
8.4
Live chat
Cisco Jabber
Webex Meetings
8.4
Audience polling
Cisco Jabber
Webex Meetings
8.5
Q&A
Cisco Jabber
Webex Meetings
8.4

Online Events Security

Cisco Jabber
Webex Meetings
8.4
User authentication
Cisco Jabber
Webex Meetings
8.5
Participant roles & permissions
Cisco Jabber
Webex Meetings
8.5
Confidential attendee list
Cisco Jabber
Webex Meetings
8.1

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Webex Meetings

  • it is very robust and Stable
  • Security is one important strength
  • it is easy to use, and even when shared to arrange meetings with customer that are more familiar in using other Meeting Tools, they find it easy to use and better than the tools they have been using.
  • It is curious how they like the way they could change the Virtual Background and how better it looks than others
Mike Martinez | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Webex Meetings

  • Better integration with other platforms such as Panopto (currently only one video source can be saved instead of one explicit presenter and one explicit content window
  • Needs a bigger marketplace similar to Zoom
  • Virtual backgrounds needs improvement and should include motion backgrounds
  • Consolidate all the different products (Webex Meetings, Event, Training, Support centers) into one product
  • Allow fullscreen video of presenter video on secondary monitor
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Webex Meetings

Webex Meetings 7.6
Based on 34 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Jess Messenger | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.9
Based on 63 answers
Cisco Webex Meetings is a really easy-to-use solution. Cisco has a mentality linked to joining meetings: one button to push. There is always the same big green button that appears everywhere—on invitation emails, in the calendar, on videoconferencing devices, on the application in our phones and tablets. One button and the meeting is started. Anyone can start a meeting.The solution is therefore minimally demanding for IT teams, and even easy to set up and support for smaller environments where there simply isn't an IT team.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Jabber

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.0
Based on 134 answers
Has always been very reliable with only a couple of issues in the past year. Video and audio quality is always very good, however the platform does struggle with many people on video and audio (could also have something to do with computer bandwidth). We had over 50 people on a video call and found the platform to crash repeatedly, however for something like this I would recommend leveraging Webex events
Anonymous | TrustRadius Reviewer

Performance

Cisco Jabber

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.7
Based on 113 answers
Overall performance of loading the application is fast. On occasions, the meeting can take time to load in the browser version. The app usually loads faster both on desktop and mobile. Integration with MS Outlook is available. While I have not noticed [...] reduced performance within Cisco Webex Meetings because of this integration, I have seen delays in MS Outlook when adding the meeting link to calendars
Brijesh Shirodkar | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Webex Meetings

Webex Meetings 8.3
Based on 115 answers
The response time is very fast via email. Most of the time, they also follow-up with a call but I usually need my questions answered via email.I think their support emails are bit bland and impersonal. They may think it's a good idea to list all applicable managers in their emails but that's not really all the important to me. In fact seeing so many people listed makes me wonder if I'd have to contact someone else to get my question answered or problem resolved.
Anonymous | TrustRadius Reviewer

In-Person Training

Cisco Jabber

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 6.4
Based on 1 answer
It is very good to have an in-person training at times as well as they can show you in in person how to configure an operating system
Anonymous | TrustRadius Reviewer

Online Training

Cisco Jabber

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 7.8
Based on 2 answers
We mostly use training from Cisco's online training programs which is very informative and can be easily incorporated into our daily schedules without disrupting our normal working activities. There are many online training materials are available on cisco's website as well as other third-party training companies may also provide additional training.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 9.1
Based on 17 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Chris Carpenter | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Webex Meetings

I find Cisco Webex Meetings to be the easiest to use from the following standpoints:- Google Hangouts can have firewall issues for my customers; Cisco Webex Meetings doesn't- Our company finds it hard at times to take presenter rights in Teams, and we often need to present- Skype can be difficult to log into; Cisco Webex Meetings isn't- Some of my accounts weren't allowed by their internal IT teams to use Zoom when Zoom had security issues; Cisco Webex Meetings was always considered an acceptable option
Anonymous | TrustRadius Reviewer

Scalability

Cisco Jabber

No score
No answers yet
No answers on this topic

Webex Meetings

Webex Meetings 8.9
Based on 114 answers
  • Pay as you grow [the] solution. Only add license[s] when more user need it
  • License include[s] Cisco Webex Meetings and Webex Teams. Can be shared for entire departments and sites as needed
  • Using cloud storage, so meeting and presentation can be store on cloud. No need to provide on-premise server
  • For remote/branch user they can seamlessly join meeting from their endpoint device
  • License assignment is very simple using cloud console
Budi Ezeddin | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Webex Meetings

  • Webex Meetings has made it a seamless experience with meeting with customers during the pandemic.
  • Some customers are moving away from Webex Meetings to MS Teams due to costs which need to be reduced to compete.
  • Having face to face meetings via Webex Meetings has reduced travel costs when an in-person meeting is not necessary.
(Brian) Keith Klevenski | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Webex Meetings

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Meetings Editions & Modules

Edition
Free$0.001
Starter$13.501
Plus$17.951
Business$26.951
  1. per month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Webex Meetings
8.5

Likelihood to Renew

Cisco Jabber
10.0
Webex Meetings
7.6

Usability

Cisco Jabber
9.0
Webex Meetings
8.9

Reliability and Availability

Cisco Jabber
Webex Meetings
9.0

Performance

Cisco Jabber
Webex Meetings
8.7

Support Rating

Cisco Jabber
8.6
Webex Meetings
8.3

In-Person Training

Cisco Jabber
Webex Meetings
6.4

Online Training

Cisco Jabber
Webex Meetings
7.8

Implementation Rating

Cisco Jabber
Webex Meetings
9.1

Scalability

Cisco Jabber
Webex Meetings
8.9

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