What users are saying about
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Top Rated
288 Ratings

Cisco Jabber

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Top Rated
288 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Cisco Webex Social (Discontinued)
Task Management
Cisco Jabber
8.2
Cisco Webex Social (Discontinued)
Gantt Charts
Cisco Jabber
5.0
Cisco Webex Social (Discontinued)
Scheduling
Cisco Jabber
6.8
Cisco Webex Social (Discontinued)
Workflow Automation
Cisco Jabber
6.1
Cisco Webex Social (Discontinued)
Mobile Access
Cisco Jabber
8.2
Cisco Webex Social (Discontinued)
Search
Cisco Jabber
7.8
Cisco Webex Social (Discontinued)
Visual planning tools
Cisco Jabber
4.3
Cisco Webex Social (Discontinued)

Communication

Cisco Jabber
6.4
Cisco Webex Social (Discontinued)
10.0
Chat
Cisco Jabber
8.6
Cisco Webex Social (Discontinued)
10.0
Notifications
Cisco Jabber
8.3
Cisco Webex Social (Discontinued)
Discussions
Cisco Jabber
7.2
Cisco Webex Social (Discontinued)
Surveys
Cisco Jabber
6.5
Cisco Webex Social (Discontinued)
Internal knowledgebase
Cisco Jabber
6.1
Cisco Webex Social (Discontinued)
Integrates with GoToMeeting
Cisco Jabber
4.6
Cisco Webex Social (Discontinued)
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Cisco Webex Social (Discontinued)
Integrates with Outlook
Cisco Jabber
7.8
Cisco Webex Social (Discontinued)
10.0

File Sharing & Management

Cisco Jabber
6.9
Cisco Webex Social (Discontinued)
8.3
Versioning
Cisco Jabber
6.9
Cisco Webex Social (Discontinued)
Video files
Cisco Jabber
7.1
Cisco Webex Social (Discontinued)
Audio files
Cisco Jabber
7.4
Cisco Webex Social (Discontinued)
Document collaboration
Cisco Jabber
7.0
Cisco Webex Social (Discontinued)
10.0
Access control
Cisco Jabber
7.6
Cisco Webex Social (Discontinued)
10.0
Advanced security features
Cisco Jabber
7.5
Cisco Webex Social (Discontinued)
5.0
Integrates with Google Drive
Cisco Jabber
5.1
Cisco Webex Social (Discontinued)
Device sync
Cisco Jabber
6.7
Cisco Webex Social (Discontinued)

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Cisco Webex Social (Discontinued)

  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Cisco Webex Social (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Webex Social (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Cisco Webex Social (Discontinued)
10.0

Likelihood to Renew

Cisco Jabber
10.0
Cisco Webex Social (Discontinued)

Usability

Cisco Jabber
9.0
Cisco Webex Social (Discontinued)

Support Rating

Cisco Jabber
8.6
Cisco Webex Social (Discontinued)

Add comparison