Cisco Jabber vs Dialpad Talk

• As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
• Easy to collaborate from any device (mobile and personal computers). Multiplatform.
• Administrators able to customize the application's features as much as they need.
• Easy to integrate with Active Directory and Outlook. Unique user and password.
• Voice calls and messaging completely secure.
• Persistence chat for mobile.

Read full review

• Easy to set up – be up and running in minutes.
• Easy to manage – web GUI makes management simple.
• Great call quality – when direct to a desk phone or computer or HD audio on mobile quality is great and there is no perceptible delay that you can sometimes get with VOIP.

Read full review

• There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
• Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.

Read full review

• Sometimes calls connect with no audio (you can't hear the caller)
• It would be nice for Dialpad to auto sync new contacts from G-Suite (not requiring manual sync after initial sync)
• It would be nice if Dialpad had a 'robo-attendant' option where you could type out a greeting and have the attendant read it (instead of having to record your own audio)

Read full review

• Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
• Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
• Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.

Read full review

• Quality- With this app we can secure our quality level, always being on top of every interaction and never missing possible behaviors than [need to] be addressed in a timely manner.
• Flow- During the calls, we have some cards that remind our agents what to say and what to do when a specific word is mentioned.
• Immediate assistance- As supervisors we use the option to listen on live every possible negative interaction and work it out immediately.

Read full review