What users are saying about
Cisco Jabber
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Top Rated
423 Ratings
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Based on 423 reviews and ratings
86 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 86 reviews and ratings
Feature Set Ratings
- Egnyte ranks higher in 1 feature set: File Sharing & Management
Project Management
6.5
Cisco Jabber
65%

Egnyte
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 7/7 features
Cisco Jabber ranks higher in 7/7 features
Task Management
7.3
73%
66 Ratings

N/A
0 Ratings
Gantt Charts
5.7
57%
10 Ratings

N/A
0 Ratings
Scheduling
7.1
71%
74 Ratings

N/A
0 Ratings
Workflow Automation
6.0
60%
17 Ratings

N/A
0 Ratings
Mobile Access
8.1
81%
116 Ratings

N/A
0 Ratings
Search
7.3
73%
106 Ratings

N/A
0 Ratings
Visual planning tools
4.1
41%
17 Ratings

N/A
0 Ratings
Communication
6.1
Cisco Jabber
61%

Egnyte
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
8.5
85%
144 Ratings

N/A
0 Ratings
Notifications
8.3
83%
144 Ratings

N/A
0 Ratings
Discussions
7.6
76%
122 Ratings

N/A
0 Ratings
Surveys
5.0
50%
15 Ratings

N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings

N/A
0 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings

N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings

N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings

N/A
0 Ratings
File Sharing & Management
6.7
Cisco Jabber
67%

8.9
Egnyte
89%
Egnyte ranks higher in 7/9 features
Egnyte ranks higher in 7/9 features
Versioning
7.4
74%
66 Ratings

9.3
93%
33 Ratings
Video files
6.8
68%
98 Ratings

8.8
88%
29 Ratings
Audio files
7.5
75%
103 Ratings

8.8
88%
27 Ratings
Document collaboration
7.3
73%
84 Ratings

9.4
94%
33 Ratings
Access control
6.9
69%
31 Ratings

8.6
86%
35 Ratings
Advanced security features
6.8
68%
33 Ratings

N/A
0 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings

N/A
0 Ratings
Device sync
5.7
57%
22 Ratings

8.9
89%
32 Ratings
File search
N/A
0 Ratings

8.5
85%
34 Ratings
Cloud Storage Security & Administration
Cisco Jabber
Feature Set Not Supported
N/A

9.3
Egnyte
93%
Egnyte ranks higher in 3/3 features
Egnyte ranks higher in 3/3 features
User and role management
N/A
0 Ratings

9.5
95%
33 Ratings
File organization
N/A
0 Ratings

9.0
90%
35 Ratings
Device management
N/A
0 Ratings

9.4
94%
30 Ratings
Cloud Storage Platform
Cisco Jabber
Feature Set Not Supported
N/A

9.3
Egnyte
93%
Egnyte ranks higher in 3/3 features
Egnyte ranks higher in 3/3 features
Performance
N/A
0 Ratings

9.1
91%
34 Ratings
Reliability
N/A
0 Ratings

9.3
93%
34 Ratings
Storage Reports
N/A
0 Ratings

9.4
94%
30 Ratings
Attribute Ratings
- Cisco Jabber is rated higher in 1 area: Support Rating
- Egnyte is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
Likelihood to Recommend
8.1
Cisco Jabber
81%
152 Ratings

8.5
Egnyte
85%
39 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings

10.0
Egnyte
100%
6 Ratings
Usability
9.0
Cisco Jabber
90%
8 Ratings

9.6
Egnyte
96%
4 Ratings
Performance
Cisco Jabber
N/A
0 Ratings

8.8
Egnyte
88%
6 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings

7.7
Egnyte
77%
8 Ratings
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Egnyte
If you're simply sharing and syncing across devices and don't care about granular security permissions, this is an easy win.If you're needing more control over the ability to restrict users from deleting folders, sharing folders, and allowing only certain groups to be able to view a folder, this can work but will ultimately give you arthritis as you'll end up having to perform a multitude of clicks for a task that should be able to be done in a fraction of the action. Have a folder template that allows for the first two levels of folders to be view only and the third level allowing file/folder creation and deletion? Have fun setting each of the third level folder's permissions-- they should give out free wrist braces.When discussed with their engineers about this function, a suggested $28,000 custom script was suggested. I don't believe them when they say that they haven't heard of other customers wishing to assign rights to multiple folders-- Something any sort of real admin would require. It simply isn't important to them, which is fine. The current ability
IT Support Engineer
The PENTA Building GroupConstruction, 201-500 employees
Pros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesEgnyte
- It is very much proficient in sharing files within and outside of the organization.
- The integration is seamless with other available platforms. The desktop app is fast and reliable also the interface is very user-friendly to use.
- Users can download heavy files easily from the system without any lag or system bogging down.
Business Consultant
DeloitteManagement Consulting, 10,001+ employees
Cons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Egnyte
- We often have issues with WebEdit, changes not saving/overwriting
- No functionality to drag and drop files/folders within the UI, can only move things by going through Move > Select location
- When previewing Word files in the browser, tracked changes are not shown so there can be misunderstandings when quickly reviewing documents

Verified User
Account Manager in Other
Marketing and Advertising Company, 11-50 employeesPricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Egnyte
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month
Egnyte Editions & Modules
Edition
Team (1-10 employees) | $101 |
---|---|
Business (10-100 employees) | $201 |
Enterprise (50+ employees) | Contact sales team |
- per employee/per month
- none
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Egnyte
Egnyte 10.0
Based on 6 answers
We found that usage of Egnyte in our supported clients, with sufficient bandwidth, provided all the features and stability we required. The billing setup was fair and the support provided was ample for end users and well as our in house admins. There was a concern about high usage clients but this was taken into account during the vetting process.
I.T. Service Specialist
IEGInformation Technology and Services, 11-50 employees
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Egnyte
Egnyte 9.6
Based on 4 answers
We can really do anything we would like within Egnyte. If we find we're missing something, we can always go through their community and suggest changes. The major thing we're missing is the collaboration option within the desktop apps. It's working online though and for now, that's enough. Once it's implemented it will be 10/10.
Senior IT Supporter
VerticMarketing and Advertising, 51-200 employees
Performance
Cisco Jabber
No score
No answers yet
No answers on this topic
Egnyte
Egnyte 8.8
Based on 6 answers
Haven't had any issues with online page loading time. However, when downloading Keynote or Numbers files to WebEdit, there is often a delay in the file downloading or opening. Sometimes there are also issues with it opening multiple versions of the same file in WebEdit. One of these will be the WebEdit version and one will be a local version, if you don't notice this or accidentally close the wrong one, then you can lose your work. Sometimes this is retrievable through locally stored files but it does cause difficulties.

Verified User
Account Manager in Other
Marketing and Advertising Company, 11-50 employeesSupport Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Egnyte
Egnyte 7.7
Based on 8 answers
I never had to reach out to customer support for Egnyte. I don't know any coworkers who have had to reach out to Egnyte for support either. As far as I am concerned, the support team is doing a good job since I have not had to reach out to them.

Verified User
Manager in Social Media
Marketing and Advertising Company, 51-200 employeesAlternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Egnyte
At the time when this was implemented (over 5 years ago and still in production), there were issues with syncing and reliability that Egnyte did not have, and have continued to impress with. Other providers have improved a lot and Egnyte is fairly costly, but switching costs would be high to move away from it to similar solutions.
Client Success Manager
Philantech3Information Technology and Services, 1-10 employees
Return on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
Egnyte
- Allows us to easily communicate important data securely with other offices (not just sending via email)
- It allows everyone in our office to be working on the same information at the same time
- It meshes so well with salesforce that I can't really picture what our practice would look like if we didn't have the combination.
Pricing Analyst
Abacus Life Settlements, LLC.Insurance, 11-50 employees