What users are saying about
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Top Rated
286 Ratings
61 Ratings

Cisco Jabber

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Top Rated
286 Ratings
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Score 8.2 out of 100
61 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Egnyte

Egnyte is great for working collaboratively on documents that are passed around from person to person. We use the WebEdit feature so only one person can edit the document at a time, which avoids confusion with multiple rounds of edits and is a huge help with version control. We have implemented our own detailed filing system and as long as this adheres to it, it means that there are never any missing files, or issues with finding/accessing documents when members of staff are on holiday or off sick. However, there are some documents that we still use Google Docs and Google Sheets for, as Egnyte doesn't allow multiple people to edit a document simultaneously. For collaborative work with clients, it's still very useful to be able to work on a document or spreadsheet at the same time and have instant updates, which Google services are good for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Egnyte
Task Management
Cisco Jabber
8.2
Egnyte
Gantt Charts
Cisco Jabber
5.0
Egnyte
Scheduling
Cisco Jabber
6.8
Egnyte
Workflow Automation
Cisco Jabber
6.1
Egnyte
Mobile Access
Cisco Jabber
8.2
Egnyte
Search
Cisco Jabber
7.8
Egnyte
Visual planning tools
Cisco Jabber
4.3
Egnyte

Communication

Cisco Jabber
6.4
Egnyte
Chat
Cisco Jabber
8.6
Egnyte
Notifications
Cisco Jabber
8.3
Egnyte
Discussions
Cisco Jabber
7.2
Egnyte
Surveys
Cisco Jabber
6.5
Egnyte
Internal knowledgebase
Cisco Jabber
6.1
Egnyte
Integrates with GoToMeeting
Cisco Jabber
4.7
Egnyte
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Egnyte
Integrates with Outlook
Cisco Jabber
7.8
Egnyte

File Sharing & Management

Cisco Jabber
6.9
Egnyte
8.9
Versioning
Cisco Jabber
6.9
Egnyte
8.8
Video files
Cisco Jabber
7.1
Egnyte
9.0
Audio files
Cisco Jabber
7.4
Egnyte
9.0
Document collaboration
Cisco Jabber
7.0
Egnyte
8.4
Access control
Cisco Jabber
7.6
Egnyte
8.9
Advanced security features
Cisco Jabber
7.5
Egnyte
Integrates with Google Drive
Cisco Jabber
5.1
Egnyte
Device sync
Cisco Jabber
6.7
Egnyte
9.1
File search
Cisco Jabber
Egnyte
9.2

Cloud Storage Security & Administration

Cisco Jabber
Egnyte
9.3
User and role management
Cisco Jabber
Egnyte
9.1
File organization
Cisco Jabber
Egnyte
9.7
Device management
Cisco Jabber
Egnyte
9.2

Cloud Storage Platform

Cisco Jabber
Egnyte
8.9
Performance
Cisco Jabber
Egnyte
9.0
Reliability
Cisco Jabber
Egnyte
8.5
Storage Reports
Cisco Jabber
Egnyte
9.2

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Egnyte

  • One of Egnyte's features that we use quite frequently is file sharing to individuals outside of our company - whether we're sharing documents with prospects, potential buyers, or clients, it's as easy as sending a link to share a file, or creating a guest profile for them to sign in if they need to upload documents to us.
  • Desktop sync is a feature in Egnyte that we could not live without! The continuous sync means that our systems always have the latest version of every document that's worked on almost instantaneously.
  • Password protected file sharing is a must - we are a business brokerage firm and so client confidentiality is one of our highest priorities. Having the ability to put our files behind a password-protected link for viewing and downloading has helped us immensely.
Chelsey Clayton | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Egnyte

  • Workshops - a lot of people in our field have experienced a learning curve when implementing Egnyte. I think good workshops online would be excellent tools to allow them to reach Egnyte's full potential
  • Breaking links - If I share a confidential file, it would be excellent to easily re-access that link that was sent to that file and break that link (force it to no longer work). As it stands that often has to be done universally, and so one wrong move on our side has the potential to be catastrophic. There may be a way that I don't know about, but I think that points back to the idea of workshops
  • Varying user access - it would be nice to allow users to edit and delete only in certain parts of Egnyte, rather than giving them administrative access across the board.
Shawn Petrunak | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Egnyte

Egnyte 10.0
Based on 5 answers
We found that usage of Egnyte in our supported clients, with sufficient bandwidth, provided all the features and stability we required. The billing setup was fair and the support provided was ample for end users and well as our in house admins. There was a concern about high usage clients but this was taken into account during the vetting process.
Evan Wilson | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Egnyte

Egnyte 9.5
Based on 4 answers
We can really do anything we would like within Egnyte. If we find we're missing something, we can always go through their community and suggest changes. The major thing we're missing is the collaboration option within the desktop apps. It's working online though and for now, that's enough. Once it's implemented it will be 10/10.
Christopher Fritz | TrustRadius Reviewer

Performance

Cisco Jabber

No score
No answers yet
No answers on this topic

Egnyte

Egnyte 8.9
Based on 6 answers
Haven't had any issues with online page loading time. However, when downloading Keynote or Numbers files to WebEdit, there is often a delay in the file downloading or opening. Sometimes there are also issues with it opening multiple versions of the same file in WebEdit. One of these will be the WebEdit version and one will be a local version, if you don't notice this or accidentally close the wrong one, then you can lose your work. Sometimes this is retrievable through locally stored files but it does cause difficulties.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Egnyte

Egnyte 8.0
Based on 8 answers
I never had to reach out to customer support for Egnyte. I don't know any coworkers who have had to reach out to Egnyte for support either. As far as I am concerned, the support team is doing a good job since I have not had to reach out to them.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Egnyte

We also looked at Dropbox and a few others, and we found that Egnyte was (at the time) the ONLY HIPPA and Part 11 compliant software on the market. We loved the security features in Egnyte and felt safe trusting our data to such an innovative and reputable company. We are happy daily that we made the decision we did.
Katie Stevens | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Egnyte

  • Not having to install significant IT infrastructure is a real positive.
  • Rapid remote access to data helps business operations significantly.
  • Not having to hire in-house IT people to manage infrastructure is a significant cost saving.
  • Security is a concern as data could be accessed with just a password.
John Watson | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Egnyte

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Egnyte Editions & Modules

Edition
Team (1-10 employees)$101
Business (10-100 employees)$201
Enterprise (50+ employees)Contact sales team
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Egnyte
8.9

Likelihood to Renew

Cisco Jabber
10.0
Egnyte
10.0

Usability

Cisco Jabber
9.0
Egnyte
9.5

Performance

Cisco Jabber
Egnyte
8.9

Support Rating

Cisco Jabber
8.6
Egnyte
8.0

Add comparison