What users are saying about
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Top Rated
288 Ratings

Cisco Jabber

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Top Rated
288 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

FreeConference.com

It's great for virtually meeting with people in other cities/countries. It's terrific how they provide so many international numbers for people to use!
Michelle Braun | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
FreeConference.com
Task Management
Cisco Jabber
8.2
FreeConference.com
Gantt Charts
Cisco Jabber
5.0
FreeConference.com
Scheduling
Cisco Jabber
6.8
FreeConference.com
Workflow Automation
Cisco Jabber
6.1
FreeConference.com
Mobile Access
Cisco Jabber
8.2
FreeConference.com
Search
Cisco Jabber
7.8
FreeConference.com
Visual planning tools
Cisco Jabber
4.3
FreeConference.com

Communication

Cisco Jabber
6.4
FreeConference.com
Chat
Cisco Jabber
8.6
FreeConference.com
Notifications
Cisco Jabber
8.3
FreeConference.com
Discussions
Cisco Jabber
7.2
FreeConference.com
Surveys
Cisco Jabber
6.5
FreeConference.com
Internal knowledgebase
Cisco Jabber
6.1
FreeConference.com
Integrates with GoToMeeting
Cisco Jabber
4.6
FreeConference.com
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
FreeConference.com
Integrates with Outlook
Cisco Jabber
7.8
FreeConference.com

File Sharing & Management

Cisco Jabber
6.9
FreeConference.com
Versioning
Cisco Jabber
6.9
FreeConference.com
Video files
Cisco Jabber
7.1
FreeConference.com
Audio files
Cisco Jabber
7.4
FreeConference.com
Document collaboration
Cisco Jabber
7.0
FreeConference.com
Access control
Cisco Jabber
7.6
FreeConference.com
Advanced security features
Cisco Jabber
7.5
FreeConference.com
Integrates with Google Drive
Cisco Jabber
5.1
FreeConference.com
Device sync
Cisco Jabber
6.7
FreeConference.com

Cloud PBX

Cisco Jabber
FreeConference.com
10.0
Call reports
Cisco Jabber
FreeConference.com
10.0

Call Management

Cisco Jabber
FreeConference.com
9.1
Call recording
Cisco Jabber
FreeConference.com
9.1

VoIP system collaboration

Cisco Jabber
FreeConference.com
9.5
Video conferencing
Cisco Jabber
FreeConference.com
10.0
Audio conferencing
Cisco Jabber
FreeConference.com
9.1

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

FreeConference.com

  • You can subscribe in a couple clicks and that gives you access, for free, to unlimited conference calls within the US and a selection of other countries (premium accounts give access to all countries - but the free service is already quite amazing).
  • The quality of the calls is a sure benefit. One might expect for it to be poor as I did specifically because of the cost.
  • You can use your numbers without setting up a new conference call every time.
  • You can also schedule a conference and get reminded.
Amir Draquez | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

FreeConference.com

  • Early on (many years ago), I occasionally had some trouble getting everyone onto the same call. But that's only happened a couple of times many moons ago.
Michelle Braun | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

FreeConference.com

I selected freeconferences.com at the time because I didn't have access to my webex account and I was crunched for time . I was a bit amazed/"Taken back" as i wondered why this wasn't protocol already. The platform is easy, free, a no-brainer.
Amir Draquez | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

FreeConference.com

  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Michelle Braun | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

FreeConference.com

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConference.com Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
FreeConference.com
9.1

Likelihood to Renew

Cisco Jabber
10.0
FreeConference.com

Usability

Cisco Jabber
9.0
FreeConference.com

Support Rating

Cisco Jabber
8.6
FreeConference.com

Add comparison