What users are saying about
Cisco Jabber
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Top Rated
426 Ratings
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Based on 426 reviews and ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 18 reviews and ratings
Feature Set Ratings
Project Management
6.5
Cisco Jabber
65%
FreeConferenceCall.com
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 7/7 features
Cisco Jabber ranks higher in 7/7 features
Task Management
7.3
73%
69 Ratings
N/A
0 Ratings
Gantt Charts
5.7
57%
10 Ratings
N/A
0 Ratings
Scheduling
7.0
70%
78 Ratings
N/A
0 Ratings
Workflow Automation
6.0
60%
17 Ratings
N/A
0 Ratings
Mobile Access
8.1
81%
119 Ratings
N/A
0 Ratings
Search
7.3
73%
110 Ratings
N/A
0 Ratings
Visual planning tools
4.1
41%
17 Ratings
N/A
0 Ratings
Communication
6.1
Cisco Jabber
61%
FreeConferenceCall.com
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
8.6
86%
148 Ratings
N/A
0 Ratings
Notifications
8.3
83%
148 Ratings
N/A
0 Ratings
Discussions
7.6
76%
126 Ratings
N/A
0 Ratings
Surveys
5.0
50%
15 Ratings
N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings
N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings
N/A
0 Ratings
File Sharing & Management
6.7
Cisco Jabber
67%
FreeConferenceCall.com
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Versioning
7.5
75%
69 Ratings
N/A
0 Ratings
Video files
6.9
69%
101 Ratings
N/A
0 Ratings
Audio files
7.6
76%
106 Ratings
N/A
0 Ratings
Document collaboration
7.4
74%
87 Ratings
N/A
0 Ratings
Access control
6.9
69%
31 Ratings
N/A
0 Ratings
Advanced security features
6.7
67%
33 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings
N/A
0 Ratings
Device sync
5.7
57%
22 Ratings
N/A
0 Ratings
Cloud PBX
Cisco Jabber
Feature Set Not Supported
N/A
8.8
FreeConferenceCall.com
88%
FreeConferenceCall.com ranks higher in 4/4 features
FreeConferenceCall.com ranks higher in 4/4 features
Hosted PBX
N/A
0 Ratings
9.0
90%
3 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
10.0
100%
2 Ratings
User templates
N/A
0 Ratings
7.5
75%
2 Ratings
Call reports
N/A
0 Ratings
8.5
85%
8 Ratings
Call Management
Cisco Jabber
Feature Set Not Supported
N/A
8.2
FreeConferenceCall.com
82%
FreeConferenceCall.com ranks higher in 5/5 features
FreeConferenceCall.com ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
8.0
80%
1 Rating
Call recording
N/A
0 Ratings
8.9
89%
8 Ratings
Call park
N/A
0 Ratings
8.0
80%
2 Ratings
Call screening
N/A
0 Ratings
8.0
80%
3 Ratings
Message alerts
N/A
0 Ratings
8.0
80%
4 Ratings
VoIP system collaboration
Cisco Jabber
Feature Set Not Supported
N/A
7.6
FreeConferenceCall.com
76%
FreeConferenceCall.com ranks higher in 4/4 features
FreeConferenceCall.com ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
6.2
62%
6 Ratings
Audio conferencing
N/A
0 Ratings
7.4
74%
10 Ratings
Video screen sharing
N/A
0 Ratings
8.5
85%
5 Ratings
Instant messaging
N/A
0 Ratings
8.3
83%
3 Ratings
Mobile apps
Cisco Jabber
Feature Set Not Supported
N/A
8.8
FreeConferenceCall.com
88%
FreeConferenceCall.com ranks higher in 2/2 features
FreeConferenceCall.com ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
8.8
88%
2 Ratings
Mobile app for Android
N/A
0 Ratings
8.8
88%
2 Ratings
Attribute Ratings
- Cisco Jabber is rated higher in 1 area: Likelihood to Recommend
- FreeConferenceCall.com is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend
8.1
Cisco Jabber
81%
156 Ratings
6.8
FreeConferenceCall.com
68%
12 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings
10.0
FreeConferenceCall.com
100%
1 Rating
Usability
9.0
Cisco Jabber
90%
8 Ratings
10.0
FreeConferenceCall.com
100%
1 Rating
Support Rating
7.9
Cisco Jabber
79%
24 Ratings
9.5
FreeConferenceCall.com
95%
6 Ratings
Implementation Rating
Cisco Jabber
N/A
0 Ratings
10.0
FreeConferenceCall.com
100%
2 Ratings
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
FreeConferenceCall.com
FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
Acquisition Manager
Point Acquisitions LLCReal Estate, 1-10 employees
Pros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesFreeConferenceCall.com
- The online portal to access call details and recordings is very easy to use.
- The functions that are offered beyond the free plan are competitive with other providers.
- I feel that our calls are secure with our own personal access codes and the same number always being used.
Owner
Desktop Deputy Virtual AssistantConsumer Services, 1-10 employees
Cons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
FreeConferenceCall.com
- Recently callers cannot get onto the call
- Users on the call get bumped off
- Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
- I found customer service representatives rude and dismissive

Verified User
Team Lead in Other
Civic & Social Organization Company, 1-10 employeesPricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—FreeConferenceCall.com
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—FreeConferenceCall.com Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
FreeConferenceCall.com
FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Account Executive
Ellie MaeComputer Software, 1001-5000 employees
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
FreeConferenceCall.com
FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Account Executive
Ellie MaeComputer Software, 1001-5000 employees
Support Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
FreeConferenceCall.com
FreeConferenceCall.com 9.5
Based on 6 answers
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
Founder/CEO
Gig Gear LLCMusic, 1-10 employees
Implementation Rating
Cisco Jabber
No score
No answers yet
No answers on this topic
FreeConferenceCall.com
FreeConferenceCall.com 10.0
Based on 2 answers
It's a no brainer!
Account Executive
Ellie MaeComputer Software, 1001-5000 employees
Alternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
FreeConferenceCall.com
So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Chief Science Officer
Hydro Dynamics, Inc.Machinery, 1-10 employees
Return on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
FreeConferenceCall.com
- We pay next to nothing for our access and it creates a professional means of connecting with our clients.
- Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
- FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
Owner
Desktop Deputy Virtual AssistantConsumer Services, 1-10 employees