What users are saying about
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Top Rated
286 Ratings
14 Ratings

Cisco Jabber

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Top Rated
286 Ratings
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Score 8.2 out of 100
14 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Freshcaller

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Freshcaller
Task Management
Cisco Jabber
8.2
Freshcaller
Gantt Charts
Cisco Jabber
5.0
Freshcaller
Scheduling
Cisco Jabber
6.8
Freshcaller
Workflow Automation
Cisco Jabber
6.1
Freshcaller
Mobile Access
Cisco Jabber
8.2
Freshcaller
Search
Cisco Jabber
7.8
Freshcaller
Visual planning tools
Cisco Jabber
4.3
Freshcaller

Communication

Cisco Jabber
6.4
Freshcaller
Chat
Cisco Jabber
8.6
Freshcaller
Notifications
Cisco Jabber
8.3
Freshcaller
Discussions
Cisco Jabber
7.2
Freshcaller
Surveys
Cisco Jabber
6.5
Freshcaller
Internal knowledgebase
Cisco Jabber
6.1
Freshcaller
Integrates with GoToMeeting
Cisco Jabber
4.7
Freshcaller
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Freshcaller
Integrates with Outlook
Cisco Jabber
7.8
Freshcaller

File Sharing & Management

Cisco Jabber
6.9
Freshcaller
Versioning
Cisco Jabber
6.9
Freshcaller
Video files
Cisco Jabber
7.1
Freshcaller
Audio files
Cisco Jabber
7.4
Freshcaller
Document collaboration
Cisco Jabber
7.0
Freshcaller
Access control
Cisco Jabber
7.6
Freshcaller
Advanced security features
Cisco Jabber
7.5
Freshcaller
Integrates with Google Drive
Cisco Jabber
5.1
Freshcaller
Device sync
Cisco Jabber
6.7
Freshcaller

Cloud PBX

Cisco Jabber
Freshcaller
6.6
Hosted PBX
Cisco Jabber
Freshcaller
6.6
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
Freshcaller
7.8
Call reports
Cisco Jabber
Freshcaller
6.2
Directory of employee names
Cisco Jabber
Freshcaller
5.8

Call Management

Cisco Jabber
Freshcaller
7.2
Answering rules
Cisco Jabber
Freshcaller
7.0
Call recording
Cisco Jabber
Freshcaller
8.1
Call park
Cisco Jabber
Freshcaller
7.0
Call screening
Cisco Jabber
Freshcaller
6.0
Message alerts
Cisco Jabber
Freshcaller
7.7

VoIP system collaboration

Cisco Jabber
Freshcaller
5.9
Audio conferencing
Cisco Jabber
Freshcaller
5.9

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Freshcaller

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Freshcaller

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Freshcaller

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Freshcaller

Freshcaller 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Freshcaller

Freshcaller 7.1
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Freshcaller

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Freshcaller

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Freshcaller

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0*

* Unlimited Agents

Freshcaller Editions & Modules

Edition
Sprout$01
Blossom$191
Garden$391
Estate$991
  1. per agent/per month
Additional Pricing Details
Sprout - $0 (UNLIMITED AGENTS + pay per min) Blossom - $19 (per agent/month paid yearly + pay per min) - $25 (per agent/month paid monthly + pay per min) Garden - $40 (per agent/month paid yearly + pay per min) - $49 (per agent/month paid monthly + pay per min)

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Freshcaller
6.9

Likelihood to Renew

Cisco Jabber
10.0
Freshcaller

Usability

Cisco Jabber
9.0
Freshcaller
8.0

Support Rating

Cisco Jabber
8.6
Freshcaller
7.1

Add comparison