What users are saying about
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Top Rated
280 Ratings
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Top Rated
453 Ratings

Cisco Jabber

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Top Rated
280 Ratings
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Score 8.3 out of 100

Google Hangouts (Classic)

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Top Rated
453 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) [are] well suited for meetings that are set up within Gmail. It is good for screen sharing. Since it's so easy to set up, one can set up a meeting without much hassle and good for impromptu meetings as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.7
Google Hangouts (Classic)
Task Management
Cisco Jabber
8.3
Google Hangouts (Classic)
Gantt Charts
Cisco Jabber
5.0
Google Hangouts (Classic)
Scheduling
Cisco Jabber
7.2
Google Hangouts (Classic)
Workflow Automation
Cisco Jabber
6.1
Google Hangouts (Classic)
Mobile Access
Cisco Jabber
8.3
Google Hangouts (Classic)
Search
Cisco Jabber
7.8
Google Hangouts (Classic)
Visual planning tools
Cisco Jabber
4.3
Google Hangouts (Classic)

Communication

Cisco Jabber
6.5
Google Hangouts (Classic)
Chat
Cisco Jabber
8.7
Google Hangouts (Classic)
Notifications
Cisco Jabber
8.5
Google Hangouts (Classic)
Discussions
Cisco Jabber
7.3
Google Hangouts (Classic)
Surveys
Cisco Jabber
6.5
Google Hangouts (Classic)
Internal knowledgebase
Cisco Jabber
6.1
Google Hangouts (Classic)
Integrates with GoToMeeting
Cisco Jabber
4.7
Google Hangouts (Classic)
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Google Hangouts (Classic)
Integrates with Outlook
Cisco Jabber
7.8
Google Hangouts (Classic)

File Sharing & Management

Cisco Jabber
7.1
Google Hangouts (Classic)
Versioning
Cisco Jabber
7.3
Google Hangouts (Classic)
Video files
Cisco Jabber
7.3
Google Hangouts (Classic)
Audio files
Cisco Jabber
7.7
Google Hangouts (Classic)
Document collaboration
Cisco Jabber
7.4
Google Hangouts (Classic)
Access control
Cisco Jabber
7.6
Google Hangouts (Classic)
Advanced security features
Cisco Jabber
7.5
Google Hangouts (Classic)
Integrates with Google Drive
Cisco Jabber
5.1
Google Hangouts (Classic)
Device sync
Cisco Jabber
6.7
Google Hangouts (Classic)

Cloud PBX

Cisco Jabber
Google Hangouts (Classic)
7.3
Hosted PBX
Cisco Jabber
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
Google Hangouts (Classic)
8.0
User templates
Cisco Jabber
Google Hangouts (Classic)
7.0
Call reports
Cisco Jabber
Google Hangouts (Classic)
7.2
Directory of employee names
Cisco Jabber
Google Hangouts (Classic)
7.6

Call Management

Cisco Jabber
Google Hangouts (Classic)
6.8
Answering rules
Cisco Jabber
Google Hangouts (Classic)
7.1
Call recording
Cisco Jabber
Google Hangouts (Classic)
6.7
Call park
Cisco Jabber
Google Hangouts (Classic)
5.8
Call screening
Cisco Jabber
Google Hangouts (Classic)
7.0
Message alerts
Cisco Jabber
Google Hangouts (Classic)
7.7

VoIP system collaboration

Cisco Jabber
Google Hangouts (Classic)
8.3
Video conferencing
Cisco Jabber
Google Hangouts (Classic)
8.0
Audio conferencing
Cisco Jabber
Google Hangouts (Classic)
8.1
Video screen sharing
Cisco Jabber
Google Hangouts (Classic)
8.1
Instant messaging
Cisco Jabber
Google Hangouts (Classic)
8.7

Mobile apps

Cisco Jabber
Google Hangouts (Classic)
8.8
Mobile app for iOS
Cisco Jabber
Google Hangouts (Classic)
8.7
Mobile app for Android
Cisco Jabber
Google Hangouts (Classic)
8.9

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Google Hangouts (Classic)

  • Can set up different user groups with various personnel. In our case, we have different groups for different vehicle brands, one group for service advisors, one group for management, etc. Information can then be tailored to the correct people.
  • It is a contact less form of communication in an environment where various different people NEED to interact with one another throughout the day. Very helpful given the covid.
  • Setup and implementation are incredibly easy. Especially if work domain for email is attached to gmail like ours is
  • Ability to use Gmail search bar to search through chat history is very handy
Mark DiNallo | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Google Hangouts (Classic)

  • I'd like the ability to edit chats. I get why that feature isn't offered, but it would be a nice alternative to clean up language or disparaging remarks about organizations or individuals involved in the chat. I know you can't stop people from including things they may regret in the chat, but it would be nice to edit those after they were sent.
  • Again, I use this personally for my volunteer work outside of my day-to-day job. That being said, if it had a more professional feel, I'd feel great about recommending it to my organization. However, we already have a solution in place (Microsoft Teams), which I honestly like better.
  • I get the impression that Hangouts was made in mind for small to medium-sized groups, which is great. It's not designed for large groups or corporate use. This really isn't a negative, but just something to consider before jumping into it.
Richard Crane | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.As a basic instant messaging communication tool it does what it promises but if the plan is to obtain a robust solution with diverse features of communication, and plenty of customization and integration options then it is not the way to go.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.6
Google Hangouts (Classic)
8.2

Likelihood to Renew

Cisco Jabber
9.9
Google Hangouts (Classic)
10.0

Usability

Cisco Jabber
9.0
Google Hangouts (Classic)
8.3

Support Rating

Cisco Jabber
8.6
Google Hangouts (Classic)
7.9

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