What users are saying about
Cisco Jabber
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
426 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 426 reviews and ratings
Top Rated
499 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 499 reviews and ratings
Feature Set Ratings
Project Management
6.5
Cisco Jabber
65%
Google Hangouts (Classic)
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 7/7 features
Cisco Jabber ranks higher in 7/7 features
Task Management
7.3
73%
69 Ratings
N/A
0 Ratings
Gantt Charts
5.7
57%
10 Ratings
N/A
0 Ratings
Scheduling
7.0
70%
78 Ratings
N/A
0 Ratings
Workflow Automation
6.0
60%
17 Ratings
N/A
0 Ratings
Mobile Access
8.1
81%
119 Ratings
N/A
0 Ratings
Search
7.3
73%
110 Ratings
N/A
0 Ratings
Visual planning tools
4.1
41%
17 Ratings
N/A
0 Ratings
Communication
6.1
Cisco Jabber
61%
Google Hangouts (Classic)
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
8.6
86%
148 Ratings
N/A
0 Ratings
Notifications
8.3
83%
148 Ratings
N/A
0 Ratings
Discussions
7.6
76%
126 Ratings
N/A
0 Ratings
Surveys
5.0
50%
15 Ratings
N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings
N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings
N/A
0 Ratings
File Sharing & Management
6.7
Cisco Jabber
67%
Google Hangouts (Classic)
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Versioning
7.5
75%
69 Ratings
N/A
0 Ratings
Video files
6.9
69%
101 Ratings
N/A
0 Ratings
Audio files
7.6
76%
106 Ratings
N/A
0 Ratings
Document collaboration
7.4
74%
87 Ratings
N/A
0 Ratings
Access control
6.9
69%
31 Ratings
N/A
0 Ratings
Advanced security features
6.8
68%
33 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings
N/A
0 Ratings
Device sync
5.7
57%
22 Ratings
N/A
0 Ratings
Cloud PBX
Cisco Jabber
Feature Set Not Supported
N/A
8.0
Google Hangouts (Classic)
80%
Google Hangouts (Classic) ranks higher in 5/5 features
Google Hangouts (Classic) ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
7.4
74%
18 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
7.9
79%
28 Ratings
User templates
N/A
0 Ratings
8.6
86%
23 Ratings
Call reports
N/A
0 Ratings
8.3
83%
37 Ratings
Directory of employee names
N/A
0 Ratings
7.9
79%
47 Ratings
Call Management
Cisco Jabber
Feature Set Not Supported
N/A
7.2
Google Hangouts (Classic)
72%
Google Hangouts (Classic) ranks higher in 5/5 features
Google Hangouts (Classic) ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
7.3
73%
35 Ratings
Call recording
N/A
0 Ratings
7.2
72%
38 Ratings
Call park
N/A
0 Ratings
5.9
59%
20 Ratings
Call screening
N/A
0 Ratings
7.3
73%
39 Ratings
Message alerts
N/A
0 Ratings
8.2
82%
59 Ratings
VoIP system collaboration
Cisco Jabber
Feature Set Not Supported
N/A
8.6
Google Hangouts (Classic)
86%
Google Hangouts (Classic) ranks higher in 4/4 features
Google Hangouts (Classic) ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
8.5
85%
80 Ratings
Audio conferencing
N/A
0 Ratings
8.5
85%
80 Ratings
Video screen sharing
N/A
0 Ratings
8.3
83%
49 Ratings
Instant messaging
N/A
0 Ratings
9.0
90%
53 Ratings
Mobile apps
Cisco Jabber
Feature Set Not Supported
N/A
9.0
Google Hangouts (Classic)
90%
Google Hangouts (Classic) ranks higher in 2/2 features
Google Hangouts (Classic) ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
8.8
88%
74 Ratings
Mobile app for Android
N/A
0 Ratings
9.2
92%
72 Ratings
Attribute Ratings
- Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Usability
- Google Hangouts (Classic) is rated higher in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend
8.1
Cisco Jabber
81%
156 Ratings
7.7
Google Hangouts (Classic)
77%
92 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings
10.0
Google Hangouts (Classic)
100%
1 Rating
Usability
9.0
Cisco Jabber
90%
8 Ratings
8.4
Google Hangouts (Classic)
84%
9 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings
8.3
Google Hangouts (Classic)
83%
73 Ratings
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Google Hangouts (Classic)
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.

Verified User
Professional in Other
Education Management Company, 11-50 employeesPros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesGoogle Hangouts (Classic)
- Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
- Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
- Google Hangouts (Classic) is much easier to use than its competitors.
- Google Hangouts (Classic) have [a] good connection time and there are few glitches.

Verified User
Analyst in Finance and Accounting
Computer Software Company, 501-1000 employeesCons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Google Hangouts (Classic)
- I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
- More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
- Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Service Director
Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees
Pricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Google Hangouts (Classic)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Google Hangouts (Classic) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Google Hangouts (Classic)
Google Hangouts (Classic) 10.0
Based on 1 answer
No answer on this topic is available.
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Google Hangouts (Classic)
Google Hangouts (Classic) 8.4
Based on 9 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool

Verified User
Partner in Professional Services
Information Technology and Services Company, 201-500 employeesSupport Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Google Hangouts (Classic)
Google Hangouts (Classic) 8.3
Based on 73 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Alternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Google Hangouts (Classic)
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler
Beckman Coulter Life SciencesBiotechnology, 10,001+ employees
Return on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
Google Hangouts (Classic)
- I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

Verified User
Engineer in Engineering
Higher Education Company, 1001-5000 employees