Cisco Jabber vs Google Hangouts (Classic)

What users are saying about

Try Webex for Free

Score 8.1 out of 10

Based on 426 reviews and ratings

Try Webex for Free

Score 7.8 out of 10

Based on 499 reviews and ratings

Feature Set Ratings

Project Management

6.5

Cisco Jabber

65%

Google Hangouts (Classic)

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 7/7 features

Task Management

7.3

73%

69 Ratings

N/A

0 Ratings

Gantt Charts

5.7

57%

10 Ratings

N/A

0 Ratings

Scheduling

7.0

70%

78 Ratings

N/A

0 Ratings

Workflow Automation

6.0

60%

17 Ratings

N/A

0 Ratings

Mobile Access

8.1

81%

119 Ratings

N/A

0 Ratings

Search

7.3

73%

110 Ratings

N/A

0 Ratings

Visual planning tools

4.1

41%

17 Ratings

N/A

0 Ratings

Communication

6.1

Cisco Jabber

61%

Google Hangouts (Classic)

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Chat

8.6

86%

148 Ratings

N/A

0 Ratings

Notifications

8.3

83%

148 Ratings

N/A

0 Ratings

Discussions

7.6

76%

126 Ratings

N/A

0 Ratings

Surveys

5.0

50%

15 Ratings

N/A

0 Ratings

Internal knowledgebase

5.3

53%

20 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

4.0

40%

12 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

2.0

20%

12 Ratings

N/A

0 Ratings

Integrates with Outlook

7.8

78%

58 Ratings

N/A

0 Ratings

File Sharing & Management

6.7

Cisco Jabber

67%

Google Hangouts (Classic)

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Versioning

7.5

75%

69 Ratings

N/A

0 Ratings

Video files

6.9

69%

101 Ratings

N/A

0 Ratings

Audio files

7.6

76%

106 Ratings

N/A

0 Ratings

Document collaboration

7.4

74%

87 Ratings

N/A

0 Ratings

Access control

6.9

69%

31 Ratings

N/A

0 Ratings

Advanced security features

6.8

68%

33 Ratings

N/A

0 Ratings

Integrates with Google Drive

5.0

50%

10 Ratings

N/A

0 Ratings

Device sync

5.7

57%

22 Ratings

N/A

0 Ratings

Cloud PBX

Cisco Jabber

Feature Set Not Supported

N/A

8.0

Google Hangouts (Classic)

80%

Google Hangouts (Classic) ranks higher in 5/5 features

Hosted PBX

N/A

0 Ratings

7.4

74%

18 Ratings

Multi-level Interactive Voice Response (IVR)

N/A

0 Ratings

7.9

79%

28 Ratings

User templates

N/A

0 Ratings

8.6

86%

23 Ratings

Call reports

N/A

0 Ratings

8.3

83%

37 Ratings

Directory of employee names

N/A

0 Ratings

7.9

79%

47 Ratings

Call Management

Cisco Jabber

Feature Set Not Supported

N/A

7.2

Google Hangouts (Classic)

72%

Google Hangouts (Classic) ranks higher in 5/5 features

Answering rules

N/A

0 Ratings

7.3

73%

35 Ratings

Call recording

N/A

0 Ratings

7.2

72%

38 Ratings

Call park

N/A

0 Ratings

5.9

59%

20 Ratings

Call screening

N/A

0 Ratings

7.3

73%

39 Ratings

Message alerts

N/A

0 Ratings

8.2

82%

59 Ratings

VoIP system collaboration

Cisco Jabber

Feature Set Not Supported

N/A

8.6

Google Hangouts (Classic)

86%

Google Hangouts (Classic) ranks higher in 4/4 features

Video conferencing

N/A

0 Ratings

8.5

85%

80 Ratings

Audio conferencing

N/A

0 Ratings

8.5

85%

80 Ratings

Video screen sharing

N/A

0 Ratings

8.3

83%

49 Ratings

Instant messaging

N/A

0 Ratings

9.0

90%

53 Ratings

Mobile apps

Cisco Jabber

Feature Set Not Supported

N/A

9.0

Google Hangouts (Classic)

90%

Google Hangouts (Classic) ranks higher in 2/2 features

Mobile app for iOS

N/A

0 Ratings

8.8

88%

74 Ratings

Mobile app for Android

N/A

0 Ratings

9.2

92%

72 Ratings

Attribute Ratings

Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Usability
Google Hangouts (Classic) is rated higher in 2 areas: Likelihood to Renew, Support Rating

Cisco Jabber

81%

156 Ratings

7.7

Google Hangouts (Classic)

77%

92 Ratings

Cisco Jabber

56%

6 Ratings

10.0

Google Hangouts (Classic)

100%

1 Rating

Cisco Jabber

90%

8 Ratings

8.4

Google Hangouts (Classic)

84%

9 Ratings

Cisco Jabber

79%

24 Ratings

8.3

Google Hangouts (Classic)

83%

73 Ratings

Pros

Easy connection with internal and external colleagues via syncing with Outlook contacts.
Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Read full review

Verified User

Analyst in Quality Assurance

Medical Device Company, 10,001+ employees

View all 156 answers on this topic

Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
Google Hangouts (Classic) is much easier to use than its competitors.
Google Hangouts (Classic) have [a] good connection time and there are few glitches.

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Verified User

Analyst in Finance and Accounting

Computer Software Company, 501-1000 employees

View all 92 answers on this topic

Cons

Stability depends on internet connection more than it needs to
Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
Expensive pricing and pricing model for big organizations (per license)

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ozan guner

Senior IT Infrastructure Specialist

HiltiConstruction, 201-500 employees

View all 156 answers on this topic

I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.

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Mark DiNallo

Service Director

Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees

View all 92 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition

Jabber for Desktop	$50.00¹

Per License

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Google Hangouts (Classic) Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

Cisco Jabber 5.6

Based on 6 answers

I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.

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Siddharth Goyal

Software Engineer

Jaypee University of Information TechnologyComputer Software, 201-500 employees

View all 6 answers on this topic

Google Hangouts (Classic) 10.0

Based on 1 answer

No answer on this topic is available.

Usability

Cisco Jabber 9.0

Based on 8 answers

There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

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Kaitlin Tucker

Communications Coordinator

Chastain-Skillman,IncCivil Engineering, 51-200 employees

View all 8 answers on this topic

Google Hangouts (Classic) 8.4

Based on 9 answers

The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool

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Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

View all 9 answers on this topic

Support Rating

Cisco Jabber 7.9

Based on 24 answers

Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

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Debbie Johnson

Systems Administrator

Gentry LockeLaw Practice, 51-200 employees

View all 24 answers on this topic

Google Hangouts (Classic) 8.3

Based on 73 answers

Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.

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Richard Crane

Senior Business Analyst

Southwest Gas CorporationUtilities, 1001-5000 employees

View all 73 answers on this topic

Alternatives Considered

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.

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Jian Groenewald

Service Support Analyst

NSC GlobalInformation Technology & Services, 501-1000 employees

View all 156 answers on this topic

Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.

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Chris Carpenter

Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler

Beckman Coulter Life SciencesBiotechnology, 10,001+ employees

View all 92 answers on this topic

Return on Investment

Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

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Eric Taylor

VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

View all 156 answers on this topic

I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

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Verified User

Engineer in Engineering

Higher Education Company, 1001-5000 employees

View all 92 answers on this topic

Cisco Jabber

Google Hangouts (Classic)

Cisco Jabber

Google Hangouts (Classic)

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Jabber

Google Hangouts (Classic)

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Jabber

Google Hangouts (Classic)

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Jabber

Google Hangouts (Classic)

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Cisco Jabber

Google Hangouts (Classic)

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Jabber

Google Hangouts (Classic)

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Cisco Jabber

Google Hangouts (Classic)

Mobile app for iOS

Mobile app for Android

Cisco Jabber

Google Hangouts (Classic)

Cisco Jabber

Google Hangouts (Classic)

Cisco Jabber

Google Hangouts (Classic)

Cisco Jabber

Google Hangouts (Classic)

Likelihood to Recommend

Cisco Jabber

Google Hangouts (Classic)

Pros

Cisco Jabber

Google Hangouts (Classic)

Cons

Cisco Jabber

Google Hangouts (Classic)

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Cisco Jabber Editions & Modules