What users are saying about
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Top Rated
286 Ratings
Top Rated
181 Ratings

Cisco Jabber

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Top Rated
286 Ratings
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Score 8.2 out of 100
Top Rated
181 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Google Voice

Google Voice is well suited for most businesses I would think on a daily level, but not for a call center type atmosphere. When you have 50 to 100 callers using it and will typical call center attendance issues, paying their per user fee doesn't make sense. If I were a sole proprietor or just a few employees I would use this program above all other and would highly recommend it. But I would not recommend for a call center.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Google Voice
Task Management
Cisco Jabber
8.2
Google Voice
Gantt Charts
Cisco Jabber
5.0
Google Voice
Scheduling
Cisco Jabber
6.8
Google Voice
Workflow Automation
Cisco Jabber
6.1
Google Voice
Mobile Access
Cisco Jabber
8.2
Google Voice
Search
Cisco Jabber
7.8
Google Voice
Visual planning tools
Cisco Jabber
4.3
Google Voice

Communication

Cisco Jabber
6.4
Google Voice
Chat
Cisco Jabber
8.6
Google Voice
Notifications
Cisco Jabber
8.3
Google Voice
Discussions
Cisco Jabber
7.2
Google Voice
Surveys
Cisco Jabber
6.5
Google Voice
Internal knowledgebase
Cisco Jabber
6.1
Google Voice
Integrates with GoToMeeting
Cisco Jabber
4.7
Google Voice
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Google Voice
Integrates with Outlook
Cisco Jabber
7.8
Google Voice

File Sharing & Management

Cisco Jabber
6.9
Google Voice
Versioning
Cisco Jabber
6.9
Google Voice
Video files
Cisco Jabber
7.1
Google Voice
Audio files
Cisco Jabber
7.4
Google Voice
Document collaboration
Cisco Jabber
7.0
Google Voice
Access control
Cisco Jabber
7.6
Google Voice
Advanced security features
Cisco Jabber
7.5
Google Voice
Integrates with Google Drive
Cisco Jabber
5.1
Google Voice
Device sync
Cisco Jabber
6.7
Google Voice

Cloud PBX

Cisco Jabber
Google Voice
7.7
Hosted PBX
Cisco Jabber
Google Voice
7.8
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
Google Voice
7.4
User templates
Cisco Jabber
Google Voice
7.1
Call reports
Cisco Jabber
Google Voice
7.7
Directory of employee names
Cisco Jabber
Google Voice
8.7

Call Management

Cisco Jabber
Google Voice
8.1
Answering rules
Cisco Jabber
Google Voice
7.6
Call recording
Cisco Jabber
Google Voice
8.3
Call park
Cisco Jabber
Google Voice
7.9
Call screening
Cisco Jabber
Google Voice
7.9
Message alerts
Cisco Jabber
Google Voice
8.7

VoIP system collaboration

Cisco Jabber
Google Voice
7.7
Video conferencing
Cisco Jabber
Google Voice
7.3
Audio conferencing
Cisco Jabber
Google Voice
8.1
Video screen sharing
Cisco Jabber
Google Voice
7.2
Instant messaging
Cisco Jabber
Google Voice
8.2

Mobile apps

Cisco Jabber
Google Voice
8.7
Mobile app for iOS
Cisco Jabber
Google Voice
8.8
Mobile app for Android
Cisco Jabber
Google Voice
8.6

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Google Voice

Google Voice 9.2
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Google Voice

Google Voice 8.9
Based on 8 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Google Voice

Google Voice 7.0
Based on 44 answers
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 10.0
Based on 3 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Google Voice

Our old phone service was extremely traditional and under utilized. While we didn't select Google Voice in the end, we are still in search of a phone service that will meet our needs and company communication protocol. Our old phone service was very expensive compared to Google Voice. One of it's main features was video calling which seems irrelevant in today's age with easy access to Zoom.
Kyle Moninger | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Google Voice

  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Sam Shearin | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Voice Editions & Modules

Edition
Starter$101
Standard$201
Premier$301
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Google Voice
8.5

Likelihood to Renew

Cisco Jabber
10.0
Google Voice
9.2

Usability

Cisco Jabber
9.0
Google Voice
8.9

Support Rating

Cisco Jabber
8.6
Google Voice
7.0

Implementation Rating

Cisco Jabber
Google Voice
10.0

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