Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Jabber
Score 8.1 out of 10
N/A
Cisco Jabber is a communication platform that is available as a browser-based and mobile app solution. It allows users to collaborate across channels such as instant messaging, voice, VoIP, and video telephony. Features include voice and video calling, call recording, and broadcast messaging.
$50
Per License
Google Voice
Score 7.6 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Pricing
Cisco JabberGoogle Voice
Editions & Modules
Jabber for Desktop
$50.00
Per License
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
Cisco JabberGoogle Voice
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco JabberGoogle Voice
Considered Both Products
Cisco Jabber
Google Voice
Top Pros
Top Cons
Features
Cisco JabberGoogle Voice
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Jabber
6.4
151 Ratings
21% below category average
Google Voice
-
Ratings
Task Management6.877 Ratings00 Ratings
Gantt Charts5.710 Ratings00 Ratings
Scheduling7.088 Ratings00 Ratings
Workflow Automation6.017 Ratings00 Ratings
Mobile Access8.0133 Ratings00 Ratings
Search7.2124 Ratings00 Ratings
Visual planning tools4.117 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Jabber
6.2
171 Ratings
25% below category average
Google Voice
-
Ratings
Chat8.9162 Ratings00 Ratings
Notifications8.5164 Ratings00 Ratings
Discussions7.7141 Ratings00 Ratings
Surveys4.915 Ratings00 Ratings
Internal knowledgebase5.220 Ratings00 Ratings
Integrates with GoToMeeting4.012 Ratings00 Ratings
Integrates with Gmail and Google Hangouts2.012 Ratings00 Ratings
Integrates with Outlook8.057 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Jabber
6.6
130 Ratings
20% below category average
Google Voice
-
Ratings
Versioning7.378 Ratings00 Ratings
Video files6.8111 Ratings00 Ratings
Audio files7.5116 Ratings00 Ratings
Document collaboration7.496 Ratings00 Ratings
Access control6.831 Ratings00 Ratings
Advanced security features6.733 Ratings00 Ratings
Integrates with Google Drive5.010 Ratings00 Ratings
Device sync5.621 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Jabber
-
Ratings
Google Voice
5.4
50 Ratings
41% below category average
Hosted PBX00 Ratings8.523 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.926 Ratings
User templates00 Ratings3.519 Ratings
Call reports00 Ratings4.543 Ratings
Directory of employee names00 Ratings4.525 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Jabber
-
Ratings
Google Voice
6.8
64 Ratings
20% below category average
Answering rules00 Ratings5.043 Ratings
Call recording00 Ratings8.150 Ratings
Call park00 Ratings6.622 Ratings
Call screening00 Ratings7.859 Ratings
Message alerts00 Ratings6.462 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Jabber
-
Ratings
Google Voice
7.7
42 Ratings
5% below category average
Video conferencing00 Ratings6.820 Ratings
Audio conferencing00 Ratings8.437 Ratings
Video screen sharing00 Ratings6.113 Ratings
Instant messaging00 Ratings9.426 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Jabber
-
Ratings
Google Voice
7.8
60 Ratings
5% below category average
Mobile app for iOS00 Ratings7.143 Ratings
Mobile app for Android00 Ratings8.448 Ratings
Best Alternatives
Cisco JabberGoogle Voice
Small Businesses
Stackby
Stackby
Score 9.3 out of 10
OpenPhone
OpenPhone
Score 9.4 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
PanTerra Networks
PanTerra Networks
Score 9.4 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.1 out of 10
Cisco Business Edition 7000
Cisco Business Edition 7000
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco JabberGoogle Voice
Likelihood to Recommend
8.2
(173 ratings)
6.5
(70 ratings)
Likelihood to Renew
3.9
(5 ratings)
9.3
(7 ratings)
Usability
9.0
(8 ratings)
9.0
(9 ratings)
Support Rating
7.9
(24 ratings)
7.0
(69 ratings)
Implementation Rating
-
(0 ratings)
10.0
(4 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.0
(1 ratings)
Professional Services
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
Cisco JabberGoogle Voice
Likelihood to Recommend
Cisco
Suitable for various situations. Making and receiving calls. Validation of the presence of collaborators before contacting. File sharing and remote access. Exchange of messages. Use via MRA that is, without VPN. Fantastic. It can be used in companies of different sizes and branches. And on various devices such as Android, iPhone, Windows, and Tablet. as a negative scenario, I only point out the fact that it is difficult to work in a chat group, as this is very complex in configuration and operation. But this comment of mine is like support. As a user, if this feature is configured, that would be great.
Read full review
Google
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review
Pros
Cisco
  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Read full review
Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Cons
Cisco
  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
Read full review
Google
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read full review
Likelihood to Renew
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
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Google
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review
Usability
Cisco
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Read full review
Google
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Read full review
Support Rating
Cisco
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Read full review
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Read full review
Implementation Rating
Cisco
No answers on this topic
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Read full review
Alternatives Considered
Cisco
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Read full review
Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Read full review
Contract Terms and Pricing Model
Cisco
No answers on this topic
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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Professional Services
Cisco
No answers on this topic
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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Return on Investment
Cisco
  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
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Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
ScreenShots