Likelihood to Recommend
Suitable for various situations. Making and receiving calls. Validation of the presence of collaborators before contacting. File sharing and remote access. Exchange of messages. Use via MRA that is, without VPN. Fantastic. It can be used in companies of different sizes and branches. And on various devices such as Android, iPhone, Windows, and Tablet. as a negative scenario, I only point out the fact that it is difficult to work in a chat group, as this is very complex in configuration and operation. But this comment of mine is like support. As a user, if this feature is configured, that would be great.
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In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review Pros Easy connection with internal and external colleagues via syncing with Outlook contacts. Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel. Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment. Read full review Google Voice has been great for setting up additional phone lines and numbers. The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer. Google Voice allows us to have multiple phone numbers and lines for specific business purposes. Read full review Cons Stability depends on internet connection more than it needs to Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option. Expensive pricing and pricing model for big organizations (per license) Read full review I think there is room to improve with regards to call forwarding. I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call. when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in. Read full review Likelihood to Renew
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing to have a desktop app that can make calls in the smartphone’s place. It seems appropriate in a time when we’re all worried about the robots rising and taking over the world. Why not transfer the functionality of a telephone to the same computer where we program those world-dominating robots? It’s practical. Cisco Jabber takes the classic idea of making calls with a phone and puts it in the same place where we spend most of our worktime. This frees up desk space, as well as keeps the smartphone available for what it was invented to do: take Instagram photos. Not to mention, because it has its own number, it makes it easier to contact clients without having to give them your personal phone number. Need to make a call, but you don’t want to share your home phone? Cisco Jabber makes that easy. And best of all, because you call through your computer, all you need is a microphone to speak and speakers to listen, and you never have to pick up the phone at all. If you hate having sweaty ears, then Cisco Jabber is your app of choice. Note: Because I have access to phone features only, and Cisco Jabber has more available that I can’t use, I can see where it may also be a pro for business owners that Cisco apparently allows custom features availability for users, depending on roles. Read full review
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review Usability
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
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I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Read full review Support Rating
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
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They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
Read full review Implementation Rating
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on
Skype Read full review Alternatives Considered
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
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The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With
, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Read full review Contract Terms and Pricing Model
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
Read full review Professional Services
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
Read full review Return on Investment Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location. More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community. Read full review Cost for Google Voice is stellar, starting at $10/mo per user. While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet. Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple. The cell phone app is reliable and easy to deploy. Read full review ScreenShots