What users are saying about
Cisco Jabber
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
423 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 423 reviews and ratings
Top Rated
193 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 193 reviews and ratings
Feature Set Ratings
Project Management
6.5
Cisco Jabber
65%
Google Voice
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 7/7 features
Cisco Jabber ranks higher in 7/7 features
Task Management
7.3
73%
66 Ratings
N/A
0 Ratings
Gantt Charts
5.7
57%
10 Ratings
N/A
0 Ratings
Scheduling
7.1
71%
74 Ratings
N/A
0 Ratings
Workflow Automation
6.0
60%
17 Ratings
N/A
0 Ratings
Mobile Access
8.1
81%
116 Ratings
N/A
0 Ratings
Search
7.3
73%
106 Ratings
N/A
0 Ratings
Visual planning tools
4.1
41%
17 Ratings
N/A
0 Ratings
Communication
6.1
Cisco Jabber
61%
Google Voice
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
8.5
85%
144 Ratings
N/A
0 Ratings
Notifications
8.3
83%
144 Ratings
N/A
0 Ratings
Discussions
7.6
76%
122 Ratings
N/A
0 Ratings
Surveys
5.0
50%
15 Ratings
N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings
N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings
N/A
0 Ratings
File Sharing & Management
6.7
Cisco Jabber
67%
Google Voice
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Versioning
7.4
74%
66 Ratings
N/A
0 Ratings
Video files
6.8
68%
98 Ratings
N/A
0 Ratings
Audio files
7.5
75%
103 Ratings
N/A
0 Ratings
Document collaboration
7.3
73%
84 Ratings
N/A
0 Ratings
Access control
6.9
69%
31 Ratings
N/A
0 Ratings
Advanced security features
6.8
68%
33 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings
N/A
0 Ratings
Device sync
5.7
57%
22 Ratings
N/A
0 Ratings
Cloud PBX
Cisco Jabber
Feature Set Not Supported
N/A
7.5
Google Voice
75%
Google Voice ranks higher in 5/5 features
Google Voice ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
8.4
84%
23 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
7.2
72%
26 Ratings
User templates
N/A
0 Ratings
6.4
64%
18 Ratings
Call reports
N/A
0 Ratings
7.2
72%
42 Ratings
Directory of employee names
N/A
0 Ratings
8.3
83%
24 Ratings
Call Management
Cisco Jabber
Feature Set Not Supported
N/A
8.0
Google Voice
80%
Google Voice ranks higher in 5/5 features
Google Voice ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
7.0
70%
43 Ratings
Call recording
N/A
0 Ratings
8.6
86%
50 Ratings
Call park
N/A
0 Ratings
7.3
73%
22 Ratings
Call screening
N/A
0 Ratings
8.3
83%
59 Ratings
Message alerts
N/A
0 Ratings
8.9
89%
61 Ratings
VoIP system collaboration
Cisco Jabber
Feature Set Not Supported
N/A
8.4
Google Voice
84%
Google Voice ranks higher in 4/4 features
Google Voice ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
7.9
79%
20 Ratings
Audio conferencing
N/A
0 Ratings
8.9
89%
37 Ratings
Video screen sharing
N/A
0 Ratings
7.4
74%
13 Ratings
Instant messaging
N/A
0 Ratings
9.3
93%
26 Ratings
Mobile apps
Cisco Jabber
Feature Set Not Supported
N/A
9.0
Google Voice
90%
Google Voice ranks higher in 2/2 features
Google Voice ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
9.1
91%
42 Ratings
Mobile app for Android
N/A
0 Ratings
8.9
89%
48 Ratings
Attribute Ratings
- Cisco Jabber is rated higher in 1 area: Support Rating
- Google Voice is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
- Cisco Jabber and Google Voice are tied in 1 area: Usability
Likelihood to Recommend
8.1
Cisco Jabber
81%
152 Ratings
8.8
Google Voice
88%
69 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings
9.3
Google Voice
93%
7 Ratings
Usability
9.0
Cisco Jabber
90%
8 Ratings
9.0
Google Voice
90%
9 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings
6.9
Google Voice
69%
69 Ratings
Implementation Rating
Cisco Jabber
N/A
0 Ratings
10.0
Google Voice
100%
4 Ratings
Contract Terms and Pricing Model
Cisco Jabber
N/A
0 Ratings
7.0
Google Voice
70%
1 Rating
Professional Services
Cisco Jabber
N/A
0 Ratings
7.0
Google Voice
70%
1 Rating
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Google Voice
[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.

Verified User
Manager in Research & Development
Market Research Company, 11-50 employeesPros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesGoogle Voice
- Google Voice has been great for setting up additional phone lines and numbers.
- The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
- Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

Verified User
Manager in Marketing
Internet Company, 1-10 employeesCons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Google Voice
- I think there is room to improve with regards to call forwarding.
- I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
- when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Risk Manager, and Insurance Agent
Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees
Pricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Google Voice
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user/per month
Google Voice Editions & Modules
Edition
Starter | $101 |
---|---|
Standard | $201 |
Premier | $301 |
- per user/per month
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Google Voice
Google Voice 9.3
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Independent Engineer Consultant
ECO-IT Networking Inc.Computer Networking, 11-50 employees
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Google Voice
Google Voice 9.0
Based on 9 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Podcast Producer & Audio Mixer
Rob Gokee MusicEntertainment, 1-10 employees
Support Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Google Voice
Google Voice 6.9
Based on 69 answers
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

Verified User
Administrative Assistant in Other
Events Services Company, 51-200 employeesImplementation Rating
Cisco Jabber
No score
No answers yet
No answers on this topic
Google Voice
Google Voice 10.0
Based on 4 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Policy Issuance
Stateside UnderwritingInsurance, 11-50 employees
Alternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Google Voice
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.

Verified User
Engineer in Research & Development
Research Company, 11-50 employeesContract Terms and Pricing Model
Cisco Jabber
No score
No answers yet
No answers on this topic
Google Voice
Google Voice 7.0
Based on 1 answer
Google Voice should be also be use to those who have difficulty in speaking English.So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal.The private data need to be in control much more securely and safely.
Doing a BootCamp
DigitalSherpa.AIComputer Software, 1-10 employees
Professional Services
Cisco Jabber
No score
No answers yet
No answers on this topic
Google Voice
Google Voice 7.0
Based on 1 answer
It help to connect with the products that we use as a part.We need to get in touch with our professional world.It is like a tool that helps us to get in touch with everything from A to Z in our professional careers.So we need to be in touch with everything as linearly as the jpb can be done.
Doing a BootCamp
DigitalSherpa.AIComputer Software, 1-10 employees
Return on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
Google Voice
- Cost for Google Voice is stellar, starting at $10/mo per user.
- While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
- Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
- The cell phone app is reliable and easy to deploy.
Chief Technology Officer
Infinite RecoveryHospital & Health Care, 51-200 employees