What users are saying about

Cisco Jabber vs Google Voice

Cisco Jabber
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Top Rated
423 Ratings
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Google Voice
Top Rated
193 Ratings

Cisco Jabber

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Top Rated
423 Ratings
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Score 8.1 out of 100

Based on 423 reviews and ratings

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Google Voice

Top Rated
193 Ratings
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Score 8.1 out of 100

Based on 193 reviews and ratings

Feature Set Ratings

    Project Management

    6.5

    Cisco Jabber

    65%

    Google Voice

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.3
    73%
    66 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    7.1
    71%
    74 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    116 Ratings
    N/A
    0 Ratings

    Search

    7.3
    73%
    106 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    Google Voice

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.5
    85%
    144 Ratings
    N/A
    0 Ratings

    Notifications

    8.3
    83%
    144 Ratings
    N/A
    0 Ratings

    Discussions

    7.6
    76%
    122 Ratings
    N/A
    0 Ratings

    Surveys

    5.0
    50%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.8
    78%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.7

    Cisco Jabber

    67%

    Google Voice

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.4
    74%
    66 Ratings
    N/A
    0 Ratings

    Video files

    6.8
    68%
    98 Ratings
    N/A
    0 Ratings

    Audio files

    7.5
    75%
    103 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.3
    73%
    84 Ratings
    N/A
    0 Ratings

    Access control

    6.9
    69%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.8
    68%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Cisco Jabber

    Feature Set Not Supported
    N/A
    7.5

    Google Voice

    75%
    Google Voice ranks higher in 5/5 features
    Google Voice ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.4
    84%
    23 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.2
    72%
    26 Ratings

    User templates

    N/A
    0 Ratings
    6.4
    64%
    18 Ratings

    Call reports

    N/A
    0 Ratings
    7.2
    72%
    42 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.3
    83%
    24 Ratings

    Call Management

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.0

    Google Voice

    80%
    Google Voice ranks higher in 5/5 features
    Google Voice ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    7.0
    70%
    43 Ratings

    Call recording

    N/A
    0 Ratings
    8.6
    86%
    50 Ratings

    Call park

    N/A
    0 Ratings
    7.3
    73%
    22 Ratings

    Call screening

    N/A
    0 Ratings
    8.3
    83%
    59 Ratings

    Message alerts

    N/A
    0 Ratings
    8.9
    89%
    61 Ratings

    VoIP system collaboration

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.4

    Google Voice

    84%
    Google Voice ranks higher in 4/4 features
    Google Voice ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    20 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.9
    89%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.4
    74%
    13 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.3
    93%
    26 Ratings

    Mobile apps

    Cisco Jabber

    Feature Set Not Supported
    N/A
    9.0

    Google Voice

    90%
    Google Voice ranks higher in 2/2 features
    Google Voice ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.1
    91%
    42 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.9
    89%
    48 Ratings

    Attribute Ratings

    • Cisco Jabber is rated higher in 1 area: Support Rating
    • Google Voice is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • Cisco Jabber and Google Voice are tied in 1 area: Usability

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    152 Ratings
    8.8

    Google Voice

    88%
    69 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings
    9.3

    Google Voice

    93%
    7 Ratings

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    9.0

    Google Voice

    90%
    9 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    6.9

    Google Voice

    69%
    69 Ratings

    Implementation Rating

    Cisco Jabber

    N/A
    0 Ratings
    10.0

    Google Voice

    100%
    4 Ratings

    Contract Terms and Pricing Model

    Cisco Jabber

    N/A
    0 Ratings
    7.0

    Google Voice

    70%
    1 Rating

    Professional Services

    Cisco Jabber

    N/A
    0 Ratings
    7.0

    Google Voice

    70%
    1 Rating

    Likelihood to Recommend

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.

    Read full review

    Mohammad Mashmoushi | TrustRadius Reviewer
    Mohammad Mashmoushi
    View all 152 answers on this topic

    Google Voice

    [Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 69 answers on this topic

    Pros

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 152 answers on this topic

    Google Voice

    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 69 answers on this topic

    Cons

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)

    Read full review

    ozan guner | TrustRadius Reviewer
    ozan guner
    View all 152 answers on this topic

    Google Voice

    • I think there is room to improve with regards to call forwarding.
    • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
    • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.

    Read full review

    Ben Caplan | TrustRadius Reviewer
    Ben Caplan
    View all 69 answers on this topic

    Pricing Details

    Cisco Jabber

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details
    —

    Google Voice

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $10 per user/per month

    Google Voice Editions & Modules

    Edition
    Starter$101
    Standard$201
    Premier$301
    1. per user/per month
    Additional Pricing Details
    —

    Likelihood to Renew

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.

    Read full review

    Siddharth Goyal | TrustRadius Reviewer
    Siddharth Goyal
    View all 6 answers on this topic

    Google Voice

    Google Voice 9.3
    Based on 7 answers
    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice

    Read full review

    Karrie Newton | TrustRadius Reviewer
    Karrie Newton
    View all 7 answers on this topic

    Usability

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

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    Kaitlin Tucker | TrustRadius Reviewer
    Kaitlin Tucker
    View all 8 answers on this topic

    Google Voice

    Google Voice 9.0
    Based on 9 answers
    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.

    Read full review

    Rob Gokee | TrustRadius Reviewer
    Rob Gokee
    View all 9 answers on this topic

    Support Rating

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

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    Debbie Johnson | TrustRadius Reviewer
    Debbie Johnson
    View all 24 answers on this topic

    Google Voice

    Google Voice 6.9
    Based on 69 answers
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 69 answers on this topic

    Implementation Rating

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Google Voice

    Google Voice 10.0
    Based on 4 answers
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

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    Reita Silvis | TrustRadius Reviewer
    Reita Silvis
    View all 4 answers on this topic

    Alternatives Considered

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.

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    Jian Groenewald | TrustRadius Reviewer
    Jian Groenewald
    View all 152 answers on this topic

    Google Voice

    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 69 answers on this topic

    Contract Terms and Pricing Model

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Google Voice

    Google Voice 7.0
    Based on 1 answer
    Google Voice should be also be use to those who have difficulty in speaking English.So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal.The private data need to be in control much more securely and safely.

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    Arkadip Kundu | TrustRadius Reviewer
    Arkadip Kundu
    View all 1 answers on this topic

    Professional Services

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    Google Voice

    Google Voice 7.0
    Based on 1 answer
    It help to connect with the products that we use as a part.We need to get in touch with our professional world.It is like a tool that helps us to get in touch with everything from A to Z in our professional careers.So we need to be in touch with everything as linearly as the jpb can be done.

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    Arkadip Kundu | TrustRadius Reviewer
    Arkadip Kundu
    View all 1 answers on this topic

    Return on Investment

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

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    Eric Taylor | TrustRadius Reviewer
    Eric Taylor
    View all 152 answers on this topic

    Google Voice

    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.

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    Sam Shearin | TrustRadius Reviewer
    Sam Shearin
    View all 69 answers on this topic

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