Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 8.0 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$19
per month per user
Webex App
Score 8.2 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
GoTo ConnectWebex App
Editions & Modules
Basic
Starting at $19
per month per user
Standard
Starting at $20
per month per user
Premium
Starting at $30
per month per user
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
GoTo ConnectWebex App
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsSign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.
More Pricing Information
Community Pulse
GoTo ConnectWebex App
Considered Both Products
GoTo Connect
Chose GoTo Connect
Zoom's feature set was far more constrained than GoTo Connect's. GoTo Connect offers a huge amount of complimentary add-ons. Another important area in which GoTo Connect has excelled is reliability. The extensive feature set is really helpful and will eventually bring …
Chose GoTo Connect
Very easily: it was the first we have tested. First days of Covid there was a lot of caos and we have not time for an market investigation
Webex App

No answer on this topic

Top Pros
Top Cons
Features
GoTo ConnectWebex App
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.4
170 Ratings
2% above category average
Webex App
-
Ratings
Hosted PBX8.4133 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.0115 Ratings00 Ratings
User templates8.6118 Ratings00 Ratings
Call reports7.8144 Ratings00 Ratings
Directory of employee names8.2151 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
8.4
180 Ratings
0% below category average
Webex App
-
Ratings
Answering rules8.9158 Ratings00 Ratings
Call recording8.2137 Ratings00 Ratings
Call park8.7128 Ratings00 Ratings
Call screening8.3134 Ratings00 Ratings
Message alerts8.2160 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.4
144 Ratings
2% above category average
Webex App
-
Ratings
Video conferencing8.0103 Ratings00 Ratings
Audio conferencing8.4143 Ratings00 Ratings
Video screen sharing8.589 Ratings00 Ratings
Instant messaging8.683 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
7.9
155 Ratings
5% below category average
Webex App
-
Ratings
Mobile app for iOS7.8132 Ratings00 Ratings
Mobile app for Android8.0115 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
GoTo Connect
-
Ratings
Webex App
8.0
544 Ratings
2% above category average
Task Management00 Ratings7.7304 Ratings
Gantt Charts00 Ratings7.4137 Ratings
Scheduling00 Ratings8.2419 Ratings
Workflow Automation00 Ratings7.9200 Ratings
Mobile Access00 Ratings8.8510 Ratings
Search00 Ratings8.0428 Ratings
Visual planning tools00 Ratings8.1223 Ratings
Communication
Comparison of Communication features of Product A and Product B
GoTo Connect
-
Ratings
Webex App
8.5
588 Ratings
6% above category average
Chat00 Ratings8.9578 Ratings
Notifications00 Ratings8.6569 Ratings
Discussions00 Ratings8.7522 Ratings
Surveys00 Ratings8.4277 Ratings
Internal knowledgebase00 Ratings8.1255 Ratings
Integrates with GoToMeeting00 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.6175 Ratings
Integrates with Outlook00 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
GoTo Connect
-
Ratings
Webex App
8.1
502 Ratings
0% below category average
Versioning00 Ratings7.6292 Ratings
Video files00 Ratings7.7430 Ratings
Audio files00 Ratings8.2431 Ratings
Document collaboration00 Ratings7.8406 Ratings
Access control00 Ratings8.5313 Ratings
Advanced security features00 Ratings8.3318 Ratings
Integrates with Google Drive00 Ratings8.3168 Ratings
Device sync00 Ratings8.6285 Ratings
Best Alternatives
GoTo ConnectWebex App
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
HCL Connections
HCL Connections
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ConnectWebex App
Likelihood to Recommend
7.9
(191 ratings)
8.5
(650 ratings)
Likelihood to Renew
6.5
(25 ratings)
8.5
(26 ratings)
Usability
7.7
(78 ratings)
8.9
(392 ratings)
Availability
9.0
(2 ratings)
7.7
(9 ratings)
Performance
9.5
(2 ratings)
8.2
(9 ratings)
Support Rating
8.3
(53 ratings)
8.0
(395 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
8.0
(85 ratings)
8.8
(11 ratings)
Configurability
-
(0 ratings)
7.9
(10 ratings)
Ease of integration
-
(0 ratings)
7.9
(7 ratings)
Product Scalability
9.5
(2 ratings)
8.8
(8 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.4
(7 ratings)
User Testimonials
GoTo ConnectWebex App
Likelihood to Recommend
GoTo (formerly LogMeIn)
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
Read full review
Cisco
I used the Webex App for managing my jobs to be done. I have regular virtual meetings for recruitment and training purposes. I use the Webex App for doing virtual meetings with high audio and video quality. They have whiteboard and screensharing capabilities for the meetings to be engaging. We experience a real time feedback and active participation of the participants after we choose Webex App. Also helps to schedule meetings with people all over the world so global communication made easy with the Webex App.
Read full review
Pros
GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
GoTo (formerly LogMeIn)
  • I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
  • Better integration of GoTo Meeting, which we also use (and like)
  • Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
Read full review
Cisco
  • The Seen by feature is annoying. It tells someone when you have looked at a message. I feel like I have to respond immediately when I want to wait a bit and compose a longer reply. Even if you could just turn it off would be great.
  • I am always early to meetings and even though I am already joined, Webex will still prompt me to join the meeting 5 minutes prior. I think it should already know that I'm connected and not keep poking me to join.
  • After a Webex meeting is over and I leave the meeting a web page pops up asking me how the meeting was and if I'd like to answer more questions about the meeting and the quality. That needs to be turned off as well
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Read full review
Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review
Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Read full review
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
Read full review
Support Rating
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
Read full review
Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Read full review
In-Person Training
GoTo (formerly LogMeIn)
No answers on this topic
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review
Online Training
GoTo (formerly LogMeIn)
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
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Implementation Rating
GoTo (formerly LogMeIn)
The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated
Read full review
Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
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Alternatives Considered
GoTo (formerly LogMeIn)
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
Read full review
Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
Read full review
Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
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Return on Investment
GoTo (formerly LogMeIn)
  • This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
  • As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
  • We were able to view attendee analytics and send messages for re-engagement
Read full review
Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)