What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
286 Ratings
Top Rated
89 Ratings

Cisco Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
286 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100
Top Rated
89 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

GoToConnect (formerly Jive)

Well suited for small businesses as well as large businesses even ones with multiple locations. Jive is easy to set up and maintain. Not easy to find a phone number to speak with someone in person. I would highly recommend Go To Connect to all my business colleagues.
Susan M Callan | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
GoToConnect (formerly Jive)
Task Management
Cisco Jabber
8.2
GoToConnect (formerly Jive)
Gantt Charts
Cisco Jabber
5.0
GoToConnect (formerly Jive)
Scheduling
Cisco Jabber
6.8
GoToConnect (formerly Jive)
Workflow Automation
Cisco Jabber
6.1
GoToConnect (formerly Jive)
Mobile Access
Cisco Jabber
8.2
GoToConnect (formerly Jive)
Search
Cisco Jabber
7.8
GoToConnect (formerly Jive)
Visual planning tools
Cisco Jabber
4.3
GoToConnect (formerly Jive)

Communication

Cisco Jabber
6.4
GoToConnect (formerly Jive)
Chat
Cisco Jabber
8.6
GoToConnect (formerly Jive)
Notifications
Cisco Jabber
8.3
GoToConnect (formerly Jive)
Discussions
Cisco Jabber
7.2
GoToConnect (formerly Jive)
Surveys
Cisco Jabber
6.5
GoToConnect (formerly Jive)
Internal knowledgebase
Cisco Jabber
6.1
GoToConnect (formerly Jive)
Integrates with GoToMeeting
Cisco Jabber
4.7
GoToConnect (formerly Jive)
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
GoToConnect (formerly Jive)
Integrates with Outlook
Cisco Jabber
7.8
GoToConnect (formerly Jive)

File Sharing & Management

Cisco Jabber
6.9
GoToConnect (formerly Jive)
Versioning
Cisco Jabber
6.9
GoToConnect (formerly Jive)
Video files
Cisco Jabber
7.1
GoToConnect (formerly Jive)
Audio files
Cisco Jabber
7.4
GoToConnect (formerly Jive)
Document collaboration
Cisco Jabber
7.0
GoToConnect (formerly Jive)
Access control
Cisco Jabber
7.6
GoToConnect (formerly Jive)
Advanced security features
Cisco Jabber
7.5
GoToConnect (formerly Jive)
Integrates with Google Drive
Cisco Jabber
5.1
GoToConnect (formerly Jive)
Device sync
Cisco Jabber
6.7
GoToConnect (formerly Jive)

Cloud PBX

Cisco Jabber
GoToConnect (formerly Jive)
8.1
Hosted PBX
Cisco Jabber
GoToConnect (formerly Jive)
8.3
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
GoToConnect (formerly Jive)
9.0
User templates
Cisco Jabber
GoToConnect (formerly Jive)
7.5
Call reports
Cisco Jabber
GoToConnect (formerly Jive)
7.4
Directory of employee names
Cisco Jabber
GoToConnect (formerly Jive)
8.5

Call Management

Cisco Jabber
GoToConnect (formerly Jive)
8.7
Answering rules
Cisco Jabber
GoToConnect (formerly Jive)
9.1
Call recording
Cisco Jabber
GoToConnect (formerly Jive)
8.3
Call park
Cisco Jabber
GoToConnect (formerly Jive)
8.8
Call screening
Cisco Jabber
GoToConnect (formerly Jive)
9.0
Message alerts
Cisco Jabber
GoToConnect (formerly Jive)
8.5

VoIP system collaboration

Cisco Jabber
GoToConnect (formerly Jive)
8.2
Video conferencing
Cisco Jabber
GoToConnect (formerly Jive)
8.8
Audio conferencing
Cisco Jabber
GoToConnect (formerly Jive)
8.6
Video screen sharing
Cisco Jabber
GoToConnect (formerly Jive)
8.9
Instant messaging
Cisco Jabber
GoToConnect (formerly Jive)
6.3

Mobile apps

Cisco Jabber
GoToConnect (formerly Jive)
6.4
Mobile app for iOS
Cisco Jabber
GoToConnect (formerly Jive)
6.6
Mobile app for Android
Cisco Jabber
GoToConnect (formerly Jive)
6.1

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Support. Nowadays it's very hard to get good support and I feel that Jive is focusing on providing that good support. Support was the main reason we left the last phone company we went with.
  • Reliability - so far (3 months) the phone systems have worked and been reliable and we haven't had any major issues.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • The Jive app in the Apps Market is very poor quality.
  • Inability to sync messages between Jive app and GoToConnect
  • GoToConnect constantly disconnecting from the network. This wasn't an issue we had with RingCentral.
  • The inability of Jive to support images via SMS message. We've had to revert back to having merchants send images to our support inbox.
  • Text messages not successfully being sent.
  • Unresponsive/delayed response from dial pad within the GoToConnect application.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.2
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that Jive offers us. We've recommended Jive to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.4
Based on 43 answers
With all of the features that GoToConnect has to offer, the system is set up to learn them very quickly. To me the system looks the way you would expect a traditional desk phone to appear on a computer. You can see your screen and each menu item on the side would be line a button to access different features. Very user friendly.
Shanna Kostopulos | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.6
Based on 84 answers
We LOVE Jive support. Not only does it have great online documentation, but the staff at the call center are terrific. They are extremely knowledgeable and will stay with you until your problem is resolved. AND, even after the problem is resolved, the customer service department follows up to see if everything is okay and makes sure that the problem STAYS resolved.
Deborah Shapiro | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 3 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

Some of our offices had dedicated, on-premise Avaya PBX before we moved to Jive. I found Avaya difficult to configure, troubleshoot and maintain. That is all a thing of the past now that we are on Jive. I would never go back to a traditional phone system after I've experienced what being on cloud-hosted VoIP is like.
Jeff Nickles | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Jive allows our org to adapt easily to growth with its ease of use in the system it offers for call routing setup.
  • Jive has allowed us easy control in making marketing messages available to our clients via our hold music.
  • We have experienced a surge of productivity saved a lot of much needed capital because of our ability to right size our communication departments and route call efficiently.
Mike Madsen | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
GoToConnect (formerly Jive)
8.9

Likelihood to Renew

Cisco Jabber
10.0
GoToConnect (formerly Jive)
9.2

Usability

Cisco Jabber
9.0
GoToConnect (formerly Jive)
8.4

Support Rating

Cisco Jabber
8.6
GoToConnect (formerly Jive)
8.6

Implementation Rating

Cisco Jabber
GoToConnect (formerly Jive)
9.1

Add comparison