What users are saying about
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Top Rated
424 Ratings
86 Ratings

Cisco Jabber

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Top Rated
424 Ratings
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Score 8.1 out of 100
86 Ratings
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Score 7.3 out of 100

Feature Set Ratings

    Project Management

    6.5

    Cisco Jabber

    65%

    Grasshopper

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.2
    72%
    67 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    7.1
    71%
    75 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    117 Ratings
    N/A
    0 Ratings

    Search

    7.2
    72%
    107 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    Grasshopper

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.5
    85%
    145 Ratings
    N/A
    0 Ratings

    Notifications

    8.3
    83%
    145 Ratings
    N/A
    0 Ratings

    Discussions

    7.6
    76%
    123 Ratings
    N/A
    0 Ratings

    Surveys

    5.0
    50%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.8
    78%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.6

    Cisco Jabber

    66%

    Grasshopper

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.3
    73%
    67 Ratings
    N/A
    0 Ratings

    Video files

    6.7
    67%
    99 Ratings
    N/A
    0 Ratings

    Audio files

    7.5
    75%
    104 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.2
    72%
    85 Ratings
    N/A
    0 Ratings

    Access control

    6.9
    69%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.8
    68%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Cisco Jabber

    Feature Set Not Supported
    N/A
    9.7

    Grasshopper

    97%
    Grasshopper ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.5
    95%
    23 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    24 Ratings

    User templates

    N/A
    0 Ratings
    10.0
    100%
    19 Ratings

    Call reports

    N/A
    0 Ratings
    9.5
    95%
    33 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.5
    95%
    34 Ratings

    Call Management

    Cisco Jabber

    Feature Set Not Supported
    N/A
    9.6

    Grasshopper

    96%
    Grasshopper ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.3
    93%
    47 Ratings

    Call recording

    N/A
    0 Ratings
    9.5
    95%
    22 Ratings

    Call park

    N/A
    0 Ratings
    9.7
    97%
    12 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    36 Ratings

    Message alerts

    N/A
    0 Ratings
    9.3
    93%
    43 Ratings

    VoIP system collaboration

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.0

    Grasshopper

    80%
    Grasshopper ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Audio conferencing

    N/A
    0 Ratings
    7.7
    77%
    7 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Mobile apps

    Cisco Jabber

    Feature Set Not Supported
    N/A
    9.0

    Grasshopper

    90%
    Grasshopper ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    35 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.0
    90%
    29 Ratings

    Attribute Ratings

    • Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Grasshopper is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    153 Ratings
    8.0

    Grasshopper

    80%
    56 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings

    Grasshopper

    N/A
    0 Ratings

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    6.0

    Grasshopper

    60%
    1 Rating

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    8.7

    Grasshopper

    87%
    83 Ratings

    Likelihood to Recommend

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
    Mohammad Mashmoushi | TrustRadius Reviewer

    Grasshopper

    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Julliana Reyes | TrustRadius Reviewer

    Pros

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Anonymous | TrustRadius Reviewer

    Grasshopper

    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    David Renberg | TrustRadius Reviewer

    Cons

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    ozan guner | TrustRadius Reviewer

    Grasshopper

    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Trisha Miller | TrustRadius Reviewer

    Pricing Details

    Cisco Jabber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details

    Grasshopper

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    Grasshopper Editions & Modules

    Edition
    Solo$291
    Partner$491
    Small Business$891
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Siddharth Goyal | TrustRadius Reviewer

    Grasshopper

    No score
    No answers yet
    No answers on this topic

    Usability

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Kaitlin Tucker | TrustRadius Reviewer

    Grasshopper

    Grasshopper 6.0
    Based on 1 answer
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Matthew Gardner | TrustRadius Reviewer

    Support Rating

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Debbie Johnson | TrustRadius Reviewer

    Grasshopper

    Grasshopper 8.7
    Based on 83 answers
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Diane Helbig | TrustRadius Reviewer

    Alternatives Considered

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
    Jian Groenewald | TrustRadius Reviewer

    Grasshopper

    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

    Return on Investment

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Eric Taylor | TrustRadius Reviewer

    Grasshopper

    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Courtney Mudd | TrustRadius Reviewer

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