Cisco Jabber vs Grasshopper

What users are saying about

Try Webex for Free

Score 8.1 out of 10

Based on 424 reviews and ratings

Try Webex for Free

Score 7.3 out of 10

Based on 86 reviews and ratings

Feature Set Ratings

Project Management

6.5

Cisco Jabber

65%

Grasshopper

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 7/7 features

Task Management

7.2

72%

67 Ratings

N/A

0 Ratings

Gantt Charts

5.7

57%

10 Ratings

N/A

0 Ratings

Scheduling

7.1

71%

75 Ratings

N/A

0 Ratings

Workflow Automation

6.0

60%

17 Ratings

N/A

0 Ratings

Mobile Access

8.1

81%

117 Ratings

N/A

0 Ratings

Search

7.2

72%

107 Ratings

N/A

0 Ratings

Visual planning tools

4.1

41%

17 Ratings

N/A

0 Ratings

Communication

6.1

Cisco Jabber

61%

Grasshopper

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Chat

8.5

85%

145 Ratings

N/A

0 Ratings

Notifications

8.3

83%

145 Ratings

N/A

0 Ratings

Discussions

7.6

76%

123 Ratings

N/A

0 Ratings

Surveys

5.0

50%

15 Ratings

N/A

0 Ratings

Internal knowledgebase

5.3

53%

20 Ratings

N/A

0 Ratings

Integrates with GoToMeeting

4.0

40%

12 Ratings

N/A

0 Ratings

Integrates with Gmail and Google Hangouts

2.0

20%

12 Ratings

N/A

0 Ratings

Integrates with Outlook

7.8

78%

58 Ratings

N/A

0 Ratings

File Sharing & Management

6.6

Cisco Jabber

66%

Grasshopper

Feature Set Not Supported

N/A

Cisco Jabber ranks higher in 8/8 features

Versioning

7.3

73%

67 Ratings

N/A

0 Ratings

Video files

6.7

67%

99 Ratings

N/A

0 Ratings

Audio files

7.5

75%

104 Ratings

N/A

0 Ratings

Document collaboration

7.2

72%

85 Ratings

N/A

0 Ratings

Access control

6.9

69%

31 Ratings

N/A

0 Ratings

Advanced security features

6.8

68%

33 Ratings

N/A

0 Ratings

Integrates with Google Drive

5.0

50%

10 Ratings

N/A

0 Ratings

Device sync

5.7

57%

22 Ratings

N/A

0 Ratings

Cloud PBX

Cisco Jabber

Feature Set Not Supported

N/A

9.7

Grasshopper

97%

Grasshopper ranks higher in 5/5 features

Hosted PBX

N/A

0 Ratings

9.5

95%

23 Ratings

Multi-level Interactive Voice Response (IVR)

N/A

0 Ratings

10.0

100%

24 Ratings

User templates

N/A

0 Ratings

10.0

100%

19 Ratings

Call reports

N/A

0 Ratings

9.5

95%

33 Ratings

Directory of employee names

N/A

0 Ratings

9.5

95%

34 Ratings

Call Management

Cisco Jabber

Feature Set Not Supported

N/A

9.6

Grasshopper

96%

Grasshopper ranks higher in 5/5 features

Answering rules

N/A

0 Ratings

9.3

93%

47 Ratings

Call recording

N/A

0 Ratings

9.5

95%

22 Ratings

Call park

N/A

0 Ratings

9.7

97%

12 Ratings

Call screening

N/A

0 Ratings

10.0

100%

36 Ratings

Message alerts

N/A

0 Ratings

9.3

93%

43 Ratings

VoIP system collaboration

Cisco Jabber

Feature Set Not Supported

N/A

8.0

Grasshopper

80%

Grasshopper ranks higher in 4/4 features

Video conferencing

N/A

0 Ratings

7.9

79%

3 Ratings

Audio conferencing

N/A

0 Ratings

7.7

77%

7 Ratings

Video screen sharing

N/A

0 Ratings

8.2

82%

3 Ratings

Instant messaging

N/A

0 Ratings

8.0

80%

9 Ratings

Mobile apps

Cisco Jabber

Feature Set Not Supported

N/A

9.0

Grasshopper

90%

Grasshopper ranks higher in 2/2 features

Mobile app for iOS

N/A

0 Ratings

9.0

90%

35 Ratings

Mobile app for Android

N/A

0 Ratings

9.0

90%

29 Ratings

Attribute Ratings

Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Usability
Grasshopper is rated higher in 1 area: Support Rating

Cisco Jabber

81%

153 Ratings

8.0

Grasshopper

80%

56 Ratings

Cisco Jabber

56%

6 Ratings

Grasshopper

N/A

0 Ratings

Cisco Jabber

90%

8 Ratings

6.0

Grasshopper

60%

1 Rating

Cisco Jabber

79%

24 Ratings

8.7

Grasshopper

87%

83 Ratings

Pros

Easy connection with internal and external colleagues via syncing with Outlook contacts.
Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Read full review

Verified User

Analyst in Quality Assurance

Medical Device Company, 10,001+ employees

View all 153 answers on this topic

I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
The cost is very reasonable for the value added to our company.

Read full review

David Renberg

Broker/Owner

Foundation RealtyReal Estate, 1-10 employees

View all 56 answers on this topic

Cons

Stability depends on internet connection more than it needs to
Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
Expensive pricing and pricing model for big organizations (per license)

Read full review

ozan guner

Senior IT Infrastructure Specialist

HiltiConstruction, 201-500 employees

View all 153 answers on this topic

It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

Read full review

Trisha Miller

President

Sunset TravelLeisure, Travel & Tourism, 1-10 employees

View all 56 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition

Jabber for Desktop	$50.00¹

Per License

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$29 per month

Grasshopper Editions & Modules

Edition

Solo	$29¹
Partner	$49¹
Small Business	$89¹

per month

Additional Pricing Details

—

Likelihood to Renew

Cisco Jabber 5.6

Based on 6 answers

I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.

Read full review

Siddharth Goyal

Software Engineer

Jaypee University of Information TechnologyComputer Software, 201-500 employees

View all 6 answers on this topic

No score

No answers yet

No answers on this topic

Usability

Cisco Jabber 9.0

Based on 8 answers

There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

Read full review

Kaitlin Tucker

Communications Coordinator

Chastain-Skillman,IncCivil Engineering, 51-200 employees

View all 8 answers on this topic

Grasshopper 6.0

Based on 1 answer

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

Read full review

Matthew Gardner

Co-Founder

RouteThisComputer Software, 11-50 employees

View all 1 answers on this topic

Support Rating

Cisco Jabber 7.9

Based on 24 answers

Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

Read full review

Debbie Johnson

Systems Administrator

Gentry LockeLaw Practice, 51-200 employees

View all 24 answers on this topic

Grasshopper 8.7

Based on 83 answers

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

Read full review

Diane Helbig

Business Advisor

Seize This DayManagement Consulting, 1-10 employees

View all 83 answers on this topic

Alternatives Considered

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.

Read full review

Jian Groenewald

Service Support Analyst

NSC GlobalInformation Technology & Services, 501-1000 employees

View all 153 answers on this topic

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

Read full review

Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician

Founder/CEO

Gig Gear LLCMusic, 1-10 employees

View all 56 answers on this topic

Return on Investment

Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.

Read full review

Eric Taylor

VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

View all 153 answers on this topic

It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
It's decreased the amount of time spent on unwanted sales calls via the call screening application.

Read full review

Courtney Mudd

Director of Human Resources

Influence & Co.Marketing and Advertising, 51-200 employees

View all 56 answers on this topic

Cisco Jabber

Grasshopper

Cisco Jabber

Grasshopper

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Jabber

Grasshopper

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Jabber

Grasshopper

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Jabber

Grasshopper

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Cisco Jabber

Grasshopper

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Jabber

Grasshopper

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Cisco Jabber

Grasshopper

Mobile app for iOS

Mobile app for Android

Cisco Jabber

Grasshopper

Cisco Jabber

Grasshopper

Cisco Jabber

Grasshopper

Cisco Jabber

Grasshopper

Likelihood to Recommend

Cisco Jabber

Grasshopper

Pros

Cisco Jabber

Grasshopper

Cons

Cisco Jabber

Grasshopper

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Cisco Jabber Editions & Modules