What users are saying about
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Top Rated
292 Ratings
Top Rated
82 Ratings

Cisco Jabber

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Top Rated
292 Ratings
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Score 8.2 out of 100
Top Rated
82 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Grasshopper

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Reyes Julliana | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Grasshopper
Task Management
Cisco Jabber
8.2
Grasshopper
Gantt Charts
Cisco Jabber
5.0
Grasshopper
Scheduling
Cisco Jabber
6.8
Grasshopper
Workflow Automation
Cisco Jabber
6.1
Grasshopper
Mobile Access
Cisco Jabber
8.2
Grasshopper
Search
Cisco Jabber
7.8
Grasshopper
Visual planning tools
Cisco Jabber
4.3
Grasshopper

Communication

Cisco Jabber
6.4
Grasshopper
Chat
Cisco Jabber
8.6
Grasshopper
Notifications
Cisco Jabber
8.3
Grasshopper
Discussions
Cisco Jabber
7.2
Grasshopper
Surveys
Cisco Jabber
6.5
Grasshopper
Internal knowledgebase
Cisco Jabber
6.1
Grasshopper
Integrates with GoToMeeting
Cisco Jabber
4.6
Grasshopper
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Grasshopper
Integrates with Outlook
Cisco Jabber
7.7
Grasshopper

File Sharing & Management

Cisco Jabber
6.9
Grasshopper
Versioning
Cisco Jabber
6.9
Grasshopper
Video files
Cisco Jabber
7.1
Grasshopper
Audio files
Cisco Jabber
7.4
Grasshopper
Document collaboration
Cisco Jabber
7.0
Grasshopper
Access control
Cisco Jabber
7.6
Grasshopper
Advanced security features
Cisco Jabber
7.5
Grasshopper
Integrates with Google Drive
Cisco Jabber
5.1
Grasshopper
Device sync
Cisco Jabber
6.7
Grasshopper

Cloud PBX

Cisco Jabber
Grasshopper
9.4
Hosted PBX
Cisco Jabber
Grasshopper
9.4
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
Grasshopper
9.3
User templates
Cisco Jabber
Grasshopper
9.6
Call reports
Cisco Jabber
Grasshopper
9.3
Directory of employee names
Cisco Jabber
Grasshopper
9.3

Call Management

Cisco Jabber
Grasshopper
9.2
Answering rules
Cisco Jabber
Grasshopper
9.2
Call recording
Cisco Jabber
Grasshopper
8.6
Call park
Cisco Jabber
Grasshopper
9.1
Call screening
Cisco Jabber
Grasshopper
9.6
Message alerts
Cisco Jabber
Grasshopper
9.3

VoIP system collaboration

Cisco Jabber
Grasshopper
8.0
Video conferencing
Cisco Jabber
Grasshopper
7.9
Audio conferencing
Cisco Jabber
Grasshopper
7.7
Video screen sharing
Cisco Jabber
Grasshopper
8.2
Instant messaging
Cisco Jabber
Grasshopper
8.3

Mobile apps

Cisco Jabber
Grasshopper
8.9
Mobile app for iOS
Cisco Jabber
Grasshopper
9.0
Mobile app for Android
Cisco Jabber
Grasshopper
8.9

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Grasshopper

  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
David Renberg | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Grasshopper

  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Trisha Miller | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Grasshopper

Grasshopper 8.4
Based on 43 answers
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Diane Helbig | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Grasshopper

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Grasshopper

  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Courtney Mudd | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Grasshopper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Grasshopper Editions & Modules

Edition
Solo$291
Partner$491
Small Business$891
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Grasshopper
8.1

Likelihood to Renew

Cisco Jabber
10.0
Grasshopper

Usability

Cisco Jabber
9.0
Grasshopper
6.0

Support Rating

Cisco Jabber
8.6
Grasshopper
8.4

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