What users are saying about
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Top Rated
422 Ratings

Cisco Jabber

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Top Rated
422 Ratings
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Score 8.1 out of 100
21 Ratings
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Score 6.3 out of 100

Feature Set Ratings

    Project Management

    6.5

    Cisco Jabber

    65%

    HCL Sametime (formerly from IBM)

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    7.3
    73%
    66 Ratings
    N/A
    0 Ratings

    Gantt Charts

    5.7
    57%
    10 Ratings
    N/A
    0 Ratings

    Scheduling

    7.1
    71%
    74 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.0
    60%
    17 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.1
    81%
    116 Ratings
    N/A
    0 Ratings

    Search

    7.3
    73%
    106 Ratings
    N/A
    0 Ratings

    Visual planning tools

    4.1
    41%
    17 Ratings
    N/A
    0 Ratings

    Communication

    6.1

    Cisco Jabber

    61%

    HCL Sametime (formerly from IBM)

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Chat

    8.5
    85%
    144 Ratings
    N/A
    0 Ratings

    Notifications

    8.3
    83%
    144 Ratings
    N/A
    0 Ratings

    Discussions

    7.6
    76%
    122 Ratings
    N/A
    0 Ratings

    Surveys

    5.0
    50%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    5.3
    53%
    20 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    4.0
    40%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    2.0
    20%
    12 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    7.8
    78%
    58 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.7

    Cisco Jabber

    67%

    HCL Sametime (formerly from IBM)

    Feature Set Not Supported
    N/A
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    7.4
    74%
    66 Ratings
    N/A
    0 Ratings

    Video files

    6.8
    68%
    98 Ratings
    N/A
    0 Ratings

    Audio files

    7.5
    75%
    103 Ratings
    N/A
    0 Ratings

    Document collaboration

    7.3
    73%
    84 Ratings
    N/A
    0 Ratings

    Access control

    6.9
    69%
    31 Ratings
    N/A
    0 Ratings

    Advanced security features

    6.8
    68%
    33 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    5.0
    50%
    10 Ratings
    N/A
    0 Ratings

    Device sync

    5.7
    57%
    22 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.4

    HCL Sametime (formerly from IBM)

    84%
    HCL Sametime (formerly from IBM) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Call Management

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime (formerly from IBM)

    80%
    HCL Sametime (formerly from IBM) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call park

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call screening

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    VoIP system collaboration

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8.0

    HCL Sametime (formerly from IBM)

    80%
    HCL Sametime (formerly from IBM) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Mobile apps

    Cisco Jabber

    Feature Set Not Supported
    N/A
    7.9

    HCL Sametime (formerly from IBM)

    79%
    HCL Sametime (formerly from IBM) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Attribute Ratings

    • Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Usability
    • HCL Sametime (formerly from IBM) is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.1

    Cisco Jabber

    81%
    152 Ratings
    7.1

    HCL Sametime (formerly from IBM)

    71%
    10 Ratings

    Likelihood to Renew

    5.6

    Cisco Jabber

    56%
    6 Ratings
    10.0

    HCL Sametime (formerly from IBM)

    100%
    1 Rating

    Usability

    9.0

    Cisco Jabber

    90%
    8 Ratings
    8.6

    HCL Sametime (formerly from IBM)

    86%
    2 Ratings

    Availability

    Cisco Jabber

    N/A
    0 Ratings
    10.0

    HCL Sametime (formerly from IBM)

    100%
    2 Ratings

    Performance

    Cisco Jabber

    N/A
    0 Ratings
    9.0

    HCL Sametime (formerly from IBM)

    90%
    2 Ratings

    Support Rating

    7.9

    Cisco Jabber

    79%
    24 Ratings
    8.3

    HCL Sametime (formerly from IBM)

    83%
    8 Ratings

    Product Scalability

    Cisco Jabber

    N/A
    0 Ratings
    10.0

    HCL Sametime (formerly from IBM)

    100%
    1 Rating

    Likelihood to Recommend

    Cisco Jabber

    I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
    Mohammad Mashmoushi | TrustRadius Reviewer

    HCL Sametime (formerly from IBM)

    Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
    Anonymous | TrustRadius Reviewer

    Pros

    Cisco Jabber

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Anonymous | TrustRadius Reviewer

    HCL Sametime (formerly from IBM)

    • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
    • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
    • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
    • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
    Anonymous | TrustRadius Reviewer

    Cons

    Cisco Jabber

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    ozan guner | TrustRadius Reviewer

    HCL Sametime (formerly from IBM)

    • Not convenient for a large group meeting.
    • Very basic tool for internal communication only not available for third party communication
    • Very basic and limited mobile app features.
    • High speed connection is needed to connect to Sametime
    Mogana Tashiani | TrustRadius Reviewer

    Pricing Details

    Cisco Jabber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $50 Per License

    Cisco Jabber Editions & Modules

    Edition
    Jabber for Desktop$50.001
    1. Per License
    Additional Pricing Details

    HCL Sametime (formerly from IBM)

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    HCL Sametime (formerly from IBM) Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Cisco Jabber

    Cisco Jabber 5.6
    Based on 6 answers
    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Siddharth Goyal | TrustRadius Reviewer

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 10.0
    Based on 1 answer
    Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
    Anonymous | TrustRadius Reviewer

    Usability

    Cisco Jabber

    Cisco Jabber 9.0
    Based on 8 answers
    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Kaitlin Tucker | TrustRadius Reviewer

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 8.6
    Based on 2 answers
    Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 10.0
    Based on 2 answers
    Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
    Anonymous | TrustRadius Reviewer

    Performance

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 9.0
    Based on 2 answers
    Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
    Anonymous | TrustRadius Reviewer

    Support Rating

    Cisco Jabber

    Cisco Jabber 7.9
    Based on 24 answers
    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Debbie Johnson | TrustRadius Reviewer

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 8.3
    Based on 8 answers
    I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco Jabber

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
    Jian Groenewald | TrustRadius Reviewer

    HCL Sametime (formerly from IBM)

    We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
    Anonymous | TrustRadius Reviewer

    Scalability

    Cisco Jabber

    No score
    No answers yet
    No answers on this topic

    HCL Sametime (formerly from IBM)

    HCL Sametime (formerly from IBM) 10.0
    Based on 1 answer
    Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco Jabber

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Eric Taylor | TrustRadius Reviewer

    HCL Sametime (formerly from IBM)

    • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
    • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
    • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
    Anonymous | TrustRadius Reviewer

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