What users are saying about
Cisco Jabber
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
422 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 422 reviews and ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.3 out of 100
Based on 21 reviews and ratings
Feature Set Ratings
Project Management
6.5
Cisco Jabber
65%
HCL Sametime (formerly from IBM)
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 7/7 features
Cisco Jabber ranks higher in 7/7 features
Task Management
7.3
73%
66 Ratings
N/A
0 Ratings
Gantt Charts
5.7
57%
10 Ratings
N/A
0 Ratings
Scheduling
7.1
71%
74 Ratings
N/A
0 Ratings
Workflow Automation
6.0
60%
17 Ratings
N/A
0 Ratings
Mobile Access
8.1
81%
116 Ratings
N/A
0 Ratings
Search
7.3
73%
106 Ratings
N/A
0 Ratings
Visual planning tools
4.1
41%
17 Ratings
N/A
0 Ratings
Communication
6.1
Cisco Jabber
61%
HCL Sametime (formerly from IBM)
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Chat
8.5
85%
144 Ratings
N/A
0 Ratings
Notifications
8.3
83%
144 Ratings
N/A
0 Ratings
Discussions
7.6
76%
122 Ratings
N/A
0 Ratings
Surveys
5.0
50%
15 Ratings
N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings
N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings
N/A
0 Ratings
File Sharing & Management
6.7
Cisco Jabber
67%
HCL Sametime (formerly from IBM)
Feature Set Not Supported
N/A
Cisco Jabber ranks higher in 8/8 features
Cisco Jabber ranks higher in 8/8 features
Versioning
7.4
74%
66 Ratings
N/A
0 Ratings
Video files
6.8
68%
98 Ratings
N/A
0 Ratings
Audio files
7.5
75%
103 Ratings
N/A
0 Ratings
Document collaboration
7.3
73%
84 Ratings
N/A
0 Ratings
Access control
6.9
69%
31 Ratings
N/A
0 Ratings
Advanced security features
6.8
68%
33 Ratings
N/A
0 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings
N/A
0 Ratings
Device sync
5.7
57%
22 Ratings
N/A
0 Ratings
Cloud PBX
Cisco Jabber
Feature Set Not Supported
N/A
8.4
HCL Sametime (formerly from IBM)
84%
HCL Sametime (formerly from IBM) ranks higher in 5/5 features
HCL Sametime (formerly from IBM) ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
9.0
90%
2 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
9.0
90%
2 Ratings
User templates
N/A
0 Ratings
8.0
80%
2 Ratings
Call reports
N/A
0 Ratings
8.0
80%
2 Ratings
Directory of employee names
N/A
0 Ratings
8.1
81%
7 Ratings
Call Management
Cisco Jabber
Feature Set Not Supported
N/A
8.0
HCL Sametime (formerly from IBM)
80%
HCL Sametime (formerly from IBM) ranks higher in 5/5 features
HCL Sametime (formerly from IBM) ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
8.0
80%
5 Ratings
Call recording
N/A
0 Ratings
8.0
80%
2 Ratings
Call park
N/A
0 Ratings
8.0
80%
1 Rating
Call screening
N/A
0 Ratings
8.0
80%
2 Ratings
Message alerts
N/A
0 Ratings
8.0
80%
6 Ratings
VoIP system collaboration
Cisco Jabber
Feature Set Not Supported
N/A
8.0
HCL Sametime (formerly from IBM)
80%
HCL Sametime (formerly from IBM) ranks higher in 4/4 features
HCL Sametime (formerly from IBM) ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
8.0
80%
6 Ratings
Audio conferencing
N/A
0 Ratings
8.0
80%
5 Ratings
Video screen sharing
N/A
0 Ratings
8.0
80%
1 Rating
Instant messaging
N/A
0 Ratings
8.0
80%
1 Rating
Mobile apps
Cisco Jabber
Feature Set Not Supported
N/A
7.9
HCL Sametime (formerly from IBM)
79%
HCL Sametime (formerly from IBM) ranks higher in 2/2 features
HCL Sametime (formerly from IBM) ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
7.9
79%
8 Ratings
Mobile app for Android
N/A
0 Ratings
7.9
79%
7 Ratings
Attribute Ratings
- Cisco Jabber is rated higher in 2 areas: Likelihood to Recommend, Usability
- HCL Sametime (formerly from IBM) is rated higher in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend
8.1
Cisco Jabber
81%
152 Ratings
7.1
HCL Sametime (formerly from IBM)
71%
10 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings
10.0
HCL Sametime (formerly from IBM)
100%
1 Rating
Usability
9.0
Cisco Jabber
90%
8 Ratings
8.6
HCL Sametime (formerly from IBM)
86%
2 Ratings
Availability
Cisco Jabber
N/A
0 Ratings
10.0
HCL Sametime (formerly from IBM)
100%
2 Ratings
Performance
Cisco Jabber
N/A
0 Ratings
9.0
HCL Sametime (formerly from IBM)
90%
2 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings
8.3
HCL Sametime (formerly from IBM)
83%
8 Ratings
Product Scalability
Cisco Jabber
N/A
0 Ratings
10.0
HCL Sametime (formerly from IBM)
100%
1 Rating
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
HCL Sametime (formerly from IBM)
Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesPros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesHCL Sametime (formerly from IBM)
- Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
- Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
- IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
- No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesCons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
HCL Sametime (formerly from IBM)
- Not convenient for a large group meeting.
- Very basic tool for internal communication only not available for third party communication
- Very basic and limited mobile app features.
- High speed connection is needed to connect to Sametime
Research Analyst and Consulting (Technology)
Frost & Sullivan Asia-PacificManagement Consulting, 501-1000 employees
Pricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—HCL Sametime (formerly from IBM)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—HCL Sametime (formerly from IBM) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesUsability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesReliability and Availability
Cisco Jabber
No score
No answers yet
No answers on this topic
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 10.0
Based on 2 answers
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesPerformance
Cisco Jabber
No score
No answers yet
No answers on this topic
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 9.0
Based on 2 answers
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesSupport Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 8.3
Based on 8 answers
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.

Verified User
Analyst in Corporate
Aviation & Aerospace Company, 10,001+ employeesAlternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
HCL Sametime (formerly from IBM)
We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.

Verified User
Technician in Information Technology
Financial Services Company, 10,001+ employeesScalability
Cisco Jabber
No score
No answers yet
No answers on this topic
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesReturn on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
HCL Sametime (formerly from IBM)
- Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
- We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
- The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.

Verified User
Analyst in Product Management
Sporting Goods Company, 501-1000 employees