What users are saying about
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Top Rated
284 Ratings

Cisco Jabber

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Top Rated
284 Ratings
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Score 8.2 out of 100
19 Ratings
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Score 7 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
HCL Sametime (formerly from IBM)
Task Management
Cisco Jabber
8.2
HCL Sametime (formerly from IBM)
Gantt Charts
Cisco Jabber
5.0
HCL Sametime (formerly from IBM)
Scheduling
Cisco Jabber
6.8
HCL Sametime (formerly from IBM)
Workflow Automation
Cisco Jabber
6.1
HCL Sametime (formerly from IBM)
Mobile Access
Cisco Jabber
8.2
HCL Sametime (formerly from IBM)
Search
Cisco Jabber
7.8
HCL Sametime (formerly from IBM)
Visual planning tools
Cisco Jabber
4.3
HCL Sametime (formerly from IBM)

Communication

Cisco Jabber
6.4
HCL Sametime (formerly from IBM)
Chat
Cisco Jabber
8.6
HCL Sametime (formerly from IBM)
Notifications
Cisco Jabber
8.3
HCL Sametime (formerly from IBM)
Discussions
Cisco Jabber
7.2
HCL Sametime (formerly from IBM)
Surveys
Cisco Jabber
6.5
HCL Sametime (formerly from IBM)
Internal knowledgebase
Cisco Jabber
6.1
HCL Sametime (formerly from IBM)
Integrates with GoToMeeting
Cisco Jabber
4.7
HCL Sametime (formerly from IBM)
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
HCL Sametime (formerly from IBM)
Integrates with Outlook
Cisco Jabber
7.8
HCL Sametime (formerly from IBM)

File Sharing & Management

Cisco Jabber
6.9
HCL Sametime (formerly from IBM)
Versioning
Cisco Jabber
6.9
HCL Sametime (formerly from IBM)
Video files
Cisco Jabber
7.1
HCL Sametime (formerly from IBM)
Audio files
Cisco Jabber
7.4
HCL Sametime (formerly from IBM)
Document collaboration
Cisco Jabber
7.0
HCL Sametime (formerly from IBM)
Access control
Cisco Jabber
7.6
HCL Sametime (formerly from IBM)
Advanced security features
Cisco Jabber
7.5
HCL Sametime (formerly from IBM)
Integrates with Google Drive
Cisco Jabber
5.1
HCL Sametime (formerly from IBM)
Device sync
Cisco Jabber
6.7
HCL Sametime (formerly from IBM)

Cloud PBX

Cisco Jabber
HCL Sametime (formerly from IBM)
8.3
Hosted PBX
Cisco Jabber
HCL Sametime (formerly from IBM)
8.0
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
HCL Sametime (formerly from IBM)
8.0
User templates
Cisco Jabber
HCL Sametime (formerly from IBM)
8.0
Call reports
Cisco Jabber
HCL Sametime (formerly from IBM)
8.0
Directory of employee names
Cisco Jabber
HCL Sametime (formerly from IBM)
9.5

Call Management

Cisco Jabber
HCL Sametime (formerly from IBM)
8.3
Answering rules
Cisco Jabber
HCL Sametime (formerly from IBM)
7.8
Call recording
Cisco Jabber
HCL Sametime (formerly from IBM)
8.0
Call park
Cisco Jabber
HCL Sametime (formerly from IBM)
8.0
Call screening
Cisco Jabber
HCL Sametime (formerly from IBM)
9.0
Message alerts
Cisco Jabber
HCL Sametime (formerly from IBM)
8.8

VoIP system collaboration

Cisco Jabber
HCL Sametime (formerly from IBM)
2.9
Video conferencing
Cisco Jabber
HCL Sametime (formerly from IBM)
2.9
Audio conferencing
Cisco Jabber
HCL Sametime (formerly from IBM)
3.0

Mobile apps

Cisco Jabber
HCL Sametime (formerly from IBM)
6.8
Mobile app for iOS
Cisco Jabber
HCL Sametime (formerly from IBM)
6.8
Mobile app for Android
Cisco Jabber
HCL Sametime (formerly from IBM)
6.8

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Mogana Tashiani | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Cisco Jabber

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

Performance

Cisco Jabber

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.4
Based on 4 answers
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
Anonymous | TrustRadius Reviewer

Scalability

Cisco Jabber

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
  • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
  • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Sametime (formerly from IBM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
HCL Sametime (formerly from IBM)
8.4

Likelihood to Renew

Cisco Jabber
9.9
HCL Sametime (formerly from IBM)
10.0

Usability

Cisco Jabber
9.0
HCL Sametime (formerly from IBM)
8.6

Reliability and Availability

Cisco Jabber
HCL Sametime (formerly from IBM)
10.0

Performance

Cisco Jabber
HCL Sametime (formerly from IBM)
9.0

Support Rating

Cisco Jabber
8.6
HCL Sametime (formerly from IBM)
8.4

Scalability

Cisco Jabber
HCL Sametime (formerly from IBM)
10.0

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