What users are saying about
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Top Rated
288 Ratings
12 Ratings

Cisco Jabber

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Top Rated
288 Ratings
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Score 8.2 out of 100
12 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Huddle

If you must simultaneously edit documents on a project, Huddle is not a good option. Also, if your team is not technically savvy, the learning curve can be challenging. Finally, if you need hundreds or thousands of people working on a project, Huddle might not be the right choice. I think it is better for teams under 100 people.
Eric Batson | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Huddle
6.9
Task Management
Cisco Jabber
8.2
Huddle
7.7
Gantt Charts
Cisco Jabber
5.0
Huddle
Scheduling
Cisco Jabber
6.8
Huddle
5.0
Workflow Automation
Cisco Jabber
6.1
Huddle
Mobile Access
Cisco Jabber
8.2
Huddle
7.4
Search
Cisco Jabber
7.8
Huddle
7.4
Visual planning tools
Cisco Jabber
4.3
Huddle

Communication

Cisco Jabber
6.4
Huddle
7.3
Chat
Cisco Jabber
8.6
Huddle
9.0
Notifications
Cisco Jabber
8.3
Huddle
5.4
Discussions
Cisco Jabber
7.2
Huddle
3.9
Surveys
Cisco Jabber
6.5
Huddle
Internal knowledgebase
Cisco Jabber
6.1
Huddle
9.0
Integrates with GoToMeeting
Cisco Jabber
4.6
Huddle
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Huddle
Integrates with Outlook
Cisco Jabber
7.8
Huddle
9.0

File Sharing & Management

Cisco Jabber
6.9
Huddle
9.4
Versioning
Cisco Jabber
6.9
Huddle
9.3
Video files
Cisco Jabber
7.1
Huddle
9.0
Audio files
Cisco Jabber
7.4
Huddle
9.0
Document collaboration
Cisco Jabber
7.0
Huddle
10.0
Access control
Cisco Jabber
7.6
Huddle
10.0
Advanced security features
Cisco Jabber
7.5
Huddle
9.3
Integrates with Google Drive
Cisco Jabber
5.1
Huddle
Device sync
Cisco Jabber
6.7
Huddle
9.0

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Huddle

  • Usability is excellent.
  • Makes it easy to track who has worked on what.
  • Makes older versions of your files available.
  • Sharing documents is super simple.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Huddle

  • The desktop app is occasionally unreliable and it is never easy to get to the bottom of it with the tech support people...
  • Tasks are virtually useless as they have no context. We want tasks to be against documents so we can make our workflow more formal but they are not, so we don't use them. A reimplementation of to do and calendar facilities with files/documents as the context would make a huge difference to us.
  • The Huddle Office plugins are a great idea, but they cause us far too many Word and Excel crashes so we have to turn them off.
Rob Butterworth | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Huddle

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Huddle

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Huddle

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Huddle

Huddle is quite different from Tibbr. They serve different purposes for the most part. However, they both allow colleagues to improve their communication with one another, minimize email inbox clutter, and improve processes. We use both of these in our organization. Huddle has allowed us to store documents, share communication and generally work in the cloud.
Eric Batson | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Huddle

  • This has made it a lot easier for remote workers to access important documents without needing to use the VPN at home (which does not always work).
  • It clearly shows who updated the last document and when so it is clear who you need to ask if you have questions or something.
  • We have used it in client settings, so this saves money as we do not need to request a separate client laptop or VPN token.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Huddle

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Huddle Editions & Modules

Edition
Huddle$101
Huddle PlusContact sales team
Huddle PremierContact sales team
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Huddle
8.3

Likelihood to Renew

Cisco Jabber
10.0
Huddle

Usability

Cisco Jabber
9.0
Huddle

Support Rating

Cisco Jabber
8.6
Huddle

Add comparison