What users are saying about
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Top Rated
425 Ratings
15 Ratings

Cisco Jabber

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Top Rated
425 Ratings
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Score 8.1 out of 100
15 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Huddle ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.5

Cisco Jabber

65%
6.8

Huddle

68%
Cisco Jabber ranks higher in 5/7 features

Task Management

7.2
72%
68 Ratings
7.7
77%
4 Ratings

Gantt Charts

5.7
57%
10 Ratings
N/A
0 Ratings

Scheduling

7.0
70%
76 Ratings
5.0
50%
1 Rating

Workflow Automation

6.0
60%
17 Ratings
N/A
0 Ratings

Mobile Access

8.1
81%
118 Ratings
7.3
73%
4 Ratings

Search

7.2
72%
108 Ratings
7.3
73%
4 Ratings

Visual planning tools

4.1
41%
17 Ratings
N/A
0 Ratings

Communication

6.0

Cisco Jabber

60%
7.3

Huddle

73%
Cisco Jabber ranks higher in 5/8 features

Chat

8.5
85%
146 Ratings
9.0
90%
2 Ratings

Notifications

8.2
82%
146 Ratings
5.4
54%
2 Ratings

Discussions

7.5
75%
124 Ratings
3.9
39%
2 Ratings

Surveys

5.0
50%
15 Ratings
N/A
0 Ratings

Internal knowledgebase

5.3
53%
20 Ratings
9.0
90%
3 Ratings

Integrates with GoToMeeting

4.0
40%
12 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

2.0
20%
12 Ratings
N/A
0 Ratings

Integrates with Outlook

7.8
78%
58 Ratings
9.0
90%
2 Ratings

File Sharing & Management

6.6

Cisco Jabber

66%
9.4

Huddle

94%
Huddle ranks higher in 7/8 features

Versioning

7.3
73%
67 Ratings
9.3
93%
4 Ratings

Video files

6.7
67%
99 Ratings
9.0
90%
3 Ratings

Audio files

7.5
75%
104 Ratings
9.0
90%
3 Ratings

Document collaboration

7.2
72%
85 Ratings
10.0
100%
4 Ratings

Access control

6.9
69%
31 Ratings
10.0
100%
4 Ratings

Advanced security features

6.8
68%
33 Ratings
9.3
93%
4 Ratings

Integrates with Google Drive

5.0
50%
10 Ratings
N/A
0 Ratings

Device sync

5.7
57%
22 Ratings
9.0
90%
2 Ratings

Attribute Ratings

  • Huddle is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.1

Cisco Jabber

81%
154 Ratings
8.3

Huddle

83%
4 Ratings

Likelihood to Renew

5.6

Cisco Jabber

56%
6 Ratings

Huddle

N/A
0 Ratings

Usability

9.0

Cisco Jabber

90%
8 Ratings

Huddle

N/A
0 Ratings

Support Rating

7.9

Cisco Jabber

79%
24 Ratings

Huddle

N/A
0 Ratings

Likelihood to Recommend

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

Huddle

If you must simultaneously edit documents on a project, Huddle is not a good option. Also, if your team is not technically savvy, the learning curve can be challenging. Finally, if you need hundreds or thousands of people working on a project, Huddle might not be the right choice. I think it is better for teams under 100 people.
Eric Batson | TrustRadius Reviewer

Pros

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

Huddle

  • Usability is excellent.
  • Makes it easy to track who has worked on what.
  • Makes older versions of your files available.
  • Sharing documents is super simple.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

Huddle

  • The desktop app is occasionally unreliable and it is never easy to get to the bottom of it with the tech support people...
  • Tasks are virtually useless as they have no context. We want tasks to be against documents so we can make our workflow more formal but they are not, so we don't use them. A reimplementation of to do and calendar facilities with files/documents as the context would make a huge difference to us.
  • The Huddle Office plugins are a great idea, but they cause us far too many Word and Excel crashes so we have to turn them off.
Rob Butterworth | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Huddle

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$20 per month

Huddle Editions & Modules

Edition
Huddle$101
Huddle PlusContact sales team
Huddle PremierContact sales team
  1. per user/per month
  2. none
Additional Pricing Details

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

Huddle

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Huddle

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Huddle

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

Huddle

Huddle is quite different from Tibbr. They serve different purposes for the most part. However, they both allow colleagues to improve their communication with one another, minimize email inbox clutter, and improve processes. We use both of these in our organization. Huddle has allowed us to store documents, share communication and generally work in the cloud.
Eric Batson | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Huddle

  • This has made it a lot easier for remote workers to access important documents without needing to use the VPN at home (which does not always work).
  • It clearly shows who updated the last document and when so it is clear who you need to ask if you have questions or something.
  • We have used it in client settings, so this saves money as we do not need to request a separate client laptop or VPN token.
Anonymous | TrustRadius Reviewer

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