What users are saying about
Cisco Jabber
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
425 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 425 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 15 reviews and ratings
Feature Set Ratings
- Huddle ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management
Project Management
6.5
Cisco Jabber
65%

6.8
Huddle
68%
Cisco Jabber ranks higher in 5/7 features
Cisco Jabber ranks higher in 5/7 features
Task Management
7.2
72%
68 Ratings

7.7
77%
4 Ratings
Gantt Charts
5.7
57%
10 Ratings

N/A
0 Ratings
Scheduling
7.0
70%
76 Ratings

5.0
50%
1 Rating
Workflow Automation
6.0
60%
17 Ratings

N/A
0 Ratings
Mobile Access
8.1
81%
118 Ratings

7.3
73%
4 Ratings
Search
7.2
72%
108 Ratings

7.3
73%
4 Ratings
Visual planning tools
4.1
41%
17 Ratings

N/A
0 Ratings
Communication
6.0
Cisco Jabber
60%

7.3
Huddle
73%
Cisco Jabber ranks higher in 5/8 features
Cisco Jabber ranks higher in 5/8 features
Chat
8.5
85%
146 Ratings

9.0
90%
2 Ratings
Notifications
8.2
82%
146 Ratings

5.4
54%
2 Ratings
Discussions
7.5
75%
124 Ratings

3.9
39%
2 Ratings
Surveys
5.0
50%
15 Ratings

N/A
0 Ratings
Internal knowledgebase
5.3
53%
20 Ratings

9.0
90%
3 Ratings
Integrates with GoToMeeting
4.0
40%
12 Ratings

N/A
0 Ratings
Integrates with Gmail and Google Hangouts
2.0
20%
12 Ratings

N/A
0 Ratings
Integrates with Outlook
7.8
78%
58 Ratings

9.0
90%
2 Ratings
File Sharing & Management
6.6
Cisco Jabber
66%

9.4
Huddle
94%
Huddle ranks higher in 7/8 features
Huddle ranks higher in 7/8 features
Versioning
7.3
73%
67 Ratings

9.3
93%
4 Ratings
Video files
6.7
67%
99 Ratings

9.0
90%
3 Ratings
Audio files
7.5
75%
104 Ratings

9.0
90%
3 Ratings
Document collaboration
7.2
72%
85 Ratings

10.0
100%
4 Ratings
Access control
6.9
69%
31 Ratings

10.0
100%
4 Ratings
Advanced security features
6.8
68%
33 Ratings

9.3
93%
4 Ratings
Integrates with Google Drive
5.0
50%
10 Ratings

N/A
0 Ratings
Device sync
5.7
57%
22 Ratings

9.0
90%
2 Ratings
Attribute Ratings
- Huddle is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.1
Cisco Jabber
81%
154 Ratings

8.3
Huddle
83%
4 Ratings
Likelihood to Renew
5.6
Cisco Jabber
56%
6 Ratings

Huddle
N/A
0 Ratings
Usability
9.0
Cisco Jabber
90%
8 Ratings

Huddle
N/A
0 Ratings
Support Rating
7.9
Cisco Jabber
79%
24 Ratings

Huddle
N/A
0 Ratings
Likelihood to Recommend
Cisco Jabber
I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Structural Engineer
MaisonComputer Software, 1-10 employees
Huddle
If you must simultaneously edit documents on a project, Huddle is not a good option. Also, if your team is not technically savvy, the learning curve can be challenging. Finally, if you need hundreds or thousands of people working on a project, Huddle might not be the right choice. I think it is better for teams under 100 people.
Trainer / Analyst
LAC GroupGovernment Administration, 5001-10,000 employees
Pros
Cisco Jabber
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.

Verified User
Analyst in Quality Assurance
Medical Device Company, 10,001+ employeesHuddle
- Usability is excellent.
- Makes it easy to track who has worked on what.
- Makes older versions of your files available.
- Sharing documents is super simple.

Verified User
Manager in Corporate
Insurance Company, 1001-5000 employeesCons
Cisco Jabber
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
Senior IT Infrastructure Specialist
HiltiConstruction, 201-500 employees
Huddle
- The desktop app is occasionally unreliable and it is never easy to get to the bottom of it with the tech support people...
- Tasks are virtually useless as they have no context. We want tasks to be against documents so we can make our workflow more formal but they are not, so we don't use them. A reimplementation of to do and calendar facilities with files/documents as the context would make a huge difference to us.
- The Huddle Office plugins are a great idea, but they cause us far too many Word and Excel crashes so we have to turn them off.
Head of IT
Amadeus Capital PartnersVenture Capital & Private Equity, 11-50 employees
Pricing Details
Cisco Jabber
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$50 Per License
Cisco Jabber Editions & Modules
Edition
Jabber for Desktop | $50.001 |
---|
- Per License
Additional Pricing Details
—Huddle
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$20 per month
Huddle Editions & Modules
Edition
Huddle | $101 |
---|---|
Huddle Plus | Contact sales team |
Huddle Premier | Contact sales team |
- per user/per month
- none
Additional Pricing Details
—Likelihood to Renew
Cisco Jabber
Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Software Engineer
Jaypee University of Information TechnologyComputer Software, 201-500 employees
Huddle
No score
No answers yet
No answers on this topic
Usability
Cisco Jabber
Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Communications Coordinator
Chastain-Skillman,IncCivil Engineering, 51-200 employees
Huddle
No score
No answers yet
No answers on this topic
Support Rating
Cisco Jabber
Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Huddle
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Jabber
In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Service Support Analyst
NSC GlobalInformation Technology & Services, 501-1000 employees
Huddle
Huddle is quite different from Tibbr. They serve different purposes for the most part. However, they both allow colleagues to improve their communication with one another, minimize email inbox clutter, and improve processes. We use both of these in our organization. Huddle has allowed us to store documents, share communication and generally work in the cloud.
Trainer / Analyst
LAC GroupGovernment Administration, 5001-10,000 employees
Return on Investment
Cisco Jabber
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
VoIP Network Administrator
Penn State UniversityHigher Education, 10,001+ employees
Huddle
- This has made it a lot easier for remote workers to access important documents without needing to use the VPN at home (which does not always work).
- It clearly shows who updated the last document and when so it is clear who you need to ask if you have questions or something.
- We have used it in client settings, so this saves money as we do not need to request a separate client laptop or VPN token.

Verified User
Consultant in Professional Services
Management Consulting Company, 1001-5000 employees