What users are saying about
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Top Rated
371 Ratings

Cisco Jabber

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Top Rated
371 Ratings
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Score 8.4 out of 100
9 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Cisco Jabber

Having used several other products from other vendors, I am not aware of any that even come close to Cisco Jabber's features. That is especially the case if you are using Cisco IP Phones like our company does. In addition, Cisco Jabber can help you implement a cost-effective hybrid network model. You can easily let Cisco Jabber users communicate with other Cisco users on actual phones via the extension numbers if you don't require all users to have phones.
Anonymous | TrustRadius Reviewer

inMotion ignite

It's a flexible program that can be molded to fit most businesses. It's geared towards agencies but we've been able to use it successfully as an in-house solution. It's pretty intuitive for the most part and is easy for new hires or clients to get up and running pretty quickly.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.7
inMotion ignite
7.0
Task Management
Cisco Jabber
7.6
inMotion ignite
8.0
Gantt Charts
Cisco Jabber
5.4
inMotion ignite
Scheduling
Cisco Jabber
7.0
inMotion ignite
8.0
Workflow Automation
Cisco Jabber
6.0
inMotion ignite
7.0
Mobile Access
Cisco Jabber
8.3
inMotion ignite
3.0
Search
Cisco Jabber
8.2
inMotion ignite
Visual planning tools
Cisco Jabber
4.1
inMotion ignite
Resource Management
Cisco Jabber
inMotion ignite
8.0
Team Collaboration
Cisco Jabber
inMotion ignite
7.0
Timesheet Tracking
Cisco Jabber
inMotion ignite
7.0
Change request and Case Management
Cisco Jabber
inMotion ignite
8.0

Communication

Cisco Jabber
6.2
inMotion ignite
Chat
Cisco Jabber
8.7
inMotion ignite
Notifications
Cisco Jabber
8.4
inMotion ignite
Discussions
Cisco Jabber
7.7
inMotion ignite
Surveys
Cisco Jabber
5.6
inMotion ignite
Internal knowledgebase
Cisco Jabber
5.5
inMotion ignite
Integrates with GoToMeeting
Cisco Jabber
4.2
inMotion ignite
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.1
inMotion ignite
Integrates with Outlook
Cisco Jabber
7.5
inMotion ignite

File Sharing & Management

Cisco Jabber
6.8
inMotion ignite
Versioning
Cisco Jabber
7.0
inMotion ignite
Video files
Cisco Jabber
7.1
inMotion ignite
Audio files
Cisco Jabber
7.4
inMotion ignite
Document collaboration
Cisco Jabber
7.2
inMotion ignite
Access control
Cisco Jabber
7.2
inMotion ignite
Advanced security features
Cisco Jabber
7.1
inMotion ignite
Integrates with Google Drive
Cisco Jabber
5.0
inMotion ignite
Device sync
Cisco Jabber
6.0
inMotion ignite

Pros

Cisco Jabber

  • This tool is password protected which keeps us safe and secure from all threats and problems and I really like this.
  • I find their customer support to be very thorough and helpful.
  • Now it has also become quite easy to create groups and even message people with two choices of either doing it personally or announcing it in a group.
  • The desktop sharing feature present in the product helps us in times when we get stuck somewhere and need any advice from seniors.
  • The alert feature is also very good because now you can message a person when they are unavailable.
Alan sheiner | TrustRadius Reviewer

inMotion ignite

  • Project requests - can be tailored to fit your exact needs
  • Project management - can assign tasks, track time, etc.
  • Proofing - robust proofing environment that's easy for clients to learn
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • Calls aren't directly Synced with the actual Cisco Phone. E.g. when the Cisco Jabber is not running, and I start making calls using the actual phone, then I run Cisco Jabber, the call history is not reflected back to Cisco Jabber. This may require additional setup from our end but I cannot confirm.
Anonymous | TrustRadius Reviewer

inMotion ignite

  • Some areas are rather clunky and repetitive when it comes to project management, like editing a template once applied.
  • Once a review is live, it's very difficult to edit the reviewers unless a current tier is active.
  • Pretty expensive compared to the competition.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

inMotion ignite

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.9
Based on 7 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

inMotion ignite

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 8.2
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

inMotion ignite

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Jabber

Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability are essential. practically native.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.
Leonardo Gonzalez | TrustRadius Reviewer

inMotion ignite

By consolidating the requests, project management, and proofing without features we didn't need like invoicing it was an easy fit for us. We were able to quickly develop a comprehensive workflow and the gains to efficiency were immediate. Pricing was competitive (at least at the time) and the implementation was very good as well.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

inMotion ignite

  • Consolidation of project requests has been extremely helpful.
  • The improvement of campus-wide communication is hard to put a price on.
  • Our team knows what is due and when at all times. We're saving a lot of time previously spent in meetings.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

inMotion ignite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

inMotion ignite Editions & Modules

Additional Pricing Details
No two teams are alike. So why offer “one size fits all” pricing plans? They just don’t work – teams are locked out of features they need while they get features they don’t need. We do things differently. We create individual pricing based on your team’s specific needs and budget.

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
inMotion ignite
7.0

Likelihood to Renew

Cisco Jabber
10.0
inMotion ignite

Usability

Cisco Jabber
9.9
inMotion ignite

Support Rating

Cisco Jabber
8.2
inMotion ignite

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