What users are saying about
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Top Rated
423 Ratings
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71 Ratings

Cisco Jabber

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Top Rated
423 Ratings
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Score 8.1 out of 100

Mattermost

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71 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Mattermost ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.5

Cisco Jabber

65%
8.8

Mattermost

88%
Mattermost ranks higher in 7/7 features

Task Management

7.3
73%
66 Ratings
8.7
87%
42 Ratings

Gantt Charts

5.7
57%
10 Ratings
8.3
83%
36 Ratings

Scheduling

7.1
71%
74 Ratings
8.8
88%
36 Ratings

Workflow Automation

6.0
60%
17 Ratings
8.7
87%
37 Ratings

Mobile Access

8.1
81%
116 Ratings
9.4
94%
50 Ratings

Search

7.3
73%
106 Ratings
9.3
93%
50 Ratings

Visual planning tools

4.1
41%
17 Ratings
8.7
87%
37 Ratings

Communication

6.1

Cisco Jabber

61%
8.6

Mattermost

86%
Mattermost ranks higher in 7/8 features

Chat

8.5
85%
144 Ratings
9.7
97%
53 Ratings

Notifications

8.3
83%
144 Ratings
9.4
94%
53 Ratings

Discussions

7.6
76%
122 Ratings
9.6
96%
51 Ratings

Surveys

5.0
50%
15 Ratings
8.2
82%
39 Ratings

Internal knowledgebase

5.3
53%
20 Ratings
8.8
88%
41 Ratings

Integrates with GoToMeeting

4.0
40%
12 Ratings
7.4
74%
34 Ratings

Integrates with Gmail and Google Hangouts

2.0
20%
12 Ratings
8.3
83%
39 Ratings

Integrates with Outlook

7.8
78%
58 Ratings
7.6
76%
33 Ratings

File Sharing & Management

6.7

Cisco Jabber

67%
8.4

Mattermost

84%
Mattermost ranks higher in 8/8 features

Versioning

7.4
74%
66 Ratings
8.3
83%
39 Ratings

Video files

6.8
68%
98 Ratings
8.2
82%
48 Ratings

Audio files

7.5
75%
103 Ratings
8.5
85%
48 Ratings

Document collaboration

7.3
73%
84 Ratings
8.3
83%
44 Ratings

Access control

6.9
69%
31 Ratings
8.3
83%
48 Ratings

Advanced security features

6.8
68%
33 Ratings
8.5
85%
45 Ratings

Integrates with Google Drive

5.0
50%
10 Ratings
8.7
87%
40 Ratings

Device sync

5.7
57%
22 Ratings
8.3
83%
44 Ratings

Attribute Ratings

  • Cisco Jabber is rated higher in 2 areas: Usability, Support Rating
  • Mattermost is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

8.1

Cisco Jabber

81%
152 Ratings
9.3

Mattermost

93%
55 Ratings

Likelihood to Renew

5.6

Cisco Jabber

56%
6 Ratings
10.0

Mattermost

100%
2 Ratings

Usability

9.0

Cisco Jabber

90%
8 Ratings
5.1

Mattermost

51%
4 Ratings

Support Rating

7.9

Cisco Jabber

79%
24 Ratings
7.3

Mattermost

73%
18 Ratings

Likelihood to Recommend

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

Mattermost

I have used Mattermost for one year and during that period we have achieved a lot as a department. It gives us the best working plan that enhances best use of time and planning for all business operations. Our digital marketing tools gets great boost that has lead to increased flow of customers and improved sales. It ensures that all marketing projects that we design perform effectively.
Thomas Bannett | TrustRadius Reviewer

Pros

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

Mattermost

  • I like how easy it is to use, manage and set up everything. And it's a very cost-effective platform.
  • Align our teams, tools, and processes across each stage of the development lifecycle beginning from planning and building to releasing and operating.
  • Has powerful features that have really been helpful during the collaboration process outside of code and help us manage our incidents and support escalations easily.
Grace Santiago | TrustRadius Reviewer

Cons

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

Mattermost

  • Some of the features in paid plans could be free, however, they have much offered in free plan (self-hosted)
  • The Desktop App we use on windows has some bugs, like when Mattermost is down and comes back up, the app needs restart
Abhigyan Tiwari | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Mattermost

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$0 per month per user

Mattermost Editions & Modules

Edition
Starter$01
Professional$101
EnterpriseContact Us1
  1. per month per user
Additional Pricing Details

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

Mattermost

Mattermost 10.0
Based on 2 answers
Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.
Ryne Fiebig | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Mattermost

Mattermost 5.1
Based on 4 answers
It's an extremely easy to use software, and I would recommend it to every company that is growing. I think they could improve their notification system, as it gets a little spammy sometimes and important notifications get lost. Also needs to improve the number of private chats that you are allowed to create.
María Lucía Santagata | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Mattermost

Mattermost 7.3
Based on 18 answers
The support team has bee very helpful in setting up at the beginning. Mattermost is a fantastic tool that allows us to invite anybody from any domain to join our chat, helping us to run our business more efficiently and effectively.
Tomal Saha | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

Mattermost

Mattermost is possibly the opportunities of cloud against any of the workplace communication software, especially for developers. DevOps integrations make it easier for users to use it with multiple tools like Github, Zendesk, and Zoom. The peer community support is well enough to help you if you face any issues while running the open-source software in production.
Ashish Agrawal | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Mattermost

  • It has reduced ticket quantity by a vast percentage, which has reduced costs due to less call being placed to the help desk
  • It has reduced email flow as well, which requires less management by Mail Administrators
  • It has made software developers within the organization very happy, as most of them are now ambassadors for Mattermost
Anonymous | TrustRadius Reviewer

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