Based on 422 reviews and ratings
Based on 3540 reviews and ratings
Cisco Jabber and Microsoft Teams are communication and collaboration platforms aimed at streamlining business communications. Microsoft Teams is known for its collaborative tools, and integration with Microsoft Office. Jabber, by contrast, is regarded as an intuitive solution, with a clear interface and smooth learning curve. Both solutions are primarily used by mid-size and enterprise-level organizations, likely because both products are designed to manage the communications needs of organizations with hundreds or thousands of employees.
Cisco Jabber and Microsoft Teams share many features, such as video calling, conferencing, and screen-sharing, but each has its own strengths that set it apart from the other.
Microsoft Teams is designed as a centralized location for communication and collaboration. From a single application, users can chat, make calls, share files, and schedule events. Its integration with Microsoft Office allows users to edit and comment on Office documents in real-time. Contact search tools help find exactly who you need to talk to by name, role, or department.
Cisco Jabber is a communications platform first and foremost. Its escalation system helps users quickly and easily turn a chat into a video call, or begin a conference call from a group chat. Presence indicators automatically update with a user’s availability, indicating if someone is available, on a call, in a meeting, or away from the computer. Most users find Cisco Jabber straightforward and intuitive, with very few complaints about usability.
Although both Cisco Jabber and Microsoft Teams address core communication needs for businesses, they also have unique limitations to consider.
Microsoft Teams has a large feature set, but its usability can suffer as a result. New users may have trouble onboarding with the software, and even experienced users might struggle with the interface. Administrators report that the permissions management system feels clunky and non-intuitive. Microsoft Teams can also be taxing on computer resources, with high CPU, memory, and battery usage. If computer resources and easy onboarding are at a premium for your business, Cisco Jabber might be the better option.
Although Cisco Jabber may offer a smoother user experience, it lacks some of the features included in Microsoft Teams. For instance, real-time collaboration is limited to screen-sharing and video chat; multiple users can’t edit and comment inside files simultaneously, as they can in Microsoft Teams. Cisco Jabber may also display performance and stability issues, with some users reporting freezes and slowdown between calls. Administrators may also find that updating to a new version of Cisco Jabber is a complex, cumbersome task.
Microsoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees.
Cisco Jabber pricing is available via quote from a Cisco partner.
Provided by the TrustRadius Research Team
Published on August 27, 2020
- Microsoft Teams ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management
Visual planning tools
Integrates with GoToMeeting
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Advanced security features
Integrates with Google Drive
- Cisco Jabber is rated higher in 1 area: Usability
- Microsoft Teams is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
- Cisco Jabber and Microsoft Teams are tied in 1 area: Support Rating
Likelihood to Recommend
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
- Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
- The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
- An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
- Stability depends on internet connection more than it needs to
- Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
- Expensive pricing and pricing model for big organizations (per license)
- Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
- Gets hung up once in a while when the system is loading
- Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
Premium Consulting/Integration Services—
Entry-level set up fee?
Cisco Jabber Editions & Modules
|Jabber for Desktop||$50.001|
- Per License
Additional Pricing Details—
Premium Consulting/Integration Services—
Entry-level set up fee?
Microsoft Teams Editions & Modules
|Microsoft 365 Business Basic||$5.001|
|Microsoft 365 Business Standard||$12.501|
|Office 365 E3||$20.001|
- per user/per month
Additional Pricing DetailsDiscounts are available for non profit organizations.
Likelihood to Renew
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Contract Terms and Pricing Model
Return on Investment
- Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
- More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
- I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
- It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
- It also gives us a more direct line to our manager if we need there input they can easily join our team chat.