What users are saying about
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Top Rated
283 Ratings
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Top Rated
1179 Ratings

Cisco Jabber

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Score 8.2 out of 100

Microsoft Teams

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1179 Ratings
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Score 8.4 out of 100

Highlights

Cisco Jabber and Microsoft Teams are communication and collaboration platforms aimed at streamlining business communications. Microsoft Teams is known for its collaborative tools, and integration with Microsoft Office. Jabber, by contrast, is regarded as an intuitive solution, with a clear interface and smooth learning curve. Both solutions are primarily used by mid-size and enterprise-level organizations, likely because both products are designed to manage the communications needs of organizations with hundreds or thousands of employees.

Features

Cisco Jabber and Microsoft Teams share many features, such as video calling, conferencing, and screen-sharing, but each has its own strengths that set it apart from the other.

Microsoft Teams is designed as a centralized location for communication and collaboration. From a single application, users can chat, make calls, share files, and schedule events. Its integration with Microsoft Office allows users to edit and comment on Office documents in real-time. Contact search tools help find exactly who you need to talk to by name, role, or department.

Cisco Jabber is a communications platform first and foremost. Its escalation system helps users quickly and easily turn a chat into a video call, or begin a conference call from a group chat. Presence indicators automatically update with a user’s availability, indicating if someone is available, on a call, in a meeting, or away from the computer. Most users find Cisco Jabber straightforward and intuitive, with very few complaints about usability.

Limitations

Although both Cisco Jabber and Microsoft Teams address core communication needs for businesses, they also have unique limitations to consider.

Microsoft Teams has a large feature set, but its usability can suffer as a result. New users may have trouble onboarding with the software, and even experienced users might struggle with the interface. Administrators report that the permissions management system feels clunky and non-intuitive. Microsoft Teams can also be taxing on computer resources, with high CPU, memory, and battery usage. If computer resources and easy onboarding are at a premium for your business, Cisco Jabber might be the better option.

Although Cisco Jabber may offer a smoother user experience, it lacks some of the features included in Microsoft Teams. For instance, real-time collaboration is limited to screen-sharing and video chat; multiple users can’t edit and comment inside files simultaneously, as they can in Microsoft Teams. Cisco Jabber may also display performance and stability issues, with some users reporting freezes and slowdown between calls. Administrators may also find that updating to a new version of Cisco Jabber is a complex, cumbersome task.

Pricing

Microsoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees.

Cisco Jabber pricing is available via quote from a Cisco partner.

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Microsoft Teams

I tell all of my colleagues about [Microsoft] Teams all the time. Throughout the work from home period in COVID times, this resource has been invaluable. We have been able to be status quo in hosting weekly meetings, actually it's improved the amount of people who are able to attend. There's no more missing a meeting because you're working remotely. The ability to use the Microsoft Teams app on a phone or tablet also allows people to connect while they are on the go.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Microsoft Teams
7.5
Task Management
Cisco Jabber
8.2
Microsoft Teams
7.7
Gantt Charts
Cisco Jabber
5.0
Microsoft Teams
6.6
Scheduling
Cisco Jabber
6.8
Microsoft Teams
7.8
Workflow Automation
Cisco Jabber
6.1
Microsoft Teams
6.6
Mobile Access
Cisco Jabber
8.2
Microsoft Teams
8.8
Search
Cisco Jabber
7.8
Microsoft Teams
7.9
Visual planning tools
Cisco Jabber
4.3
Microsoft Teams
6.8

Communication

Cisco Jabber
6.4
Microsoft Teams
8.0
Chat
Cisco Jabber
8.6
Microsoft Teams
8.7
Notifications
Cisco Jabber
8.3
Microsoft Teams
8.2
Discussions
Cisco Jabber
7.2
Microsoft Teams
8.6
Surveys
Cisco Jabber
6.5
Microsoft Teams
7.5
Internal knowledgebase
Cisco Jabber
6.1
Microsoft Teams
7.2
Integrates with GoToMeeting
Cisco Jabber
4.7
Microsoft Teams
7.8
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Microsoft Teams
7.0
Integrates with Outlook
Cisco Jabber
7.8
Microsoft Teams
9.1

File Sharing & Management

Cisco Jabber
6.9
Microsoft Teams
8.3
Versioning
Cisco Jabber
6.9
Microsoft Teams
8.3
Video files
Cisco Jabber
7.1
Microsoft Teams
8.4
Audio files
Cisco Jabber
7.4
Microsoft Teams
8.4
Document collaboration
Cisco Jabber
7.0
Microsoft Teams
8.4
Access control
Cisco Jabber
7.6
Microsoft Teams
8.3
Advanced security features
Cisco Jabber
7.5
Microsoft Teams
8.4
Integrates with Google Drive
Cisco Jabber
5.1
Microsoft Teams
7.7
Device sync
Cisco Jabber
6.7
Microsoft Teams
8.6

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Microsoft Teams

  • Team and Channels: are only of the greatest feature, which was first introduced by Microsoft Teams in the market and then the overall ideology was seen in various other competitors. Teams can be made by grouping as many as team members you would want and channels are futher subsections, which can help you divide your conversations and have a history relevant to matters in its desired groups.
  • Dark mode: is also somethinng a user will not get in corporate software's. Teams will provide you this feature, which will help you accomodate colors of your software according to the light conditions at your workplace. This feature helps you work long hours without making your eyes suffer any type of pain or efforts.
  • Appended Calendar: is another great feature of this tool is that your schedule can always be visited with just a click and you can plan your day according to what you see on your screen, most of the time. It's super easy to juggle around with the calendar and set new meetings and calls, on the fly.
  • File sharing: is made easy and stable with Teams. You can easily share any type of file, be it in any format, in a single drag and drop, you can send it accross countries, to your partner working, miles away. The best part is that, everything is stored on Microsoft SharePoint, which is the backend of Microsoft Teams, and this give you a sense of high reliance, with your most important files as well.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Microsoft Teams

  • A taskbar widget that allows replies from right clicking the taskbar icon.
  • more GIF engines beyond GIPHY, or a native GIPHY interface complete with mood categories.
  • Recent Chats column collapsible to bubbles with initial before disappearing when narrowing the window, similar to Apple iMessage on Mac software.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 9.9
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.3
Based on 29 answers
There is way too much clicking in circles and multi-step processes for tasks that should be simple, like moving documents from one place to another or navigating the document set. Things that should be drag and drop take 3 or more clicks to achieve, and you have to wait a significant amount of time for the page to load after each click. The software seems bloated and slow
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.7
Based on 127 answers
Microsoft Teams has a good support and an easy system to find answers. There are also tutorials available for learning the basics of the program which is very helpful. Being able to use the program on computers, tablets and mobile devices is very helpful. The whole Outlook 360 package has a good support network which makes integrating new programs into the office easier
Karen Zelzer | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Microsoft Teams

We have used Slack, Skype for Business, Zoom, WebEx and many other tools in the past. Each tool had a quirk and either did not scale well or was good at just one thing. Teams combines collaboration, chat, communication in one powerful tool. That has enabled us to reduce the number of tools being deployed and used.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • POSITIVE: We can communicate with each other without having to be at the same place, so we save on plane tickets sometimes.
  • POSITIVE: Meetings can be recorded, so people who missed it can view it at a later time.
  • BAD: People chat more instead of speaking and quality of communications decreases.
  • BAD: Teams documentation is badly formatted, hard to find and hard to edit which results in loss of time.
  • BAD: Teams often has issues, so we often have to wait for people to solve the issues before we can hold the meeting which results in loss of time.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. Per Month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Microsoft Teams
8.3

Likelihood to Renew

Cisco Jabber
9.9
Microsoft Teams
10.0

Usability

Cisco Jabber
9.0
Microsoft Teams
7.3

Support Rating

Cisco Jabber
8.6
Microsoft Teams
7.7

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