What users are saying about
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Top Rated
422 Ratings
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Top Rated
3540 Ratings

Cisco Jabber

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Top Rated
422 Ratings
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Score 8.1 out of 100

Microsoft Teams

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Top Rated
3540 Ratings
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Score 8.1 out of 100

Highlights

Cisco Jabber and Microsoft Teams are communication and collaboration platforms aimed at streamlining business communications. Microsoft Teams is known for its collaborative tools, and integration with Microsoft Office. Jabber, by contrast, is regarded as an intuitive solution, with a clear interface and smooth learning curve. Both solutions are primarily used by mid-size and enterprise-level organizations, likely because both products are designed to manage the communications needs of organizations with hundreds or thousands of employees.

Features

Cisco Jabber and Microsoft Teams share many features, such as video calling, conferencing, and screen-sharing, but each has its own strengths that set it apart from the other.

Microsoft Teams is designed as a centralized location for communication and collaboration. From a single application, users can chat, make calls, share files, and schedule events. Its integration with Microsoft Office allows users to edit and comment on Office documents in real-time. Contact search tools help find exactly who you need to talk to by name, role, or department.

Cisco Jabber is a communications platform first and foremost. Its escalation system helps users quickly and easily turn a chat into a video call, or begin a conference call from a group chat. Presence indicators automatically update with a user’s availability, indicating if someone is available, on a call, in a meeting, or away from the computer. Most users find Cisco Jabber straightforward and intuitive, with very few complaints about usability.

Limitations

Although both Cisco Jabber and Microsoft Teams address core communication needs for businesses, they also have unique limitations to consider.

Microsoft Teams has a large feature set, but its usability can suffer as a result. New users may have trouble onboarding with the software, and even experienced users might struggle with the interface. Administrators report that the permissions management system feels clunky and non-intuitive. Microsoft Teams can also be taxing on computer resources, with high CPU, memory, and battery usage. If computer resources and easy onboarding are at a premium for your business, Cisco Jabber might be the better option.

Although Cisco Jabber may offer a smoother user experience, it lacks some of the features included in Microsoft Teams. For instance, real-time collaboration is limited to screen-sharing and video chat; multiple users can’t edit and comment inside files simultaneously, as they can in Microsoft Teams. Cisco Jabber may also display performance and stability issues, with some users reporting freezes and slowdown between calls. Administrators may also find that updating to a new version of Cisco Jabber is a complex, cumbersome task.

Pricing

Microsoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees.

Cisco Jabber pricing is available via quote from a Cisco partner.

Feature Set Ratings

  • Microsoft Teams ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.5

Cisco Jabber

65%
7.9

Microsoft Teams

79%
Microsoft Teams ranks higher in 7/7 features

Task Management

7.3
73%
66 Ratings
8.1
81%
108 Ratings

Gantt Charts

5.7
57%
10 Ratings
7.2
72%
53 Ratings

Scheduling

7.1
71%
74 Ratings
8.7
87%
117 Ratings

Workflow Automation

6.0
60%
17 Ratings
7.6
76%
74 Ratings

Mobile Access

8.1
81%
116 Ratings
8.8
88%
137 Ratings

Search

7.3
73%
106 Ratings
7.7
77%
125 Ratings

Visual planning tools

4.1
41%
17 Ratings
7.3
73%
88 Ratings

Communication

6.1

Cisco Jabber

61%
8.3

Microsoft Teams

83%
Microsoft Teams ranks higher in 8/8 features

Chat

8.5
85%
144 Ratings
9.2
92%
151 Ratings

Notifications

8.3
83%
144 Ratings
8.6
86%
150 Ratings

Discussions

7.6
76%
122 Ratings
8.9
89%
140 Ratings

Surveys

5.0
50%
15 Ratings
7.5
75%
77 Ratings

Internal knowledgebase

5.3
53%
20 Ratings
7.6
76%
88 Ratings

Integrates with GoToMeeting

4.0
40%
12 Ratings
8.1
81%
42 Ratings

Integrates with Gmail and Google Hangouts

2.0
20%
12 Ratings
7.4
74%
37 Ratings

Integrates with Outlook

7.8
78%
58 Ratings
9.1
91%
132 Ratings

File Sharing & Management

6.7

Cisco Jabber

67%
8.1

Microsoft Teams

81%
Microsoft Teams ranks higher in 8/8 features

Versioning

7.4
74%
66 Ratings
8.1
81%
96 Ratings

Video files

6.8
68%
98 Ratings
8.0
80%
121 Ratings

Audio files

7.5
75%
103 Ratings
8.1
81%
120 Ratings

Document collaboration

7.3
73%
84 Ratings
8.5
85%
128 Ratings

Access control

6.9
69%
31 Ratings
8.4
84%
115 Ratings

Advanced security features

6.8
68%
33 Ratings
8.2
82%
90 Ratings

Integrates with Google Drive

5.0
50%
10 Ratings
7.6
76%
45 Ratings

Device sync

5.7
57%
22 Ratings
8.3
83%
93 Ratings

Attribute Ratings

  • Cisco Jabber is rated higher in 1 area: Usability
  • Microsoft Teams is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • Cisco Jabber and Microsoft Teams are tied in 1 area: Support Rating

Likelihood to Recommend

8.1

Cisco Jabber

81%
152 Ratings
8.4

Microsoft Teams

84%
231 Ratings

Likelihood to Renew

5.6

Cisco Jabber

56%
6 Ratings
9.7

Microsoft Teams

97%
8 Ratings

Usability

9.0

Cisco Jabber

90%
8 Ratings
8.1

Microsoft Teams

81%
55 Ratings

Support Rating

7.9

Cisco Jabber

79%
24 Ratings
7.9

Microsoft Teams

79%
197 Ratings

Implementation Rating

Cisco Jabber

N/A
0 Ratings
10.0

Microsoft Teams

100%
2 Ratings

Contract Terms and Pricing Model

Cisco Jabber

N/A
0 Ratings
6.3

Microsoft Teams

63%
9 Ratings

Professional Services

Cisco Jabber

N/A
0 Ratings
6.9

Microsoft Teams

69%
9 Ratings

Likelihood to Recommend

Cisco Jabber

I believe that Cisco Jabber performs exceptionally well in team-based workplaces where various communication tools within the app enable team coordination, project planning, and data-sharing, all within the platform whilst remaining lightweight & easy-to-use even among the less tech-literate employees. However, given that this is premium software that's paid, I think that many schools & colleges conducting online classes may feel less inclined to spend money on the platform & instead resort to free alternatives, such as Google Meet & Microsoft Teams.
Mohammad Mashmoushi | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams is useful in the following scenarios. 1. It's useful for instant messaging where you can seamlessly connect with your colleagues using the chat feature. 2. Presence\Availability status of the colleagues can be seen which could be useful in deciding whether it's the right time now to contact the other person. 3. It can be used for making voice and video calls. 4. It can be used for presentation sharing.
RAJESH VENGILOT | TrustRadius Reviewer

Pros

Cisco Jabber

  • Easy connection with internal and external colleagues via syncing with Outlook contacts.
  • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
  • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Chris Gomez, SPHR | TrustRadius Reviewer

Cons

Cisco Jabber

  • Stability depends on internet connection more than it needs to
  • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
  • Expensive pricing and pricing model for big organizations (per license)
ozan guner | TrustRadius Reviewer

Microsoft Teams

  • Sometimes pings are not instantaneous, especially when there are more than 100 participants in the Teams meeting
  • Gets hung up once in a while when the system is loading
  • Some headphone/Bluetooth connectivity issues. I turn on my Bluetooth just after receiving a Teams call notification. Sometimes the audio doesn't switch to Bluetooth and sometimes the sound is completely lost after connecting the call. In both cases, I had to completely reboot the system.
Sarath Kumar Pujari | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 Per License

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$5 per month

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Likelihood to Renew

Cisco Jabber

Cisco Jabber 5.6
Based on 6 answers
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Siddharth Goyal | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 9.7
Based on 8 answers
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Phil Parrish | TrustRadius Reviewer

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 8 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 8.1
Based on 55 answers
The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Jabber

Cisco Jabber 7.9
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.9
Based on 197 answers
I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
Rishav Raj | TrustRadius Reviewer

Implementation Rating

Cisco Jabber

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
because am using it without any problems
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
Jian Groenewald | TrustRadius Reviewer

Microsoft Teams

I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Cisco Jabber

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 6.3
Based on 9 answers
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
Anonymous | TrustRadius Reviewer

Professional Services

Cisco Jabber

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 6.9
Based on 9 answers
We utilize Microsoft Teams for team meetings and internal communication, as well as the chat tool. Our team has been able to keep in touch and interact in real-time thanks to the Microsoft Teams platform. Microsoft Teams' various features, such as breakout areas, conference schedules, and job assignments, boost productivity and team communication significantly.
Sahid Kabir | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Microsoft Teams

  • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
  • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
  • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
Anonymous | TrustRadius Reviewer

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