What users are saying about
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Top Rated
290 Ratings
8 Ratings

Cisco Jabber

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Top Rated
290 Ratings
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Score 8.2 out of 100
8 Ratings
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Score 5.3 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Mikogo

ProsMikogo is well-suited and cost-effective for the small businessSimple & well-designed; easy to figure out.Works best for one-on-one client support.ConsNo live customer supportFree version has limited features (e.g. no invite meeting allowed)Trial version only 14 days
Jeff Henkel | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Mikogo
Task Management
Cisco Jabber
8.2
Mikogo
Gantt Charts
Cisco Jabber
5.0
Mikogo
Scheduling
Cisco Jabber
6.8
Mikogo
Workflow Automation
Cisco Jabber
6.1
Mikogo
Mobile Access
Cisco Jabber
8.2
Mikogo
Search
Cisco Jabber
7.8
Mikogo
Visual planning tools
Cisco Jabber
4.3
Mikogo

Communication

Cisco Jabber
6.4
Mikogo
Chat
Cisco Jabber
8.6
Mikogo
Notifications
Cisco Jabber
8.3
Mikogo
Discussions
Cisco Jabber
7.2
Mikogo
Surveys
Cisco Jabber
6.5
Mikogo
Internal knowledgebase
Cisco Jabber
6.1
Mikogo
Integrates with GoToMeeting
Cisco Jabber
4.6
Mikogo
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Mikogo
Integrates with Outlook
Cisco Jabber
7.8
Mikogo

File Sharing & Management

Cisco Jabber
6.9
Mikogo
Versioning
Cisco Jabber
6.9
Mikogo
Video files
Cisco Jabber
7.1
Mikogo
Audio files
Cisco Jabber
7.4
Mikogo
Document collaboration
Cisco Jabber
7.0
Mikogo
Access control
Cisco Jabber
7.6
Mikogo
Advanced security features
Cisco Jabber
7.5
Mikogo
Integrates with Google Drive
Cisco Jabber
5.1
Mikogo
Device sync
Cisco Jabber
6.7
Mikogo

Performance & Compatibility of Online Events Software

Cisco Jabber
Mikogo
5.0
High quality audio
Cisco Jabber
Mikogo
5.9
High quality video
Cisco Jabber
Mikogo
5.8
Low bandwidth requirements
Cisco Jabber
Mikogo
4.8
Mobile support
Cisco Jabber
Mikogo
3.3

Screen Sharing

Cisco Jabber
Mikogo
7.9
Desktop sharing
Cisco Jabber
Mikogo
6.0
Whiteboards
Cisco Jabber
Mikogo
9.7

Online Meetings / Events

Cisco Jabber
Mikogo
5.4
Calendar integration
Cisco Jabber
Mikogo
3.9
Meeting initiation
Cisco Jabber
Mikogo
5.0
Record meetings / events
Cisco Jabber
Mikogo
4.9
Slideshows
Cisco Jabber
Mikogo
7.8

Online Events Collaboration

Cisco Jabber
Mikogo
5.0
Live chat
Cisco Jabber
Mikogo
5.2
Audience polling
Cisco Jabber
Mikogo
5.1
Q&A
Cisco Jabber
Mikogo
4.5

Online Events Security

Cisco Jabber
Mikogo
4.5
User authentication
Cisco Jabber
Mikogo
4.9
Participant roles & permissions
Cisco Jabber
Mikogo
3.9
Confidential attendee list
Cisco Jabber
Mikogo
4.5

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Mikogo

  • Inexpensive
  • Simple interface
  • Menus and prompts were clear
BRAD BOSTON | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Mikogo

  • I'd like to be able to record a session easier.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Mikogo

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Mikogo

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Mikogo

Mikogo 8.0
Based on 2 answers
I do not have any experience with Mikogo's support as I have never experienced any problem with it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Mikogo

Mikogo has simple features and is easy to use. If you don't need lots of bells and whistles and just want to screen share or video conference on a small scale Mikogo works best.Join.me & TeamViewer are a bit confusing for the novice small business person.My experience with LogMeIn has been that it's sluggish.GoToMeeting works great but is pricey for the small firm that mainly does one-to-one support/training.I couldn't get Zoom to work right.
Jeff Henkel | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Mikogo

  • Zero positive impact
  • Spend just a little more with products like AnyDesk and get some real ROI
  • Short term, the product can be used on a trial basis (or at least it was available as a trial)
BRAD BOSTON | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Mikogo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mikogo Editions & Modules

Edition
Basic Annual$1561
Professional Annual$2281
Team Annual$4681
Professional Lifetime$4562
Team Lifetime$9363
  1. Annually
  2. Lifetime License per User
  3. Lifetime License [Unlimited Users]
Additional Pricing Details
Enterprise plans are also available for larger organizations, with a custom number of users, meeting participants, and channels. Master Administration and Web API integrations are also available. Contact Mikogo for further information.

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Mikogo
5.2

Likelihood to Renew

Cisco Jabber
10.0
Mikogo

Usability

Cisco Jabber
9.0
Mikogo

Support Rating

Cisco Jabber
8.6
Mikogo
8.0

Add comparison