Cisco Jabber vs Mikogo

Likelihood to Recommend

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.

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Magreat Wilson

Senior Financial Software Engineer

VontobelFinancial Services, 1001-5000 employees

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ProsMikogo is well-suited and cost-effective for the small businessSimple & well-designed; easy to figure out.Works best for one-on-one client support.ConsNo live customer supportFree version has limited features (e.g. no invite meeting allowed)Trial version only 14 days

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Jeff Henkel

Owner

HighRoad AccountingAccounting, 1-10 employees

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Feature Rating Comparison

Cisco Jabber

Mikogo

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Cisco Jabber

Mikogo

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Cisco Jabber

Mikogo

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Cisco Jabber

Mikogo

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Cisco Jabber

Mikogo

Desktop sharing

Whiteboards

Cisco Jabber

Mikogo

Calendar integration

Meeting initiation

Record meetings / events

Slideshows

Cisco Jabber

Mikogo

Live chat

Audience polling

Q&A

Cisco Jabber

Mikogo

User authentication

Participant roles & permissions

Confidential attendee list

Pros

As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
Easy to collaborate from any device (mobile and personal computers). Multiplatform.
Administrators able to customize the application's features as much as they need.
Easy to integrate with Active Directory and Outlook. Unique user and password.
Voice calls and messaging completely secure.
Persistence chat for mobile.

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Leonardo Gonzalez

Arquitecto en Soluciones de Colaboracion Cisco

DIRECTV Latin AmericaEntertainment, 1001-5000 employees

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Inexpensive
Simple interface
Menus and prompts were clear

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BRAD BOSTON

Senior Consultant

infoSpring LLCComputer Software, 1-10 employees

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Cons

There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.

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Eric Taylor

VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

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I'd like to be able to record a session easier.

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Verified User

Manager in Information Technology

Insurance Company, 11-50 employees

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Likelihood to Renew

Cisco Jabber 10.0

Based on 3 answers

We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.

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Ray Levron

Programmer / Analyst

Tennessee Housing Development AgencyGovernment Administration, 201-500 employees

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No score

No answers yet

No answers on this topic

Usability

Cisco Jabber 9.0

Based on 6 answers

There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

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Kaitlin Tucker

Communications Coordinator

Chastain-Skillman,IncCivil Engineering, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

Cisco Jabber 8.6

Based on 24 answers

Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

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Debbie Johnson

Systems Administrator

Gentry LockeLaw Practice, 51-200 employees

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Mikogo 8.0

Based on 2 answers

I do not have any experience with Mikogo's support as I have never experienced any problem with it.

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Verified User

Administrator in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Alternatives Considered

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.

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Verified User

Manager in Quality Assurance

Civil Engineering Company, 51-200 employees

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Mikogo has simple features and is easy to use. If you don't need lots of bells and whistles and just want to screen share or video conference on a small scale Mikogo works best.Join.me & TeamViewer are a bit confusing for the novice small business person.My experience with LogMeIn has been that it's sluggish.GoToMeeting works great but is pricey for the small firm that mainly does one-to-one support/training.I couldn't get Zoom to work right.

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Jeff Henkel

Owner

HighRoad AccountingAccounting, 1-10 employees

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Return on Investment

Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.

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Verified User

Engineer in Engineering

Information Technology and Services Company, 10,001+ employees

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Zero positive impact
Spend just a little more with products like AnyDesk and get some real ROI
Short term, the product can be used on a trial basis (or at least it was available as a trial)

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BRAD BOSTON

Senior Consultant

infoSpring LLCComputer Software, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Jabber Editions & Modules

Edition

Jabber for Desktop	$50.00¹

Per License

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Mikogo Editions & Modules

Edition

Basic Annual	$156¹
Professional Annual	$228¹
Team Annual	$468¹
Professional Lifetime	$456²
Team Lifetime	$936³

Annually
Lifetime License per User
Lifetime License [Unlimited Users]

Additional Pricing Details

Enterprise plans are also available for larger organizations, with a custom number of users, meeting participants, and channels. Master Administration and Web API integrations are also available. Contact Mikogo for further information.

Rating Summary

Cisco Jabber

Mikogo

Cisco Jabber

Mikogo

Cisco Jabber

Mikogo

Cisco Jabber

Mikogo

Likelihood to Recommend

Cisco Jabber

Mikogo

Feature Rating Comparison

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

High quality audio

High quality video

Low bandwidth requirements

Mobile support

Desktop sharing

Whiteboards

Calendar integration

Meeting initiation

Record meetings / events

Slideshows

Live chat

Audience polling

Q&A

User authentication

Participant roles & permissions

Confidential attendee list

Pros

Cisco Jabber

Mikogo

Cons

Cisco Jabber

Mikogo

Likelihood to Renew

Cisco Jabber

Mikogo

Usability

Cisco Jabber

Mikogo

Support Rating

Cisco Jabber

Mikogo

Alternatives Considered

Cisco Jabber

Mikogo

Return on Investment

Cisco Jabber

Mikogo

Screenshots

Cisco Jabber

Mikogo

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Cisco Jabber Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services