What users are saying about
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Top Rated
286 Ratings

Cisco Jabber

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Top Rated
286 Ratings
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Score 8.2 out of 100
19 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Cisco Jabber

[Cisco Jabber] is very
much reasonable in price and if you are seeking a platform where you can carry
out effective communication while being at work, then this is the most suitable
tool for you. I will surely recommend it to all of the businesses which are especially working on a remote base, as it will help you to stay in touch
and being more productive. Cisco Jabber is very effective for project handling.
Magreat Wilson | TrustRadius Reviewer

Mitel Applications Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Cisco Jabber
6.6
Mitel Applications Suite
Task Management
Cisco Jabber
8.2
Mitel Applications Suite
Gantt Charts
Cisco Jabber
5.0
Mitel Applications Suite
Scheduling
Cisco Jabber
6.8
Mitel Applications Suite
Workflow Automation
Cisco Jabber
6.1
Mitel Applications Suite
Mobile Access
Cisco Jabber
8.2
Mitel Applications Suite
Search
Cisco Jabber
7.8
Mitel Applications Suite
Visual planning tools
Cisco Jabber
4.3
Mitel Applications Suite

Communication

Cisco Jabber
6.4
Mitel Applications Suite
Chat
Cisco Jabber
8.6
Mitel Applications Suite
Notifications
Cisco Jabber
8.3
Mitel Applications Suite
Discussions
Cisco Jabber
7.2
Mitel Applications Suite
Surveys
Cisco Jabber
6.5
Mitel Applications Suite
Internal knowledgebase
Cisco Jabber
6.1
Mitel Applications Suite
Integrates with GoToMeeting
Cisco Jabber
4.7
Mitel Applications Suite
Integrates with Gmail and Google Hangouts
Cisco Jabber
2.2
Mitel Applications Suite
Integrates with Outlook
Cisco Jabber
7.8
Mitel Applications Suite

File Sharing & Management

Cisco Jabber
6.9
Mitel Applications Suite
Versioning
Cisco Jabber
6.9
Mitel Applications Suite
Video files
Cisco Jabber
7.1
Mitel Applications Suite
Audio files
Cisco Jabber
7.4
Mitel Applications Suite
Document collaboration
Cisco Jabber
7.0
Mitel Applications Suite
Access control
Cisco Jabber
7.6
Mitel Applications Suite
Advanced security features
Cisco Jabber
7.5
Mitel Applications Suite
Integrates with Google Drive
Cisco Jabber
5.1
Mitel Applications Suite
Device sync
Cisco Jabber
6.7
Mitel Applications Suite

Cloud PBX

Cisco Jabber
Mitel Applications Suite
8.3
Hosted PBX
Cisco Jabber
Mitel Applications Suite
8.2
Multi-level Interactive Voice Response (IVR)
Cisco Jabber
Mitel Applications Suite
8.5
User templates
Cisco Jabber
Mitel Applications Suite
8.0
Call reports
Cisco Jabber
Mitel Applications Suite
7.3
Directory of employee names
Cisco Jabber
Mitel Applications Suite
9.3

Call Management

Cisco Jabber
Mitel Applications Suite
9.2
Answering rules
Cisco Jabber
Mitel Applications Suite
9.5
Call recording
Cisco Jabber
Mitel Applications Suite
9.3
Call park
Cisco Jabber
Mitel Applications Suite
8.9
Call screening
Cisco Jabber
Mitel Applications Suite
9.2
Message alerts
Cisco Jabber
Mitel Applications Suite
9.0

VoIP system collaboration

Cisco Jabber
Mitel Applications Suite
9.2
Video conferencing
Cisco Jabber
Mitel Applications Suite
8.9
Audio conferencing
Cisco Jabber
Mitel Applications Suite
8.5
Video screen sharing
Cisco Jabber
Mitel Applications Suite
9.4
Instant messaging
Cisco Jabber
Mitel Applications Suite
10.0

Mobile apps

Cisco Jabber
Mitel Applications Suite
8.9
Mobile app for iOS
Cisco Jabber
Mitel Applications Suite
9.3
Mobile app for Android
Cisco Jabber
Mitel Applications Suite
8.6

Pros

Cisco Jabber

  • As an on-prem solution is possible to have voice access to the organization co workers and the PSTN, using the own extension number, even when connected from internet (using Expressway - no need to have a vpn or lan connection) from any device.
  • Easy to collaborate from any device (mobile and personal computers). Multiplatform.
  • Administrators able to customize the application's features as much as they need.
  • Easy to integrate with Active Directory and Outlook. Unique user and password.
  • Voice calls and messaging completely secure.
  • Persistence chat for mobile.
Leonardo Gonzalez | TrustRadius Reviewer

Mitel Applications Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Anonymous | TrustRadius Reviewer

Cons

Cisco Jabber

  • There is some brand confusion that exists between Cisco communication products. This is more relevant to the support personnel and engineers that would be making decisions to implement the product. Cisco has their Spark/WebEx platform that provides collaboration/communication functionality and more to the end users. Cisco has stated at some conferences that I attended that they are committed to maintaining and developing the Cisco Jabber platform still so that is very promising since the product serves different needs.
  • Cisco Jabber is a little complex to implement properly in your environment. The larger the communication cluster the more complicated it can become. There are also some additional features like persistent chat that require extra resources like a standalone database for persistent chat.
Eric Taylor | TrustRadius Reviewer

Mitel Applications Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Usability

Cisco Jabber

Cisco Jabber 9.0
Based on 6 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Support Rating

Cisco Jabber

Cisco Jabber 8.6
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Mitel Applications Suite

Mitel Applications Suite 8.8
Based on 4 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer

Alternatives Considered

Cisco Jabber

Cisco Jabber as a direct competitor to Skype in the world of audio conferencing offers comparable features and also presents hardware to emphasize an ideal experience. The Jabber app gives unifying communication spread over a number of platforms, ipads, and phones, like Skype for Business. It lets you send instant messages, tells you when colleagues are available or even not at work on a given day. Jabber offers audio, video, desktop sharing, and conferencing. Skype for Business does have a few features such as "Rate my Call", "Call Monitor", and the option to link with Skype's vast conduit on contacts. Jabber, overall, including the features is the better package to purchase based on the return on investment.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

Cisco Jabber

  • Jabber has provided a very functional alternative to our company to Lotus Sametime. We had been using Sametime for years, and as we were moving out of the Lotus/Domino ecosystem, Jabber has provided a replacement with the chat system, but also means to do voice and video calls.
  • Although handy, intensive usage of Jabber can be a curse for a company (including ours). Every information stored in Jabber is only available to the two people involved in the conversation. Without a proper knowledge management strategy, this can mean that a lot of valuable information can be shared privately as peer-to-peer conversations, and not available to people who need it.
  • Another downside of Jabber is that it can multiply stress for some people, who can be contacted very often, and be interrupted at critical moments. This can introduce additional context switching, and reduce the productivity of some people.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Mitel Applications Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel Applications Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Jabber
8.5
Mitel Applications Suite
8.7

Likelihood to Renew

Cisco Jabber
10.0
Mitel Applications Suite

Usability

Cisco Jabber
9.0
Mitel Applications Suite

Support Rating

Cisco Jabber
8.6
Mitel Applications Suite
8.8

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